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GoDaddy has a rating of 1.89 stars from 676 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoDaddy most frequently mention customer service, domain name, and credit card problems. GoDaddy ranks 551st among Web Hosting sites.
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We had an issue with our email package as we well as setting up a few other items. He was professional, thorough and friendly. We depend on the level of service to keep our websites up to date. Thanks Drew for your help and look to staying with GoDaddy for years to come.
Good god! Even something as simple as forwarding a domain is a nightmare with GoDaddy. Error message appears that something "is too long", yet it doesn't tell you what is too long. Then prepare yourself for an hour on hold...as I am right now...after being hung up on accidentally with a previous call and they didn't call back. AND I'M EVEN PRO LEVEL. For as much as they're raping for annually, you'd think that they'd have their own site functioning well enough to not have to call in to them. Yep...NOPE. Find someone else to host your domains. You've been warned.
I used to love godaddy customer service but now it's terrible. Not sure if they've outsourced or what - but I just had the worst rep. He was talking in circles, not answering the most basic question.
I am now sitting on hold for over ten minutes after asking to speak with someone else. I can barely make out what's he's saying and he has the nerve to have an attitude. He keeps coming back to the line, not saying anything and then placing me on hold again.
I would highly recommend looking at another company for domain purchases and management.
Tip for consumers:
Outsourcing may be cheaper but the service suffers.
Products used:
I’ve had multiple domains from here for years.
If you have no needs- Go Daddy is fine. But if they "accidentally" charge you after you've turned off auto renew- good luck getting your money back!
2 hours on the phone with them, the calls ended suddenly before I could talk to the right person several times. Sometimes their support is good, but a lot of the people there are cheap, robotic, and non-native English.
Products used:
Web Build is great product. POS is crappy product with crappy support.
I don't know where to begin. Not enough character space to cover it all. Just move on to another service. The scheduled calls with a person from the design center...its a different person each time and some are quick ad seem to know what they are doing...some are old retired codgers who stumble around. I did several hours worth of work editing my site, then had the scheduled call with some guy who kept telling me how he was impressed with all the changes I had made. Two days later I get an email my site is ready to review. ALL my editing was gone. I could go on...but just save your self some time and get a service that has a person assigned to you from the "design team". Good luck
I have just registered one domain last a few days less than a week. GoDaddy charged my credit cards and send confirmations. However, they said we need to verify your account they called during the weekend and I was out of home for vocations and canceled my registered domain! They had my personal and official name, credit card, and address. Why shall they act like such prematurely? I won't recommend anyone waste their money and time with GoDaddy services.
Tip for consumers:
verification department needs to ask themself. Why does my account need to verify when nobody else claiming the same name, my credit card was charged without any issue, and my address was verifiable. They must tell the customer why and what makes them request verifications first. I have purchased the property and many other things under the same name. They must be so transparent with customers and don't simply cancel the order during weekend/holiday.
Products used:
domain services.
Told us that a website address renewal would cost about $70 to get it back after it expired. Guaranteed that it would register site again but didn't and instead glitched and sent to auction and we lost it, whatever company bought it now wants thousands. Had to change website address, print new flyers, change everything online.
I use godaddy as host for my store website as well as domain and for over 2 years there's issues with server platforms, etc. Instead of head office listen to the thousands of customers complaining regarding same or similar issues, they choose to ignore, and service kept getting worse, while price increases, and more marketing campaigns, even though product services are not reliable. My business had suffered in more ways than one because of Godaddy technical issues.
Tip for consumers:
Read reviews first, there are many on their twitter and company's community board, plus you can google, and see there are always technical issues. Don't built up a website unless they improve. I am learning from that mistake.
Products used:
email marketing , web hosting, domain for my online store,
GoDaddy was paid upfront to build a simple 10 page website before the pandemic and it has been a nightmare. Not only have they not delivered for over 3 years, they constantly used the pandemic as a reason for missing numerous deadlines. Further, I was forced to write all the content for the website and when they made careless mistakes I had to stay on the phone to point these out.
It is obvious to me that the company does not care about the quality of its services, and is more concerned with attracting new business. After 3 years they still have not satisfactorily completed the website. However, they have begun charging for hosting fees as well.
Something more needs to be done by the government to collectively protect unsuspecting consumers from corporations like GoDaddy that take our money and refuse to provide the relevant services. The responsibility should be on the corporation to deliver rather than be left up to each individual to prosecute its own case. Being a capital society should not empower businesses to abuse customers.
GoDaddy says they have 24/7 customer support. Not true. Their servers are slooowwww as well. GoDaddy seems like a good deal, but you get why you pay for.
Tip for consumers:
It seems like a good value for the money, but the service is terrible, and the servers are slow.
Products used:
It’s a website builder
Took me two hours just to be able to bid on an expired domain and I have been with them for years, support person constantly had to check with someone else and had no idea of what to do. I blame that on their training or lack thereof.
Tip for consumers:
go to Namecheap . forget Godaddy
They used to have good service, answer the phone quickly and now... not! Have you tried to cancel a Domain with them? Not fun spending hours on the phone with them, life is too short.
I have used GoDaddy for years, and still do. It just seems too time consuming and difficult to switch over to something else. The prices are overpriced for what you get and the customer service is all dependent on who you get. Some people will help you with what you need, while others will tell you they don't have the expertise and that you need to upgrade your account to a plan that provides support to the specific issue you have such as SSL. Absurd, I'm already paying an arm and a leg. The interface is dated but I'm used to it and can navigate for the most part. My recommendation is if you are starting out look elsewhere. GoDaddy will get the job done but there are other options.
I have been a long time customer, who regularly buys. I don't believe I ever complained and I honestly believed that they had the best customer service I had ever seen.
However, in the past year before covid and at the beginning of covid, I had a few changes of heart, and with the pandemic, everything changed. I no longer have clients or the time to build the website, which I thought I would. Now there is about 2+ years left on something that I have never used and I can't get reimbursed the balance due to the policy that states that you have to buy something else if you want your money back (so you do not get your money back) or be within 30 days.
But what if I don't need something else? What if I just want the balance, or the balance minus a cancellation fee?!?! They say it's simply not possible. You need to be within certain parameters, but even then, you don't actually get reimbursed you get instore credit! It kidda changed things if it's 700$ or 25$ you are trying to get back.
So my first recommendation would be to go elsewhere.
If you still decide to go with them, pay monthly even if it's a bit more expensive. At least until you are certain that you will use the service and then renew annually.
From a customer that now understands that GoDaddy will be there to take your money, but never be there to support your real goals (even if they say they do).
I had a bad experience with godaddy, I was searching a domain which does not cost much and I plan to setup website on it but guess what the next day I check the domain again on godaddy the price are very high even it become premium domain within one night!
The site is full of upsells, even in the admin panel. Layers of ads are seen before you could do whatyou wanna do
Customer service is terrible. Everyone tells you something different so they are not training their employees properly. I just say go with another site for web hosting etc. I've had terrible experiences. My site was down for 48hrs and for 3 months they couldn't figure out why my site wouldn't accept paypal. And they are the experts? They allow paypal as part of their checkout process. No one ever got back to me and I was sick of calling. I must have called every days for weeks!
They are cheap. This is a good thing and a bad thing. Their service is incredibly in expensive, but they try to upsell you on EVERYTHING. Wanting to buy a domain? Buy these ones too. Bought a domain? Why not buy some server space. It goes on and on and on and on!
Tip for consumers:
Eh, there are better services.
Made a site on there a few days ago just to try it out, and while it feels smoother than Wix, it's too restrictive in editing. Even the box through which you edit the site is tiny and feels suffocating. Wish there were more editing options.
I was GoDaddy customer but because of hidden pricing I left. They have a lot of hidden price for domain, like renewal of domain is higher then actual cost.
They asked for my passport when I wanted to pay for hosting. I cannot submit my info to random strangers.
Redundant. Hard to find items of importance. Tries repeatedly to sell add-ons not desired. This is a difficult site to navigate made more difficult by the hard sell pop-ups.
GoDaddy is like a glitchy, terribly designed, difficult to use version of Weebly, sadly. And I actually spent money on this. They sold me a package of domains when I only needed one, so I ask what the hell do I do with the other 3 domains?
Their builder is bad and they desperately try to sell design services to you.
GoDaddy is thoroughly terrible.
Tip for consumers:
I would recommend testing out free web builders through WordPress, Weebly, Wix and only pay for a domain if you have someone professionally design your site. I was able to find amazing design services on Fiverr for $350. If you're looking for a good web builder for a business, Square Space is the place to go.
Gets the job done, but at what price?
The UX team is MIA, the prices are far from ideal, and the commercials... tacky.
When you make a purchase from a company, you're voting with your money for the company to continue its ways. There are better options out there if you just spend an hour researching. Put your vote elsewhere, if you can.
For anyone who is interested, pls hear me out - I switched from Go Daddy to Wix then back to GD again. I have learned an important lesson, and here it is. GD just wasn't getting me the rankings I wanted so I decided to switch and give Wix a try. I was with Wix for 2 years, and once the website really took off, I climbed to the first page of Google in no time, and was able to maintain an average position of between 6 and 14 at any given time, You have to work on your site alot to keep it fresh but I was happy and the calls just poured in. BUT, Wix went up on price to about $260 a year, so I tried switching back to GD which is about half that price. BUT, I screwed up. GD just does NOT have the platforms and options that Wix has in their editing section, and so far I cannot get my ranking above the 3rd page with an average position of 22-39. No matter how hard I try or how much work I put into this site I can't hit above the 2nd page. GD just does not have the "guts" that Wix does nor the options and features to get you where you wanna be, and it is alot harder to use too. So when my year runs out I will be switching back over to Wix because that extra $120 is well worth it in yearly sales (which means I have to create a whole new site from scratch, but I'm getting pretty good at it anyway). No offense to Go Daddy, but save yourself some trouble and use Wix. You will thank me for it
It's sort of an OK povider of domain names, which I think is how it started out. But beware of the fine print and the empty promises by salesmen ready to say anything you want to hear just to make a sale. And it can be very confusing for inexperienced customers trying to set up their own websites. The prices seem cheap and one can usually negotiate good deals with the salesman, but the after-sales service sucks!
I have some domain names with them, but the real problem was with their hosting services. I ordered a Windows-based virtual-dedicated server for my mass emailing (to 40,000-strong client base). The salesman assured me that there would be no problems so long as I complied with antispam guidelines, which I do meticulously. He also offered me a great deal if I signed up for 3 years, which I did. I also purchased additional dedicated IPs so that I could separate my email campaigns, depending on the website/service offered.
Well, there were dozens of set up problems. The control panel on the website (actually, control panel*s* because there are different panels for different functions) is hopelessly confusing. I had to call the support line several times just to ask where the appropriate buttons were on the panel in question.
But the real kicker was when it turned out that I couldn't send out my mass email campaign. I had a really urgent campaign to go out, re-advertising a workshop to be held two weeks later, to be followed up with a reminder a few days before. The emails were rejected. I called up the support line and it took several days before I was eventually told that my email limit was only 500 per day.
I had to make a formal request to increase this (never mentioned by the salesman or in the terms & conditions, nor in any of the emails sent to me since)!
Another 3-4 day's delay, by which time it was no longer possible to send out the first email campaign - and so I had to postpone the workshop by 6 weeks (and then deal with a lot of angry customers who had already blocked off the necessary dates from work). I lost several thousand dollars in having to pay refunds, not to mention loss of good will from inconvenienced customers.
I explained the situation to one of the senior managers (Jeff) who wouldn't budge on allowing me to use my account as a mass emailer - despite having received plenty of assurances by the salesman (in writing) that I could do so. He eventually agreed to allow me to send 5,000 per day, and gradually increase it over several weeks so that they could monitor if there were any complaints. But it was too little too late. I could never have got the emails out in time and would have had to dispense with the last-minute reminder.
It was false economy on my part to try to go for a "cheap" service, but I was taken in by their slick website and sales patter. Luckily I found another provider (knownhost.com) who set up a new server for me almost immediately and I was able to shoot off my 40,000 emails over a 20-hour period. I could have done it more quickly than that, but I kept it slow so as not to trigger automatic antispam filters from big sites such as hotmail, yahoo and google.
To be fair to godaddy, they did refund me in full when I requested it. And I can understand their reluctance to allow just anyone to send out mass emails in case they are spammers.
Nevertheless, I was very clear about my intentions right from the beginning; and they could have been a bit more flexible for genuine customers... maybe they could have checked my campaign before granting permission for it to be sent out and then allowing me to build up a good 'reputation' over time...
It was a very costly waste of time for me and left a sour taste in my mouth.
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