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Go-Parts has a rating of 4.45 stars from 400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery, and timely manner. Go-Parts ranks 24th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
701 reviews
No critical highlights yet
All went well no problems and the tail light arrived in good condition. I have two suggestions 1) I wish you would have sent me an email or a text message or something to let me know the product was on its way. 2) The delivery guy left the package outside the fence where anybody could have grabbed the box, I don't know if you have control over that particular problem but just a suggestion. Overall I'm very satisfied.
The site had issues that made making payment difficult. Seems sluggish and slow to respond to input. Had to log in three times to finally complete a one item transaction. Good company - glitchy website.
Shipping was ridiculously expensive twice. The amount of part was. It wasn't a good experience.
I'm not too pleased with the service of the product that was delivered to me
This is the first response
Because they came up when I searched for the part
There site says, "No Hassle returns." They mean there is no hassle for them, but for you their valued customer, just get ready for the restock fees, paying for return shipping and no refund of the original shipping. I ordered the correct part, but determined that I did not need it to complete my repair. So that apparently makes me a "bad customer" in their minds. In my mind, you just asked me not to be your future customer. I will sell my part on eBay.
We are sorry that you are not happy with our returns policy. As is standard with online orders, when an item is not needed, the return shipping cost is paid for by the person that ordered it, and the original shipping cost is non-refundable. As we mentioned, there would be no additional restocking fees for your return. Again, we are sorry that you are not happy, but we are not able to cover the costs for you because you changed your mind about needing that item. Have a wonderful day.
Go-Parts
NO customer service none never got back to me I will never order anything from them again save your money and time Go somewhere else
We are sorry if the reply email we sent you did not go to your inbox. Please check your spam folder as sometimes our messages go there. Please also note, sometimes we receive messages after the close of business on Friday and our customer service is closed over the weekends so we would have to respond Monday. I hope that the reply emails we sent are able to assist you.
Go-Parts
I recently purchased a bumper for my vehicle which cost me around $640 with the $14.95 shipping included. The bumper is aftermarket and arrives completely bent in a small box. That is the least of your worries because the bumper I bought based on my vehicle serial number and picture they had to display the product was not what I received. I received a bumper with bumper edges 2-3x bigger than my original bumper which means it would have never fit my vehicle. When I requested a refund I was told I had to ship the item back first at my own cost which was a total of $324.78 at UPS with standard shipping. They refuse to compensate me for the cost of shipping although I did not purchase what I received, I was told I would only be refunded the original cost of shipping which was 14.95. My advice to anyone is to purchase your part from somewhere else because if this company sends you the wrong product you will be out half of what you spent on the item. Overall very distasteful.
Tip for consumers:
Use a different company.
Products used:
Bumper
We are sorry that you are not happy that you had to pay the return shipping cost. It was only AFTER you paid that cost that you began to mention that it was "not the same item" as the item we show online. The reason you gave for your return was that you wanted OEM parts, not aftermarket parts. As we only sell aftermarket parts, you would be responsible for the return shipping cost. We are not able to refund your return shipping cost if your reason for return changes after you mail that item out. Have a wonderful day.
Go-Parts
I need to set up a return I received the wrong starter
Couldn’t talk to an actual person
Cause of the price of the starter
Ordered nail gun and nails on Tuesday, paid for 2 day delivery, nails delivered on Friday as expected but nail gun didn't arrive until Monday. Had to rent a nail gun for a job starting on Saturday, Sunday and Monday. A message left Friday resulted in a Monday call to tell me the nail gun would arrive Monday. No apology, no refund of delivery charges, no compensation for the $180 rental fee. First and last time for me.
This review is about the incorrect company. We are an auto parts provider and have never sold nail guns. We are sorry to hear that you are not happy you received poor service from whichever company you bought this item from.
"I ordered a headlight September 12 and told it would take 2-3 days to process, no tracking info by the 16th so I emailed asking about it. * said it was leaving the warehouse the same afternoon and I would have info in 1-2 days. Still nothing by the 19th. *, customer service manager apologized and refunded the shipping, once again said it was leaving that same afternoon. The morning of the 21st still nothing, so when I asked about the info and part or requested my refund, without even trying to figure the problem out and how an order never left after 9 days of "processing", within 20 minutes I was sent a refund. Although they have lower advertised prices than everyone else and a "high" rating, I would be cautious ordering anything from this company."
*Personal information redacted by admin
Tip for consumers:
Don't waste your time, look at their BBB (or lack thereof) accreditation for more info.
First off, I should have never ordered from this company in the first place. I didn't do my usual research, and made a mistake. I ordered the Tow Hook Covers for my sister's 2013 BMW Convertible (328i). The cost for two w/ shipping and handling was abour $53.00. Upon receiving them, I immediately noticed they were not the correct size. They were also poorly made Asain knock- offs, and the same part is on AMAZON for $12.00 each. I didn't even open the package, re- checked my order to make sure I ordered the correct part (which I did), and had to pay return shipping. When received back at the vendor, my total credit was $33.00! They removed 25% restocking fee FOR SENDING ME THE WRONG PART! And I had to pay return shipping which was about $9.00. So, all in all, I paid a total of $62.00 and received $33.00 BACK for a part THEY GOT WRONG! My net loss: $29.00! GO- PARTS profit: $20.00 plus the cost of the returned parts, which they will resell! Quite a racket- One can make a comfortable living just sending out wrong parts, deducting 25% upon return, and then resell the SAME PIECE AGAIN to another "sucker."!
DO NOT BUY HERE! THERE ARE HUNDREDS OF BETTER CHOICES!
Gary Trezza
Tip for consumers:
There are hundreds of choices to purchase from in this field. Go- Parts is NOT one of them!
Products used:
BMW parts
Hello,
We are sorry that you are not happy. Unfortunately you ordered the incorrect item. The item you ordered is listed as fitting the sedan/wagon version of that BMW, but you have the convertible. Since the incorrect item was ordered, you would be responsible for the return shipping cost as is standard with all online purchases. No restocking fee was charged on your return. As the items that you ordered are what was sent, the original shipping cost is not refunded as is also standard with online purchases. Unfortunately we are not able to absorb the shipping costs for your mistake. If you would like help selecting the correct items in the future, please reach out to our customer support who will be able to assist you with avoiding ordering the incorrect item. Have a wonderful day.
Go-Parts
Parts were not shipped until three weeks after payment was received. I emailed Go Parts a week after payment. They replied it was going to be shipped out the following day, and they never did. Will never do business with them again.
Very stressful return the part and more say " say I order wrong part". That is not true. I order correct part you send wrong part
Hello,
We are sorry that you are not happy. The light you purchased states that it is for a Standard Cab Pickup + Extended Cab Pickup. You mentioned that you have 4 doors on that truck. That means that you have the Crew Cab. Unfortunately you ordered the incorrect item. A refund of the part price and taxes will be issued once we receive your return. Have a wonderful day.
Go-Parts
Charged my card before they send the parts and I cancelled part, still have not been credited and one part has still not arrived. Out of three items ordered I only received one item.
I accidentally ordered the incorrect part and I contacted them immediately. I was informed that I needed an RMA #. Once they emailed me my RMA# I only had 3 days to return the part. I had to have the RMA# on the original box. Had to email them the routing number and only send it ground. Which ended up costing me $37.37 for a $55.92 part. So I'm basically only going to get $18 if I'm able to jump through all their ridiculous hoops within 3 day.
NOT CUSTOMER FRIENDLY AT ALL.
Hello,
We are sorry that you are not happy with our returns policy. We ask that you send us the return tracking number so that we are better able to watch for your return and avoid any delays in issuing your refund.
We are not able to control the return shipping cost charged by the carriers, and customers paying the return shipping cost is standard when the incorrect item has been ordered.
We also ask that you return an item within 3 business days of receiving your RMA number as we have had too many people attempt to wait 6+ months to return an item. As there is only a 60-day return policy, we would have to decline returns that do not come back within the time frame.
Go-Parts
Ordered the right part -- sent the wrong part -- can't get a response from them in order to return the part (which cost $150.00)
Will NEVER order from these guys again.
It seems to me if you are in business you would at least answer the phone to help solve a problem created by your business. I am out money and have a part I can't use. I have left several messages and they still haven't returned any of them! Going on three weeks now!
In responding to my complaint that you didn't answer e-mails, you stated in your reply it may have went to spam or another folder. I checked my junk mail and other non-priority folders and your reply was no where to be found. Just admit, please, you didn't respond to either of my e-mail inquiries. It would be nice if you had a telephone number for ordering parts instead of funky on-line chat.
Hello Gary,
We do respond to all of our emails, and if we received one from you, we did respond to it. We are sorry that it got lost in cyber space. We would certainly never not respond to a current/future customer as we want to help everyone get paired with the correct item, and back on the road as quickly as possible. So again, we are sorry that our reply did not reach you. Have a wonderful day.
Thank You,
Go-Parts
Good luck on getting a response to any kind of communication with this outfit 11 days to get the part. I was fortunate they sent the correct part. I maybe spoiled by AMAZON and they cost a few bucks more, but well worth it.(And with amazon you get your part in 2 days).
Never again Go-Part...
Hello Todd,
Our orders take 1-3 business days to process and then 3-5 business days to arrive once shipped (within the Continental US)
Terrible I have not received my part yet and i have no idea where it is may I please either have a refund or please locate where my part is thank you
This online store is the worst I've ever tried to do business with. I ordered two parts, which I needed right away last Tuesday. It is now the next Tuesday and they have not been shipped yet. Emailed twice last week, all i received was a survey to take, no help whatsoever. Called yesterday, was told that when they took the parts I ordered off the shelf, they were broken, so they had to order new ones. Never got an email regarding any of this. They said they would ship it expiditedly yesterday and it hasn't been shipped at all. Need to be a 0 out of 5 stars option. Don't waste yout time, order parts from another site.
No customer service at all. No one answers their phones. Order is still pending even though the credit card has been charged, and still no product delivered. Getting ready to complain to the bank. Buyer beware!
Ordered two parts, first one came in days with shipping info. Both were supposedly shipped together. Second never arrived. After two calls to Cust. Svc over several days and being busy with other issues... two weeks later the other part arrived. Despite requesting email notice of shipping for 2nd part (twice), it just arrived on the doorstep one day. I will purchase elsewhere next time.
Hello ma'am,
We just looked up our system to see what is happening, and you should be receiving your part by the end of next week. Sorry for the trouble. Also we will give you a 10% refund to compensate you for the trouble, for which you should see applied to your credit card within a few days.
Thanks,
Go-Parts
I ordered an item from the Go-Parts website that said it fits my vehicle (100% match found). When it came to my address, it was not the right part. Customer service was not helpful and they did not want to retrieve the item. Highly recommend not to shop with Go-Parts.
Hello Anel,
We are sorry that you are not happy with our service, however, the part you ordered is specifically listed as not fitting your vehicle. That light is listed as only fitting Jeep's with a single headlight, not the duel stacked headlights your Jeep has. We are very happy to accept your return, however when the incorrect item is ordered, the return shipping cost is paid for by you. If there is anything else we can help you with please let us know. Have a wonderful day.
Thank You,
Go-Parts
Never received my part and was never called back or contacted at all
Wish I could rate a 0 out of 5
Worse experience I've ever had. I would never order anything else from this company nor would I recommend it to anyone
Gain trust and grow your business with customer reviews.
Buy discount parts at Go-Parts. Our inventory includes OEM, CAPA-certified, and aftermarket parts. Best price guarantee.
For more than a decade, Go-Parts has worked diligently to provide high-quality replacement parts at the lowest possible prices. As our diverse team continues to grow not only in number, but also professionally and personally, we are committed to offering the highest level of customer care in the industry.
Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!
Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.
We are sorry that UPS damaged your item in transit to you. We look forward to receiving the photos we requested so that we can help get this corrected for you.