Why Enthralling when "India"s best airlines transport passengers from leg-to-leg (as per them, on time, every time)?
Let me start by disclosing a few of the following:
Traveled self and family
Experiences are self-faced and not copied from other sources
Travel Dates altered to protect privacy.
My Travel Itinerary: 2 Adults and 2 Kids, Per Pax 23 Kgs*2 Baggage + 7 Kgs Cabin Luggage allowed.
> Oct 28 IAD to DOH to HYD (Qatar > Indigo)
> Dec 26 HYD to DOH to IAD (Indigo > Qatar)
The journey from IAD to DOH is pretty and happier with their Code Share partner; all the staff at Origin are helpful, courteous, and professional. Nothing special to be highlighted in this gesture.
The journey from DOH to HYD, concerns starts with Boarding until Landing. So, let's jump into facts.
Boarding: All International Airlines across the globe board senior citizens, passengers on wheelchairs, and parents with kids first. For "Indigo" Airlines, this is not the case will "dump" people onto the Bus and transport them from Gate to the Aircraft.
In-Flight: Seating is congested, just like Auto-Rickshaw. The cabin crew is courteous and helpful. However, none of the passengers screened well and followed their orders/requests to wear masks. As a result, we were hit with Covid-19 with their dull negligence as one of the passengers sneezed inflight and not wearing a mask.
Landing: 30 Minutes late from their scheduled arrival. As a result, we had to spend another 30 Minutes at the HYD Airport for Immigration Officers' shift rotation.
Overall DOH-HYD Experience is just a dump yard ride for me in Indigo Airlines.
The journey from HYD to DOH, concerns starts with Check-In until the Landing.
Nonetheless, this part of the journey is the most "Interesting" part of this review, don't miss it.
Check-In: I cannot reiterate my Boarding comment mentioned above, but this Indigo airline is adverse in implementing standards of the International Flight code.
Reached the Airport 4 hours before departure, Kids in arms and eight bags to check-in (opted porter service), had to stay in line for 1 hour 25 minutes to approach the check-in counter after repeated requests to follow the check-in code.
Finally, at the check-in counter, the indigo staff was inclined to charge me 15k INR extra as my three bags had 1 kg extra and other bags had less than 23 kg allowed. Perpetuating their Code-Share Policy is per bag and not Total Baggage Allowance.
Another 30 minutes decayed to clean up the mess they created with bags and complete the Check-In process.
Boarding: Reached the Boarding gate running upon completion of Immigration and Security clearance. Boarding will start in 30 minutes. (Boarding Feedback is the same as above).
The flight missed the departure time by 27 minutes and arrived at DOH 36 minutes late. As a result, complete baggage from the Indigo flight passengers onboard couldn't board into DOH-IAD Flight.
We (my family) took a personal oath not to fly "Indigo" in our life in their "International" sector to void amateurish personnel and never on time. We booked a hotel at IAD Airport to wait for the baggage to arrive and travel back home.