Goggles4u has a rating of 1.88 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goggles4u most frequently mention customer service, tracking number, and new pair problems. Goggles4u ranks 150th among Eyeglasses sites.
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The frames can be hit or miss, but over all I have been super happy with my 8 or 9 orders. Glasses that would cost $80.00 or more from Zenni are $40.00. The one issue I did have was taken care of, they issued a credit for equal value so I could order something else. Shipping transit times are a little long, but that's because I pay the minimum shipping. If you need them quicker, pay a little extra.
I have purchased six pairs of glasses from this company and can only wear one pair as the rest of them are sub standard and not fit for purpose. When ever I have complained they have ended up sending me a replacement pair which turn out to be useless. The quality of the lenses is very questionable. I have recently asked for a refund for the last pair I purchased but they are now ignoring my emails and don't want to know! I am completely done with this company and won't every use them again.
The frames can be hit or miss, but over all I have been super happy with my 8 or 9 orders. Glasses that would cost $80.00 or more from Zenni are $40.00. The one issue I did have was taken care of, they issued a credit for equal value so I could order something else. Shipping transit times are a little long, but that's because I pay the minimum shipping. If you need them quicker, pay a little extra.
I have ordered several pairs of glasses from here and they have all been great. Twice I had an issue due to my doctor, NOT Goggles4u but both times Goggles4u replaced my glasses for free. They didn't have to but they did. Their customer service is amazing and they always respond within just a few hours but most of the time a few minutes. I'm old so my prescriptions aren't basic. I have progressive lenses. I have astigmatism and bifocals so they aren't just basic glasses and I have never had an issue. The cost of their glasses compared to other places is ridiculously cheap and the sales they have are better than any I have seen. You just can't go wrong with this place. I'll admit I was skeptical in the beginning but now they are my go-to for all of my glasses.
Tip for consumers:
The shipping can be slow sometimes. It took 2 weeks for me to get an order once but most of the time it's within 10 days.
Hello Shawna,
Thank you for taking time to share your wonderful feedback. We count ourselves lucky to have wonderful customers like you. Hope you serve you again soon.
Regards,
-Goggles4u
Beautiful frames and the progressive lenses are perfect! I will only buy from here ever again because of their flawless lenses. All the glasses and prescription sunglasses pictured have been purchased from here. Customer service is easy to reach and they are kind and extremely helpful. I highly recommend this place and always will. They have brand name frames (Tommy Hilfiger, Fossil, Hello Kitty, Seventh Street, Timex etc) for a fraction of the price you would spend literally anywhere else.
Tip for consumers:
Absolutely wonderful experience. I will only shop here for my eyeglasses anymore. Low prices for high quality frames and lenses. Customer service is super friendly and easy to reach. I seriously do not understand the negative reviews. At all. This place is amazing and I highly recommend them.
Products used:
Prescription eyeglasses and sunglasses
Hello Erica,
Thank you so much for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Hope to serve you again soon.
Regards,
-Goggles4u
Goggles 4 u has improved delivery times. The glasses are accurate and low cost. Get lots of compliments on the various styles. Have been very happy. Look for 70% discounts save even more.
Products used:
Eyeglasses, sunglasses
Hello Paul,
Thank you so much for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you and will continue to serve in a best possible manner to assure satisfaction.
Regards,
-Goggles4u
I ordered glasses to have as a backup for the ones I got at VW. The VW glasses are unwearable. I get sick on my stomach wearing them and something is off. The backups from Goggles4U were 1/3 the price and included all lens upgrades and transitions... and... I see great wearing them. They came in about 2 weeks, one day after the ones I purchased locally. I personally hope every experience goes this well with goggles4u and I'll remain a customer.
Products used:
Glasses
Dear John,
Thank you for your valuable words, we love to serve customers like you, we hope to continue doing business with you.
Regards,
-Goggles4u
I have ordered from Goggles4u on a number of occasions now. The delivery might be slower than ordering from the UK but I factor that in when the price is so good. I have spent hundreds in the past on glasses from well known opticians in the UK and these match up. I get the translation lenses and they work brilliantly. My glasses are hammered with use and generally only last a year or so anyway and now I don't have to spend a fortune. Just ordered two pairs for my dad and know they will be amazing. Thank you Goggles4u
Hello Jenny,
Thank you so much for taking the time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you and will be more than glad to keep providing you satisfactory services in the future.
Regards,
-Goggles4u
I ordered my first pair of glasses from Goggles4u because they were less than 30% of the next lowest price from a competitor. I figured it was a gamble and I might be wasting the money. The gamble paid off! I liked the glasses; they fit well and the progressive lenses were perfectly aligned. The only downside was that it took over three weeks for the glasses to arrive. I ordered another pair and got the same result: glasses that fit perfectly but took nearly 4 weeks to arrive. When money is tight, saving 70% makes slow delivery a minor problem.
Tip for consumers:
Be prepared to wait. It's worth it.
Products used:
Two pairs of glasses with progressive lenses and a full set of coatings.
Hello Kevin,
Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Looking to serve you again.
Regards,
-Goggles4u
Having purchased a pair of glasses for £29 Having varifocol lenses and photocrhromatic aswell final total £61 my last pair from top high store £220 no brainer good by high street chains hello Goggles4u
Products used:
Spectacles
Hello Alan,
We would like to express our sincere gratitude for your valuable feedback. We consider ourselves fortunate to have wonderful customers like you. Your support and satisfaction are what drive us to continually improve our services.
We are delighted to have had the opportunity to serve you, and we are thrilled to know that you were pleased with the glasses received. Customer satisfaction is our top priority, and we are committed to delivering the best possible experience to all our customers.
We genuinely appreciate your business and the trust you have placed in us. It is customers like you who inspire us to strive for excellence every day. We look forward to serving you again in the future and continuing to meet your needs.
Thank you once again for your kind words.
Regards,
-Goggles4u
I've ordered several pairs of glasses from Goggles4u for myself & my grandson. They are great glasses & the best prices I've ever found. I've bought glasses from our eye doctor & other companies & these are our favorite. You seriously can't beat their prices especially with the coupons. I've been getting 73% off my entire order with codes that they've emailed me. The quality depends on which frames you purchase. The frames that cost around $6 are not as strong as the frames that cost around $30 but they all are decent glasses. They have every type of lenses you could possibly need & several thousand different frames, even designer frames. Both my grandson & I can see perfectly with the glasses that I've ordered. Now we both have prescription sunglasses, glasses that go from light to dark outside & lots of regular glasses. I'll definitely be ordering more!
They take about 3 weeks to get to me but ordering from my eye doctor takes a week to days most of the time.
Its extremely easy to order from this company too.
I have no idea why some people are saying this is a scam. I literally bought myself 9 pairs of progressive bifocal glasses for the same price that I bought 1 pair from my eye doctor.
I love Goggles4u & I'm so glad that I found them.
Products used:
Prescription glasses
I have used Zenni and Goggles4u for some time. Goggles4u have upped their game recently and does not charge extra for high diopter (myopia/hyperopia) lens, shipping is fair and their customer service is instant and legit.
I made 2 orders on Goggles4u in minutes because I want myopia sunglasses using their promo code, this causes me to pay shipping twice. I phoned their customer service and I got a real human speaking legit English within seconds. He did not give me the run-around. I got a notice of shipping refund on Paypal within the next minute.
Fast forward 3 weeks to today due to the international shipping, I found one of the sunglasses pair lens has a small dent on the side (not on the surface but on the machine-cut side, so function is not impaired), all the other pairs are fine. I emailed Goggles4u suggesting improvements. Moments later, I got a notice of a new sunglasses pair to be shipped to me at no cost from Goggles4u.
I wasn't expecting this, because it's beyond most online shops are willing to do, and many Bigbox stores would give you the run-around even if you're a regular.
For those wanting a nice frame, just choose a more expensive frame. I have found the frame always outlives the lens regardless of whether I buy them from Bigbox stores or online, so I usually goes with the cheapest.
Tip for consumers:
Be patient for shipping time. Online shops keeps theirs and yours cost down by producing glasses offshore, so shipping takes time.
Products used:
Eyeglasses
I've ordered two pair of glasses at over the last month. My first pair was just distance and they were perfect. My second pair are progressive and I think the pupil distance is slightly off. But they are progressive glasses for $20, frame, lenses, everything. I got both orders within 2 weeks of ordering them. They are also super lightweight and very comfortable once I got them adjusted.
Very happy with prompt delivery and the glasses were perfect fit and prescription was excellant. Will use again
Products used:
Glasses
Hello Moira,
Thank you so much for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Hope to serve you again soon.
Regards,
-Goggles4u
Incredibly impressed with this company. Bought 3 pairs of prescription glasses from them and forgot to put my discount code in. Spoke to them on webchat and they happily refunded the difference, very pleasant staff. Glasses arrived very quickly withing 2 weeks and the quality for the price is great. Will be using them again!
Tip for consumers:
They usually have discount codes to get even cheaper.
Hello Chris,
We truly appreciate your wonderful feedback and glad to know about your good experience. Hope to serve you again soon.
Regards,
-Goggles4u
Just go to Customer Service for help if there is a problem. Excellent service. I have done this and have been satisfied.
Products used:
glasses
I bought 3 pairs of glasses. All the glasses worked great. Their customer service chat on the website solves problems very fast.
Took 2 months to finally arrive from the USA.
If your not in a hurry buy from these guys. Because they have excellent choice of frames and their lenses are 10/10.
They just need to get their delivering faster/ sorted to alot less time.
Hello Andrew,
Thank you so much for taking time to share your feedback. We are glad to know that you are happy with the glasses received. Unfortunately, we are experiencing some unusual delays due to current situation going on around the globe. However, we are trying our best to get the orders delivered as soon as we can. Our sincere apologies for any inconvenience caused and we hope to serve you again in a better way.
Regards,
-Goggles4u
I received my glasses today and they are PERFECT. Stop buying your glasses from the Eyeglass Company that gave you Prescription. Take the Prescription and buy from this Company. My prescription is Progressive.
GOGGLES4U
I generally wear contacts, but want glasses to wear at night, to relax and watch tv or if my allergies are acting up bad enough to affect my eyes. You still have to have a prescription, but I just get that in addition to eye checkup. So, starting at like five bucks, you can get a pair of prescription glasses (plus a few dollars shipping). Under 10 bucks for a spare set of glasses - nice!
I was very pleased with my glasses. Great frame for the price. Glasses were received in a reasonable amount of time. Thank you. I will continue to use your service.
I just wanted to say that I got a full refund and that my faith has been restored in goggles4u thank you
I received my glasses after a 6 week wait and am now very very disappointed, there is something wrong with my order as they give you a headache if you wear them for more than five minutes, I have tried to log in to send them back and ask for refund but my account is frozen or locked out, please help *******@gmail.com I am so disappointed and desperately wanted them to work as I need them desperately ken gould
If you want quality plus a great price and can wait a few weeks then this is the company for you.
Rod
Had an issue when entering my prescription, received 2 pairs of glasses with an incorrect prescription. Their staff was so fast and helpful in sending me the right prescription glasses. Both of my pairs of glasses feel lightweight and durable, i have absolutely 0 complaints and only praise to speak about this company.
I've seen a couple of complaints about spam, overcharging, or abuse from this company but I've only experienced the opposite. When fixing my issue, they sent me a second set of glasses (i now have 4 pairs(i will be donating the first 2 that were a mistake on my part)) since they didn't even require me to send back the first 2 before they expedited the correct glasses to me. Amazing in my opinion.
I don't wear glasses often, so I didn't need to spend over $150 to get glasses at my eye doctor. I just put in my subscription, searched a style I liked, and even used their online picture with glasses feature to see how they looked. Would for sure order again.
I have purchased several pairs of glasses recently from these Folks---& I am happy to reccomend them to you.
I ordered the wrong size on one purchase, & they replaced them for FREE! Are you kidding me?!
MY mistake---and THEY made good---
I felt guilty & HAPPY!
I am happy to reccomend these folks for their great merchandise, and excellent customer service!
Live chats on website, if a pair doesn't fit, you just let someone know via live chat. From there you'll be able to get a free pair of glasses shipped to your door, with a charge of $0.00 to your card. Yeah free. Better than Zenni.com, that place is terrible, in every way!
Hello Paul,
Thank you so much for your valuable feedback. We count ourselves lucky to have wonderful customers like you. Hope to serve you again soon.
Regards,
-Goggles4u