• GoFundMe

GoFundMe

Overview

GoFundMe has a rating of 2.15 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 23rd among Crowd Funding sites.

  • Service
    112
  • Value
    104
  • Shipping
    71
  • Returns
    85
  • Quality
    98

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • This customer service experience gives me confidence to donate via Gofundme.
  • And we were able to do that through email exchanges, Lili at the customer support was excellent helper and kind.

Critical highlights

  • Accusations of violence from the 2022 Canadian Freedom convoy are completely false!
How would you rate GoFundMe?
Top Positive Review

“It took 18 years to get help for our rescues and Gofundme folks supported me at every turn.”

Carolff B.
9/10/18

I set up a gofundme to help us because we've spent everything as individuals rescuing (spaying and neutering, loving, providing, shelter meds) alone, NOT a nonprofit. When people gave I wanted to make sure my sincere thank you's reached them and that publicly people could also see how much we appreciated any donation, no matter how small. Gofundme has always made suggestions how to reach and appeal to people and my endeavors were challenged because I have no family (meaning those close to me) to share and my friends are few and don't exist to continuously support our big hearted and what turned out to be extremely expensive to us in so many ways. Gofundme people have always had my back with ANY question I have ever had these last 2 years. They are fast, compassionate and take the initiative to suggest things to do. They have allowed me to bring this "people" problem of two many not spayed or neutered animals who can't just be fed, they need to be adopted if not feral or fostered. I tamed mainly 65 of the ferals thinking one day they could be adopted... but that didn't happen. I couldn't form a nonprofit in SC because after trapping and feeding and medically treating 125 animals on my one acre I couldn't agree to take in 69 more so I was denied financial help. Thank you, Gofundme, because without you and the ability to ask people to donate a little and share a lot there would have been times, and still may be, when expensive vet bills, medications and RX food would not have been bought. Thank you for GREAT customer service without fail.

Top Critical Review

“Useless, money-grabbing organization.”

Josef G.
4/4/24

Set up a GDM page for a literally starving family (long term friends) living in Gaza, now refugees housed temporarily in Rafah. GFM immediately put the page 'under review', meaning people can still contribute but no money will be transferred to the needy. Long list of open-ended questions via email. I answer immediately then get no response. Still waiting after 3 days. A site that pertains to help, but does not actually help starving people (bc they are brown, imho) is worse than useless.

Reviews (507)

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Other

Reviews that mention popular keywords

customer service (113) customer support (22) freedom convoy (27)
Thumbnail of user josef.goergen
1 review
0 helpful votes
April 4th, 2024

Set up a GDM page for a literally starving family (long term friends) living in Gaza, now refugees housed temporarily in Rafah. GFM immediately put the page 'under review', meaning people can still contribute but no money will be transferred to the needy. Long list of open-ended questions via email. I answer immediately then get no response. Still waiting after 3 days. A site that pertains to help, but does not actually help starving people (bc they are brown, imho) is worse than useless.

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Thumbnail of user klimax30
1 review
0 helpful votes
January 25th, 2024

In 2018-2019 my mother had passed in Michigan.
When I tried to raise the money for her funeral through the go fund me page. The end result was I lost out on trying to bury my mother. Now all states. State that if you do not claim the deceased in time the people let the bodies up and cremate them together in a big pile of ash and that's it. By the way her name was Monica Renee McClanahan.

Tip for consumers:
To know that there are good people who have bad things happen to them because they do the right thing.
And still get nothing back in return but bad sh**.
Further more... They take a huge chunk of the proceeds. For what is my question.

Products used:
None

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Thumbnail of user hondwing2181247
14 reviews
14 helpful votes
January 5th, 2024

Every time I tried to log into my account it says do not accept any more Facebook logins excuse me why should I have to change my password every time it's not a Facebook login I ran out of passwords this is ridiculous Plus on top of that I never get anything this is the poorest experience I've ever had I desperately needed help and no one was willing to help I needed this to save my life and it's too late

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Thumbnail of user hadasm3
2 reviews
3 helpful votes
February 5th, 2024

We set up a GoFundMe for a friend in distress and raised over $6000. Go fund me didn't allow for the funds to be transferred to my friend. They have no customer service phone number, no agents on chat and no responsive email address. I submitted numerous tickets and this issue never got resolved. Beware.

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Thumbnail of user harryj410
1 review
0 helpful votes
April 13th, 2024

Never trust them you won't get your money back I try to login not working their customer support not helping until the law firm help me get back all my money

Thumbnail of user yesn8
1 review
21 helpful votes
February 5th, 2022

This company has revealed their true colors by the way it has handled the donations for the truckers freedom convoy. First these weasels try to redistribute the money that wasn't claimed for a refund and then after threats of fraud decide to just refund the funds to their respective donors. 10 million dollars in funds not being refunded. Why, because they are puppets to the deep state masters. No balls!

Tip for consumers:
Don't use this site.

Products used:
If they don't agree with your fund raising you get cancelled

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Thumbnail of user dnib
1 review
1 helpful vote
February 23rd, 2024

I had problems withdrawing my donations from GoFundMe after several weeks of waiting i was able to withdraw my funds with the help of Reguls.info they helped me out you can contact them for positive feedback if you are having problems they are fast and reliable

Tip for consumers:
I’m will never use GoFundMe again

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Thumbnail of user richellep17
2 reviews
23 helpful votes
February 5th, 2022

These people are liars and thieves! To just shut down a huge platform ( Freedom Convoy 2022) and tell donors that they have a couple of weeks to request a refund or THEY will decide where that money will be donated?!? That's criminal! Hard working Canadians donated to something THEY chose. It's not GFM's right to now reallocate a single dime.

That money should automatically be refunded without anyone having to lift a finger.

Tip for consumers:
Do not use this platform.

Products used:
Donations

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Thumbnail of user lauras2639
1 review
24 helpful votes
February 5th, 2022
Verified purchase

GoFundMe decided that the Freedom Convoy in Canada was violent and a threat. GoFundMe stated that they would withhold over $10 million Canadian dollars raised in donations to the Freedom Convoy. This is fraud and theft! Later, GoFundMe stated they would return the donations to the donors. This is not acceptable behavior for a business and GoFundMe is no longer trustworthy, especially as they allowed funding for groups that were violent and burned cars and buildings, overturned police vehicles, rioted, looted, beat people, etc.

Tip for consumers:
Don't use GoFundMe, use GiveSendGo instead

Products used:
Donated to the Freedom Convoy fundraising campaign founded by Tamara Lich

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Thumbnail of user secretagentjft
1 review
1 helpful vote
February 22nd, 2024

They'll make the exception to their own rules and guidelines for fascists that need restitution money. Hypocrisy is not a good look. FAFO.

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Thumbnail of user leond123
1 review
46 helpful votes
February 4th, 2022

They have allowed Political threats to influence their decision to deny access to funds donated to the Convoy effort in good faith. This is criminal in nature and is unethical at best. This is exactly what the protest is about in part as well as the removal of all unconstitutional. Antares and to end HATE SPEECH BY THE PM with his attempts to divide the country. You should be ashamed!

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Thumbnail of user robertg3180
1 review
23 helpful votes
February 5th, 2022

GoFundMe didn't cancel Black Lives Matter fundraisers when it was clear the associated riots had become violent yet unlawfully cancelled the fundraiser for the peaceful trucker convoy in Canada even attempting to redirect the finds to only GoFundMe approved charities (until the overwhelming backlash caused them to reverse course and issue refunds to everyone). They are biased and cannot be trusted. Use GiveSendGo instead

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Thumbnail of user ryanm2062
1 review
0 helpful votes
November 22nd, 2023

Just found out that my mum and I got scammed and i'm pretty pissed off about it. Like there's some real people out there who need help so scams don't sit well with me. Basically, I found out about Ian Rafalko because I happened to know a close friend of his. He was the one who told me about Ian's situation and being the kind of guy i am i thought i'd help out a bit by sending the link out. But what a bunch of BS this was. Turns out, according to his friend, Ian hasn't spent any of that $7000 on any mental health treatments which is what he was asking for on this gofundme.

Like where did my money go? Random stuff? I started to wonder after there was no updates or any real proof. No mention on his streams either. I guess Im the idiot for donating without looking into it more first? Also we reported it to GoFundMe... like how do ppl get away with this kinda thing? Wish I had read about this first.

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Thumbnail of user jamesd3341
1 review
21 helpful votes
February 5th, 2022
Verified purchase

This is a corrupt organization that steals donations to people and businesses "they" don't like.
What they have done the Freedom Truckers is over the top and they should face embezzlement charges.
I will never use or donate to Gofundme again. Crooks and Thieves!

Thumbnail of user tiffanyv112
1 review
30 helpful votes
February 4th, 2022

They are steeling money from hard working people all over the world and not giving the funds to the charity that they choice. This is completely unacceptable and fraud, there is no way they don't hold strong political ties which is unethical for a holding company

Tip for consumers:
politically owned and is fraudulent

Products used:
money was stolen and that is fraud

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Thumbnail of user kaylac368
1 review
9 helpful votes
February 6th, 2022

Millions of dollars, just over 10 to be exact, was donated to Canadians to help for food, fuel, lodges etc. And any money left over would be donated to a charity for Canadian Veterans was shut down due to government pressure. Not cool! The world is watching, history is being made, I'm tired of all the negativity in this world, we finally have something positive to look forward to and you cave! Regardless, we'll go else where, the people always do.

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Thumbnail of user angelb371
1 review
27 helpful votes
February 4th, 2022

This is a platform that takes people's hard earned money and won't release it to the original organizers. Instead of automatically refunding the millions of dollars to the donors they are giving the money to another organization that against the donors wishes. Please don't waste your time and energy with this company because they will screw you in the end. Horrible experience. Please use another crowd funding platform.

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Thumbnail of user robh704
1 review
1 helpful vote
August 12th, 2022

I'm a Paramedic and tried to collect money for my second volunteer employment.
First my Account was ok.
Later, i got a confusing e-mail about,, we don't support any support for war and military activity,,... what ever that means.
I clearly listed for what I needed the money.
- expenses for travel
- medical equipment
- ballistic protection (P S. E)
- money for housing/hostels
- car rental

I needed only 2000€.
That company is a joke and pays people for 5 stars rating.

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Thumbnail of user milab5
2 reviews
36 helpful votes
February 4th, 2022
Verified purchase

I donated my hard earned money to Freedom Convoy 2022 for #FreedomOfChoice not to charity you will "verify ".

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Thumbnail of user chrisl2340
1 review
0 helpful votes
September 30th, 2023

Cant change password contact customer support changed 15 times still not letting me in Keeps saying network down for 5 days must be some foreign county

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Thumbnail of user kaylas372
1 review
16 helpful votes
February 5th, 2022

Stole 10 million from Canadians. Says we need to request a refund or they will keep money raised for Canadian freedom. Go fund me has lost all Canadian support I will never donate to this Plat form again

Tip for consumers:
Don't use it find another platform

Products used:
Canada stared a fundraiser and go fund me kept 10 million and didn't refund anyone

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Thumbnail of user davidm8950
1 review
3 helpful votes
February 10th, 2023

Go Fund Me is great for BLM and Antifa issues - kinda like Kamala Harris bonding arrested felons out so they could destroy more property and injure more people - but let a decent law abiding US citizen get into trouble for protecting his family and property and Go Fund Me just abandons him. Go Fund Me, you and your lying Demo-Nazi friends in the white house and the congress can kiss my damn $#*!.

Thumbnail of user johnv2271
1 review
1 helpful vote
September 22nd, 2023

We made a donation and gofundme took fifteen percent for their own pocket without my authorization.
Seems like a scam to me. Sorry for those who need help,but I will never give another dollar to them.
RIPPED OFF It was an anonymous gift so we won't add picture.

Thumbnail of user jaanh
1 review
23 helpful votes
February 4th, 2022

This company will $#*! down and withold your funds based on rumors and not facts. Even more shocking is that they will then donate the funds to a charity of their choosing unless every donor request a refund. Avoid at all costs.

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Thumbnail of user briank1683
1 review
24 helpful votes
February 4th, 2022

Stealing over 10 million raised for peaceful protests, then only releasing 1 million. Guessing they took a payout from the Canadian liberals. Sad to see dirty backstabbers.

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From the business

GoFundMe is the #1 and most trusted free platform for personal fundraising. Over $5 billion raised by millions of people.

Company Representative

Thumbnail of user teannar
GoFundMe I.
Typically does not respond to reviews

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