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Goibibo has a rating of 1.59 stars from 369 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goibibo most frequently mention customer care, worst experience, and full refund problems. Goibibo ranks 491st among Travel Deals sites.
This company responds to reviews on average within 7 days
No positive highlights yet
Recently I visited to jaipur for a weekend trip.So, I started to find the best staying option in jaipur Then goibibo helped me to find a suitable hotel. The property was well served and hygienic. The staff also was much coopeartive. Thanks to you Goibibo for the worthy recommendations. Thanks again!
Secured my travel under 2x policy but I wasn't aware that it's a total fraud. My trip was cancelled when I was on the way of railway station. I took a flight as I was having bookings for my 7-day trip. My trip costs 3500 but they refunded only 2700 instead of double amount. They gave me a voucher of 2700 with 7 days validity. How can I travel if I'm already out of town with this coupon. I raised an issue regarding same but no solution from their side. Never use Goibibo. They're fraud.
I am waiting for a refund from goibibo and there is no customer support available. All links get redirected to their app. Very poor service
Tip for consumers:
Do not depend on Goibibo
Products used:
Hotel booking
Wanted to review Shagun Hotel at Vadodara, Gujarat. One worst experience. While I wanted to add my Review and Rating on GoiBibo website, GoiBibo is not providing an option. It is very funny that they have an option to give Ratings but NOT review.
Raised a ticket for this and it was dragged for over 2 weeks and closed without proper resolution.
Feel that they are trying to protect notorious hotels. NOT good from customer perspective.
Tip for consumers:
If you choose a hotel here, check for reviews in other websites as well!!!
Review available here are not reliable.
Products used:
Hotel Booking
Most hotels in 3 star category and under 3 stars have one issue or the other or multiple issues. Looks like many of the reviews are cooked up, at least one or two for each hotel. The worst issue with most hotels in India are attached bath &/ washrooms. Often room size is very small for two persons/family. Sometimes rotten food is served.
Now for the 5 star hotels. What goibibo.com never tells you is the hidden taxes. This includes min bar bills.
Despite the airlines making it clear that I'll get a full refund, this agency provided less than half the amount of refund.
Very poor services.
Call *******045 Contact customer support for any queries or complaints. Call us at our Toll-Free *******3045
I have done few bookings from Goibibo but fortunately never asked for a refund for any cancellation. Try to book directly from the airline website once you found cheaper fare from any travel portal. The price will be comparatively cheaper with no convenience fees.
Never use this app, they are scammers! You'll not get any help. They took the money and disappeared, the worst coy.
I booked the bus from Chennai to Madurai on 24th March 2020 morning bus. Three seats I booked. Due to covid 19 lockdown our booking was cancelled by bus operator. 20 days is over. Still they not refuneded my money. Total cost is 1983Rs. They only refunded 650Rs on 9th Apr 2020. Customer care also not attended my call. I don't know, when I will get my money. Its lockdown period. I know. But I want clarification about my remaining money.
I booked IRCTC via Go Ibibo and for some reason the payment transaction failed. The amount got debited from account and it was never refunded. I tried getting in touch with goibibo customer care and they keep directing me to gia (the computer robot) that does not understand anything. The customer care via call, does not accept to talk to customer on issues with Trains & Hotel bookings. Only for flights. This incident happened 2 months ago.
Another issue, I booked a hotel via Goibibo. I had issues with the hotel management and Goibibo was not there to help me and address my concerns there. There is no way to get in touch with a customer care representative when it comes hotel, bus, train booking.
I dont know why we could not talk to Goibibo customer care representative currently. They have made the process so complicated and not easy. From being a Goibibo customer, I have shifted to MMT. Goibibo Customer services is the worst of all.
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