• GoJane

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Overview

GoJane has a rating of 3.8 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoJane most frequently mention great quality. GoJane ranks 22nd among Shoes sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Quality
    7
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I was completely appalled by the lack of customer service, especially given the amount of the order.
How would you rate GoJane?
Top Positive Review

“Speed delivery”

Darnell S.
2/1/22

Thanks for speed delivery, just adore my shoes and your site is easy to access and order. See ya next time!

Top Critical Review

“Shoe Design is Discriminatory - Designed for a specific demographic; High Shipping, Con Artistry”

Stacie P.
6/28/20

The shoes from this brand are for people with very skinny, narrow feet, point blank. I think these items are centered around a specific demographic since they are all made in China... I made a good purchase of slippers which are great honesty but would have returned the other two failed shoes I bought, but the shipping fees are NOT worth it. I think it is of poor taste that they do not provide a reduced price for a shipping label they could send you via email (like Forever21 does for example) when you need to make a return/exchange. This alone let's you know the integrity and caliber of the company greedy and no sense of customer service or desire for brand loyalty due to their own cheapness. I will be deleting my account and unsubscribing from all emails from this company because I consider them a rip off at this point.

Reviews (261)

Rating

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Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user suzettem22
1 review
0 helpful votes
April 1st, 2019

I haven't worn yet but They are very cute. The ankle part I wish was a bit tighter. It seems to flare out too much.

Thumbnail of user nadial25
1 review
9 helpful votes
February 25th, 2020

On time delivery, put I don't like the fit, its to big! Too much spandex, need to get a size smaller, but I like the snake skin

Thumbnail of user erickad6
1 review
0 helpful votes
April 12th, 2018

Cute, neutral color. Ability to go with a lot of spring/summer outfits. Im pleased with the comfort, height, and color.

Thumbnail of user francisr20
1 review
0 helpful votes
April 15th, 2017

I love how fast I received my order! GoJane always has great prices and awesome sales! Definitely will be ordering from here again. Two thumbs up

Thumbnail of user sueh48
5 reviews
8 helpful votes
February 9th, 2016

Shipping wise - As I'm in Singapore, it took quite a while to reach. Say about 3 weeks? Perhaps it will be faster if within the States.

Quality - The maxi dresses I bought were quite comfortable and material is good.

And yes, I will definitely order from them but only if I can find something that I can wear. Warning! Their dresses are super sexy.

Thumbnail of user latriceh1
1 review
0 helpful votes
December 18th, 2018

My order was delivered exactly how it was stated, and I loved i was able to track the package the entire time.
This was very smooth easy transaction with purchasing the shoes, I'm just dissapointed my shoes are too small lol but I will be ordering again from this site just make sure certain shoes you definitely need bigger size at least one up than your regular size

Thumbnail of user lisaw106
2 reviews
1 helpful vote
August 22nd, 2015

You can't beat the prices! I love it also great quality

Thumbnail of user brooked18
1 review
0 helpful votes
February 27th, 2018

The shoes are exactly as they were pictured and Im happy with how fast they arrived. Would shop at GoJane again.

Thumbnail of user brittanyc42
1 review
0 helpful votes
April 17th, 2017

The shoes arrived but they are a bit loose. They still are cute and i definitely plan to wear them.

Thumbnail of user tatyanac
1 review
0 helpful votes
March 27th, 2017

I order from here all the time because the shipping is very quick. I ordered a white top and bottoms and received them today, unfortunately the white top had a stain on them. But its understandable because white can track stains quick. Hopefully I can wash it out.

Thumbnail of user amanday11
1 review
0 helpful votes
March 31st, 2017

I got a quick response from a representative and returned the flip flops that were too small. I am just waiting for my exchange.

Thumbnail of user shelleya11
1 review
0 helpful votes
March 23rd, 2017

I google'd reviews and they were all good. Then I placed an order $180 worth & read reviews again. This tiem they were all bad. I was so nervous I wouldn't receive my items because i've been scammed before on fairyseason.com. Happy to say everyting arrived 7days earlier then expected and LOVED everything. Just have to return two items.

Thumbnail of user willishe
1 review
0 helpful votes
November 9th, 2018

I love my heels. Only problem I had was one pair ran to small. I would definitely purchase again but I will size up on the brand that I got before.

Thumbnail of user iriso7
1 review
0 helpful votes
June 26th, 2019

Excelent experience and good articles. I rExcelent experience and good articles. I recommend go Jane 100%.
Thanks!

I recommend go Jane 100%.
Thanks!

Thumbnail of user ayannar2
1 review
0 helpful votes
June 6th, 2018

Loved everything except one item. I also wish you guys go back to free shoppin after you spend a certain amount of money. You guys dont send promo codes nomore etc! I limited my shoppin because of those MAJOR changes.

Thumbnail of user sainat
1 review
2 helpful votes
August 4th, 2014

Ordering online with any company is going to be a hit or miss. Luckily my experience with gojane was wonderful. After reading some online reviews i was hesitant to order but everything went smoothly. I placed a pretty large order on a thursday and the next business day i had recieved an email and a phone call from gojane letting me know that my items were on hold until i called them. After calling they just needed to verify that i was the one authorizing the order, the girl on the phone said its standard procedure for large orders. Within a couple hours i recieved my tracking information. Anyway i got my order by the next thursday from california to maryland ground shipping. The clothes were all wonderful and like others have said you get what you pay for. Dont buy from this site if youre looking for longevity you have to invest in better quality clothes!

Thumbnail of user christinef24
2 reviews
18 helpful votes
March 25th, 2016

I've browsed GoJane for a decade and finally decided to purchase a couple of pairs of shoes. They shipped fairly quick, it took a week to get them from time of order. The quality was as expected and no different than what I saw online. The sizes seem just a tad off but not so much that they don't fit. Overall satisfied and would order again.

Thumbnail of user hopel14
1 review
0 helpful votes
April 12th, 2017

The shipping was fast and easy but one of my items had a small stain on the side. The clothing is true to size and the prices were reasonable.

Thumbnail of user anissaw
2 reviews
0 helpful votes
April 5th, 2018

It arrived sooner than expected. It did have a small mark on it but I washed it, must of been a warehouse issue.

Thumbnail of user beautinar
1 review
0 helpful votes
April 5th, 2017

Nice stuff but they should trying selling plus size clothing...,... Will shop footwear again

Thumbnail of user sassas
4 reviews
19 helpful votes
October 2nd, 2017

They used to be a great clothing site, lots of discounts and free shipping over 60. Now theyve almost turned into amiclubwear, you either get a coupon which doesnt offer much and you have to pay 11 bux shipping for 6 little tops. Why?
Yea theyve become too popular I guess.
<I have to comment on the shoe sizing because alot of ppl here bash gojane based on shoe sizing. The shoes ladies are not gojane brand! Theyre Cape robbin, Anne Michelle, Qupid, bamboo, shoe republic, wild diva, liliana, diva lounge etc. There are a ton of shoe brands out there the same ones sold at urbanog, cicihot, lollicouture and other sites like gojane. Each of these brands have different sizing, they should inform ppl about sizing for each shoe if they run small or big like some other sites do. But i dont have such issues since im a shoe freak and i usually know the brand of each pair of shoes or i look it up and find out and then I know how each brand fits for instance Liliana fits large and so does Bamboo. Qupid is true size. Cape Robbin can fit small or true to size with 1/2 inch difference from ur true size. Just letting yall know. But GoJane should inform ppl, theyre not supposed to know>

Thumbnail of user chrissg1
1 review
0 helpful votes
April 3rd, 2017

I love my new sneaker they are a little big and my favorite color in the whole wide world i don't wear sneaker a lot but when I do I sure to treat my self

Thumbnail of user rubys47
1 review
0 helpful votes
April 6th, 2017

Fast shipping and dope shoes! Great websit and happy i could use paypal!

Thumbnail of user signeg
3 reviews
0 helpful votes
June 24th, 2015

I definitely enjoy getting shoes on sale at GoJane although the quality can be hit or miss sometimes. I've had a couple pairs that haven't really stood up at the test of time but for what we are using the items for I don't mind. I'm not looking for items that will last forever, just cute ones that last for a little while!

Thumbnail of user allisonl13
8 reviews
29 helpful votes
March 15th, 2013

I got a couple of shirts and some heels from this site. I wasn’t a big fan of one top in person, so I returned it without a problem. I was happy with the site and their customer service.

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About the business

GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.

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