GOG COM

They have lots of sales on Games. However most of them are outdated and or older games that most people don't care to play anymore. I have never dealt with their customer service, but when you order a game it instantly starts downloading and an hour later you're playing.

* They say GoG Galaxy install isn't required to play games but it IS required to update many of them. VERY deceptive. Speaking of updates, GoG takes WEEKS to get out updates that Steam has on the day their released. Updates are also not easily located on the site - I initially had to use Google to find that section.
* Customer service ranges from indifferent to hostile. I honestly can't put it any clearer than that.
* Their apparently owned by CD-Projekt, the makers of the Witcher series. I've literally heard nothing bad about that outfit so it makes the problems that GoG exhibits all the more confounding.
* I've had several GoG-ified old games refuse to install on Windows 7 or exhibit serious issues. Found plenty of posts from other users with same problems and nothing but cut-and-paste advice from mods (not even actual support people).
* One of GoG's selling points is that they don't have DRM in their games, and that's technically correct. However, some games will NOT provide full functionality unless you're running GoG Galaxy. Even worse, when you try to get support for games the reps will sometimes conveniently be unable to find your account details and say you pirated the game. When they did this to me I told them to Google my name so they could find out about the legal firm I work for. This resulted in a quick change of attitude and a full refund, but those without leverage would probably be screwed. The best advice I can give about GoG was given to me by an online acquaintance: If you want to try the GoG release of a game, pirate it first and make sure it works correctly. THEN buy it from them. The whole DRM-free concept is wonderful but the company behind it really needs to clean up its act. In truth most of us wouldn't mind a very basic DRM scheme like a simple one-time activation if it helped GoG to become a better and more trustworthy company. I really wish they were based somewhere like Germany or Canada, too. Call me prejudiced but I have trouble trusting companies based in places that are inherently shifty.

If you ever have a problem with anything there will be no help. Their payment options also are quite odd. I had more then enough money and a card that allowed international. Would not accept payment. Then switched money to paypal account to buy it. Told me payment was not accepted but got charged. Had to fight tooth and nail to get the money back but they could not give me the game. I find them to be garbage mostly. But if you can get your games might be ok. Go steam if you have an option. Also if you notice most of the reviews are copy/paste. Clearly company at work.

They seem to have some fine games on there... but I wouldn't know, I couldn't get it to work on my computer. Then life happened and I got busy: a month or so later, I contact them and tell them it won't work, but they won't refund my money. The email I received from "Lisa" in their customer service was short and not very honest/polite (it ended with the phrase "I can't help you.") After I told them their customer service sucks, they begrudgingly offered a credit. I told them to stick it up their a$$. I refuse to support a company that treats its customers like crap and so should you. Look elsewhere for your games.