• GNC

GNC

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Overview

GNC has a rating of 2.06 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GNC most frequently mention customer service, order online, and next day problems. GNC ranks 558th among Vitamins & Supplements sites.

  • Service
    40
  • Value
    40
  • Shipping
    35
  • Returns
    26
  • Quality
    33
Positive reviews (last 12 months): 4.5%
Positive
1
Neutral
0
Negative
21
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Never got my package, tried to get help from customer service but ended up getting denied.
How would you rate GNC?
Top Positive Review

“Biohard, and the buldge of the GNC manager”

justin l.
8/16/22

So I recently visited Waterville GNC, their manager, Alonso miss you. Has probably the most voluptuous under luggage I have ever seen. His weight pills couldn't kill the amount girth protruding from his American eagle undies. When i walk in to him wearing grey sweatpants, it's almost like he's implanted a child inside me. I sincerely recommend visiting this establishment in order to fulfill your destiny whos and body wise, as well as in terms of having a baby with this man. - courteau

Top Critical Review

“Expiry date products”

Suraj s.
1/13/24

GNC295094 Your agent hung up the call on my face. The product that I received is only have 1 month of expiry date. I trusted this brand as it is 85 years old but by using clearance sale as a name and selling old and $#*!ty products is worst thing you can do. I am using it and it only have 15-16 days expiry. Do you recommend me using it after the expiry? What would've happened if I didn't notice that. I am going to post it every where how your customer support team is and how you are doing frauds under the name of clearance sale and using John Ibrahim pictures and doing shady things. Posting the reviews on Insta twitter and Google so that all the other customers are aware while shopping

Reviews (102)

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Reviews that mention popular keywords

customer service (30)
Thumbnail of user pauly51
14 reviews
30 helpful votes
October 4th, 2017

I have dealt with GNC since 1970's and found many good things that are positive about GNC
The sales clerks are always proactive and the merchandise is top quality but the prices are a tad too high for this old retire senior citizen.
I shop on the internet for bargains by other vendors and also I shop in Vitamin World which is also located in the same mall (Mall of Monroe) in Monroe Mi. Sometime it pays to shop around to get more bang for your $ Buck

Thumbnail of user millyb
6 reviews
7 helpful votes
February 16th, 2016

The products are great but the website is not easy to use. If you put in a search for a product you know you have gotten from them before at there store, the results almost always say " can not find". But if you go through page after page of thier products you can find what you are looking for. The packing and shipping are great. They just need to work on making the website customer friendly.

Thumbnail of user nancym62
38 reviews
190 helpful votes
August 22nd, 2016

I do a lot of online shopping and found GNC's website to be particularly cumbersome for some reason. The search feature did not work properly on 3 separate occasions. The reason I tried 3 times is because the 1st 2 tries were unsuccessful. I finally found what I needed by scrolling through many items.
Shipping time was almost unacceptable. I believe it took 13 days for my order to arrive... long enough that I was almost going to call to see what was going on. I'd ordered a weight loss supplement and actually lost 5 pounds while waiting for my order. No complaints there, I guess. The tracking number I was provided did not have an active link, so that was useless to me. There is no reason any domestic shipment should take almost 2 weeks.
I probably won't use the online service again as it is easier and certainly faster to just go to the mall.

Thumbnail of user sallyf19
5 reviews
2 helpful votes
May 11th, 2016

In the past when I've used them, I've had no need to call in, and everything gets taken care of easily. Can go to their store if my online order has issues

Thumbnail of user johns662
9 reviews
27 helpful votes
March 8th, 2014

Not so satisfied tonight. I signed up for the 15% off deal on their website. I had to give them a lot of personal info to do so. I then get the email with a banner and link to get my 15% off. No coupon code. When I clicked through to the site there was no mention of the 15% off and I could not get my 15% discount. Either something is not working technically or its a bait and switch and now they have my info. No 15% off as promised so I did not make the purchase and will try and go somewhere locally.

Thumbnail of user nelsony2
10 reviews
19 helpful votes
March 26th, 2014

I'm still waiting for one product which apparently had to be backordered.

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