• GoDaddy

GoDaddy

Overview

GoDaddy has a rating of 1.89 stars from 676 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoDaddy most frequently mention customer service, domain name, and credit card problems. GoDaddy ranks 488th among Web Hosting sites.

  • Service
    215
  • Value
    211
  • Shipping
    91
  • Returns
    120
  • Quality
    198

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.9%
Positive
5
Neutral
0
Negative
124
90
See all photos

What reviewers want you to know

Positive highlights

  • 2. great customer service that are willing to help you with everything

Critical highlights

  • Avoid this company for establishing and renewing domain names.
  • And he couldn't explain why the first guy said they don't allow zip files.
How would you rate GoDaddy?
Top Positive Review

“Drew Cross from GoDaddy Customer Support was Outstanding”

Anthony S.
2/29/24

We had an issue with our email package as we well as setting up a few other items. He was professional, thorough and friendly. We depend on the level of service to keep our websites up to date. Thanks Drew for your help and look to staying with GoDaddy for years to come.

Top Critical Review

“Epic wait times to fix stupid stuff that shouldn't be a problem...but is.”

B R.
1/24/24

Good god! Even something as simple as forwarding a domain is a nightmare with GoDaddy. Error message appears that something "is too long", yet it doesn't tell you what is too long. Then prepare yourself for an hour on hold...as I am right now...after being hung up on accidentally with a previous call and they didn't call back. AND I'M EVEN PRO LEVEL. For as much as they're raping for annually, you'd think that they'd have their own site functioning well enough to not have to call in to them. Yep...NOPE. Find someone else to host your domains. You've been warned.

Reviews (676)

Rating

Timeframe

Other

Reviews that mention popular keywords

domain name (34) customer service (133) zip files (1)
Thumbnail of user mrj334
1 review
0 helpful votes
November 16th, 2019

I like their hosting and the control panel area. Easy to access and lot of storage with basic plan. But I really hate their customer support. Very incompetent and every times took me very long to connect with a support rep.

Thumbnail of user billyb707
1 review
0 helpful votes
September 17th, 2023

This is Eddie Sparks. I have down-rated Godaddy to four stars because of the near impossibility to reach an American by phone.

Thumbnail of user jamesh4221
4 reviews
1 helpful vote
October 4th, 2021

So, I have been with GoDaddy company for many years and I have found the fees to be quite reasonable for the quality of the service that I receive. The automatic renewal feature kind of "snuck up" on me one year, but a phone call to a real live support person straightened it all out to my satisfaction. As one who isn't all that tech savvy, I'm impressed when a service like this can make things easy for me to use and can recommend it to anyone!

Products used:
Website security

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreww419
2 reviews
2 helpful votes
June 9th, 2019

I transferred all my domains here. They are usually a little bit more, but their customer service is always available.

My previous registrar was shady and never responded. And if they did It took weeks.

Thumbnail of user andid6
1 review
0 helpful votes
September 29th, 2019

So glad I found fairymiss. So far, I've had nothing but a positive experience in ordering, communication, and the quality of the product. I will definitely continue to purchase.

Thumbnail of user pritamo
6 reviews
10 helpful votes
January 31st, 2018

All services of GoDaddy are good except for helpdesk. They mention 'Award-winning, 24/7 sales & support" but their support staff lack perfection. When they are unable to answer the queries they refer to contact technical staff, This technical staff also take more than 72 hours. They need to make improvement as per my interaction

Thumbnail of user kayleen15
2 reviews
1 helpful vote
March 13th, 2018

This is my second purchase of domain from them and everything is great. I made my gorgeous website from scratch and believe me everything is easy and fun. They offer many awesome templates too that will surely make your site look stunning.

Thumbnail of user davidf3147
3 reviews
3 helpful votes
February 16th, 2022

I've used GoDaddy for over 10 years and have been pretty happy with their service. I think their prices are a little higher than others, but it's too much hassle to move all my domains to a different provider. I would say that there upsells are a little annoying, if you only need a domain then there are probably better alternatives, but if you need more of a one-stop-shop for domain, hosting, emails then they are probably a good choice being an established company, if you don't mind paying a little more.

Service
Value
Quality
Thumbnail of user sergb2
7 reviews
25 helpful votes
October 31st, 2020

I don't think I am a big fond of GD. Nor I would recommend them to anyone I know. But our Company, so happened, has few services with them and I have to deal with GD on a regular basis. Much to my surprise, there is nothing out of ordinary troubles dealing with GD vs another domain/hosting. And their offerings on Hosted Exchange are quite on point with the pricing provided: not the best, but reasonable - to the point that if you are, like us, "stuck with them", the effort of switching won't pay off greatly; maybe just a "moral satisfaction of leaving GD behind"... but having to deal with their CS, I'm thinking that maybe it all be of the past memories now, of how $#*!ty GD was back then... idk.
Anyway, a steady 4-star in my book, especially if you are already with them...

Thumbnail of user justinb371
2 reviews
0 helpful votes
September 19th, 2019

I use GoDaddy for domains and their smartline service which i use as a business line. Their prices are very reasonable and great customer service.

Thumbnail of user albertusg
1 review
1 helpful vote
December 3rd, 2018

GoDaddy has some nice choices of domain names with interesting extensions that can be used quite creatively. Prices aren't super great.

Thumbnail of user kalvink4
2 reviews
1 helpful vote
April 14th, 2017

I have been using GoDaddy services for more than 4 years.

They provide a very customer and support service. When there is an issue on my website, they responded and solved the issue very fast.

Beside that, their price is very reasonable.

Thumbnail of user barryl221
1 review
0 helpful votes
November 26th, 2020

Go daddy is a good service in terms of hosting. Most of the time u cannot find your desired domain. But overall i am satisfied with their services. 8/10.

Thumbnail of user aaaravv
3 reviews
2 helpful votes
October 17th, 2017

Another, and one of the best out there (if you lack the initial skills) site hosting places. I agree there are lots of sites that somehow can scam, but is the platform guilty of that? I think not. Imperfect but still worth using.

Thumbnail of user trevorw27
2 reviews
0 helpful votes
March 15th, 2017

Helped me back order my lost domain. But the customer service is not good. Cost is reasonable but not with the cheap service. It sucks

Thumbnail of user jamess444
10 reviews
3 helpful votes
August 6th, 2016

It's a bit confusing. But overall go daddy is a great place to get url and do hosting

Thumbnail of user chantellel
2 reviews
2 helpful votes
July 30th, 2014

Like the site builder, email is okay. Easy to use for beginners. Support could be a bit more convenient.

Thumbnail of user priyas14
2 reviews
0 helpful votes
February 13th, 2015

The Reseller pack of godday is very costly. But Techanical support is good.

Service
Returns
Quality
Thumbnail of user jessies25
Jessie S.
3 reviews
16 helpful votes
January 17th, 2013

The site itself frustrates the hell out of me, but their customer service should be the model for all businesses to follow. Amazing. When I was building a web site for the first time using their software, and feeling like an idiot despite years of graphic design experience, tech support was very helpful, friendly, and not at all condescending or patronizing. They were very thorough and spent a lot of time answering my questions, very patiently. If I enjoyed the actual web design program they use, and if their site was generally more user-friendly, I would happily give it 5 stars.

Thumbnail of user jayc80
2 reviews
13 helpful votes
April 28th, 2015

It gets the job done. Although I find their site confusing!

Thumbnail of user sherlockj
3 reviews
6 helpful votes
May 14th, 2015

I know goDaddy since a longtime. Their service is great.

Thumbnail of user carriek383
6 reviews
0 helpful votes
August 18th, 2022

This is good to use for work or creating your own website. Having an email account is best to have with this software

Service
Value
Shipping
Quality
Thumbnail of user jeromya3
1 review
53 helpful votes
March 23rd, 2020

This company revisits and resets realtors' minds' language. Businessmen can easily take their desired decision and engage themselves in optimum environment. Setschedule promptly responses.

Thumbnail of user celineh
4 reviews
4 helpful votes
February 11th, 2014

I cannot comment about their hosting services because I never tried it. But this is where I buy cheap domains! :)

Thumbnail of user davida87
5 reviews
18 helpful votes
September 16th, 2013

I bought a doman here for my husbands Auto company. Good prices, although my actual purchase didn't come out 99 cents per month. There system is a little tricky to use, but it's better than some others we used. I will be most likely switched my domain service to them, they offered me a great promotional deal.

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From the business

GoDaddy is the world’s largest web services platform, and most outspoken champion, for everyday entrepreneurs around the globe. We’re on a mission to empower entrepreneurs everywhere by giving them all the help and tools they need to grow online.

Company Representative

Thumbnail of user jennyl187
Jenny L.
Typically does not respond to reviews

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