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GoFundMe has a rating of 2.15 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 23rd among Crowd Funding sites.
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I set up a gofundme to help us because we've spent everything as individuals rescuing (spaying and neutering, loving, providing, shelter meds) alone, NOT a nonprofit. When people gave I wanted to make sure my sincere thank you's reached them and that publicly people could also see how much we appreciated any donation, no matter how small. Gofundme has always made suggestions how to reach and appeal to people and my endeavors were challenged because I have no family (meaning those close to me) to share and my friends are few and don't exist to continuously support our big hearted and what turned out to be extremely expensive to us in so many ways. Gofundme people have always had my back with ANY question I have ever had these last 2 years. They are fast, compassionate and take the initiative to suggest things to do. They have allowed me to bring this "people" problem of two many not spayed or neutered animals who can't just be fed, they need to be adopted if not feral or fostered. I tamed mainly 65 of the ferals thinking one day they could be adopted... but that didn't happen. I couldn't form a nonprofit in SC because after trapping and feeding and medically treating 125 animals on my one acre I couldn't agree to take in 69 more so I was denied financial help. Thank you, Gofundme, because without you and the ability to ask people to donate a little and share a lot there would have been times, and still may be, when expensive vet bills, medications and RX food would not have been bought. Thank you for GREAT customer service without fail.
Set up a GDM page for a literally starving family (long term friends) living in Gaza, now refugees housed temporarily in Rafah. GFM immediately put the page 'under review', meaning people can still contribute but no money will be transferred to the needy. Long list of open-ended questions via email. I answer immediately then get no response. Still waiting after 3 days. A site that pertains to help, but does not actually help starving people (bc they are brown, imho) is worse than useless.
I've always had excellent and very prompt customer service from GoFundMe a quicker response than any other online service/platform I've used. This is one of their strengths. I've found much to be desired on the platform itself, however. I'm surprised by its limitations given that GoFundMe seems to have a monopoly on online fundraising campaigns (see recent acquisition of Crowdrise). For context, I am currently running a campaign to fundraise for someone who's starting an animal rescue in another country where GoFundMe is not operational (this means I cannot add her as a beneficiary on the campaign). Some of my frustrations: the campaign page layout is not intuitive; the campaign updates are not obvious yet they contain important information for donors and potential donors; it's not possible to upload videos directly to GoFundMe (they must be hosted on another platform and linked to the GoFundMe page); and you are limited in uploading only 3 photos with any campaign update. GoFundMe heavily pushes promotion on social media, especially Facebook, yet my sharing of the campaign on Facebook gets almost no views. I believe this is due to Facebook algorithms, but I would recommend that GoFundMe revisit their emphasis on Facebook shares, as I have seen almost no benefit to sharing on Facebook.
Tip for consumers:
Note that GoFundMe takes a percentage of each donation made to a campaign. I recommend doing a thorough read of FAQs, etc. on GoFundMe before starting a campaign so you don't have too many unfavorable surprises.
Started a go fund me a while ago we raised the goal of 10k. However, the family who was receiving the money only collected $6500 as they told us gofundme.com kept the rest. We thought the profits they take are too high. Anyways the family got their funeral paid for under $6000 so they were happy to have had the help. There should be a sign on their website dictating what they keep and what they distribute.
I would give this 5 stars, however, I don't like the fact that there is no phone number to call. I understand why, just don't agree with It! I like to speak to people I'm doing business with.
We certainly understand where you're coming from there, Sean. If we were still able to efficiently support the thousands of customers reaching out to us daily by phone, please know we'd do it in a heartbeat! Working through email ensures we can get back to everyone (and promptly), and allows us to keep detailed records of important account notes to best serve all on GoFundMe. We certainly are a team of real live humans here at GoFundMe though, and we'll always do our best to make each email exchange as personable and easy as a phone call! We're here 24/7 if you need us, and we appreciate your understanding.
I wish they were run better. I want to donate more to various good organizations and people through them. But they have conflicting and biased rules towards various charitable things. Just focus on business and you'll be fine.
GoFundMe help was great but am not getting any help from any one else we are trying to get the word out but it seems like it isn't
We absolutely understand where you're coming from, William. As a bit of background, GoFundMe is designed as a 100% do-it-yourself fundraising platform where our users raise funds from their personal networks of family and friends by sharing on social media, or reaching out via email and text message. Our team is here to support you and brainstorm other ways to share your campaign, so please don't hesitate to reach out. Wishing you luck on your campaign!
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GoFundMe is the #1 and most trusted free platform for personal fundraising. Over $5 billion raised by millions of people.
Thanks so much for sharing your feedback here, Laura. Those are all great points, and it's input like yours that helps us continue improving our site along the way - we truly do want the GoFundMe experience to be as simple and intuitive as possible. While there are many legalities involved with which countries our payment processor can send funds to directly, please know we are working to support as many countries as we can. We're also currently working hard on many of the campaign page improvements you noted, to provide the smoothest experience! We have found sharing on Facebook to be an incredibly effective way to spread the word, but by no means is it the only way - we also suggest reaching out to all those you know via email, text message, phone call, and other social media platforms you prefer, to share your campaign and keep the momentum going. We're wishing you all the best with your campaign, and will be here to help if you need us.