GNC

Bought the lean shake 25 weight loss drinks. EVERY SINGLE ONE was coagulated and rotten! GNC PRIDUCTS ARE FULL OF FILLERS AND STUFF THAT SHOULD NOT GO IN THE HUMAN BODY! DO NOT PURCHASE THIS PRODUCT!

I order less than the required amount to get free shipping, but didn't know it. At checkout, GNC offers several options including something like see final bill or PayPal. I selected PayPal assuming the next screen would take me to a final bill review with the PayPal connection established. NOPE! It went right to payment receipt (which is where I first saw the shipping charge) (problem 1). Then I never received a confirmation email from GNC (problem 2). I did receive a notification from Rakuten that I am getting a rebate that that email had the order number. I tried to cancel the order on the GNC website, but it could not be found (problem 3). I wrote to GNC asking them to cancel my order, but never received a response (problem 4) and today the items arrived (problem 5).

I made an online purchase in December 2023. The order never arrived. I looked online and found that the order was damaged during shipping and returned to GNC. I contacted them and asked that it be re-sent. They said they were not re-sending, but reimbursing my credit card account. I still have not been reimbursed. I have contacted them a number of times since. Now they say that I have been reimbursed. However, it does not reflect on my credit card transactions. They are saying that it is my responsibility to prove that I have not been reimbursed. They are actually saying that I need to send them my credit card statements! Unreal! I asked that my case be escalated to a supervisor. They scheduled a call with me at 8:00 this morning. They have not called me. When I try calling them, their BOT attempts to forward me to customer service, but the call drops every time. Do not order online from this company! Horrible service!

Currently deployed in Iraq and tried to make an order from GNC because they had buy 2 get one free sale. They preceded to cancel have my order with no explanation why and immediately after the did that I tried to get them to cancel the rest of my order and they refused to. The items I was supposed to get for free were among the canceled items so they didn't even honor their sell. I will never order from GNC again.

This is the third time this has happened to me. Ordering from GNC with the option of picking up at a GNC store is a waste of your time. The order is processed and you get an email verifying such and that you can pick it up at the store. The email gives name and address of store. I now call the store to verify it is in inventory as never is...again, no inventory. Then store tells you not our problem, call customer service. You call customer service and they say will process refund in 5 days. Terrible inventory and CS at GNC.

The IVR states the website has the the same inventory status as the store. Ordered online for pickup at my closest store as Folic Acid showed in stock. Order was canceled 2 hours later. Called customer service. They told me next closest store had it in stock. Placed order. Never got a confirmation so I called store the next day. They do no have stock. Clearly the interface between their inventory system and the website are out if synch. Terrible customer experience.

I placed a order online for 80.00 dollars, and an extra 11.00 dollars for same day delivery. They took the money off of my card, and my package didn't come yesterday. I called customer service today, and was told my order wasn't processed and they cancelled my order. Now it will be 7-10 business days before I'm refunded my money. This is a learning experience, because I normally go into the store. Please just go to the store, and don't trust online delivery.

Really worst worst experience I had with gnc, after being the valued regular customer of gnc since past 1 year, they gave me such a bad resolution to my issue.
I ordered 2 fish oil
1 Multi vitamin megamen sports 120 tab
1 Women multivitamin 60 tabs
But received only 1 fish oil and
1 women multivitamin 2 other items were missing.
On contacting the customer care they just refused to help and they said they don't trust us that the products were missing. I shared the pics and unboxing video of the product buy they din't accept it and i had to bare the loss. I will never ever buy anything form gnc nor would I suggest anyone. Please be aware and stay away from these fraudsters.

They suck. They don't even have more than half of what they show in their inventory, they provide a false sense of stock, and they don't say that the items are not available until AFTER you've ordered. Here's a thought, if you don't have something in stock, SAY THAT!

Wow! I should have read the reviews before I wasted money buying from GNC. It's been over two weeks since I ordered from them and still I have not received my product. NEVER EVER AGAIN. Initially I searched on Amazon but could not find this product, which is why I went to GNC. Big Mistake. Wow. Just wow!

I just spent 174.99 and I got an error message the transaction didn't go through. It however did. The 174.99 was removed from my account and my reward was used but I got no confirmation number or receipt. I called customer service and they said they see no record of my transaction today and to wait 24 hours. This to me is theft. I will not shop GNC online or any of their stores after this.

I typed in my correct address, then paid with PayPal and it changed to incorrect address while still on PayPal I clicked "change" next to address and it said I had to do from GNC website, so I clicked "save and continue" and the next thing I know the order placed. And I contacted GNC to cancel it, and then it shipped. Every time I order from GNC there's always stuff like this that happens. So now it's out for delivery and I can't do anything.

Worst company to do online orders with unless you can do in store pick up, which their stores never have the products I want and so I can't choose pick up.

I contacted them right away to cancel my order. There's no cancel order option in my email after placing the order. How is GNC still in business, operating like this. Still haven't heard from anyone useful "oh I'll send this email to so and so, respond to this email with anything else".

Don't bother ordering from them. Last year (when I didn't pay with PayPal, my drinks arrived all smashed and leaking. Before that it had been a couple years since ordering from GNC. Seriously do not order from them. Too short staffed and can't even have a proper online ordering system in 2023!

I bought 6 grapeseeds and 5 of them were already expired. Talked to their customer services and sent the picture of bottles, but they refused to refund. This was my very first order and really disappointed.

I purchased a 2lbs whey protein shake from GNC, but they never delivered it. When I asked them for a refund, it has been more than 25 days, and they keep giving me the same response - that I will receive the refund in 5 to 7 days. Honestly it feels like a Scam.

I never received my order. After reaching out to GNC, they didn't an "investigation" that determined I must be lying. They did nothing. Will not reimburse or resend package.

GNC has no idea how to package orders properly. 2 separate orders, same issue happened both times. I ordered a BOX of Quest chips along with cases of C4 energy drinks. Twice now, the chips were removed from their box and used as package stuffing for the energy drinks. The chips are all smashed and both times one bag even popped open and spilled everywhere. They were really good about replacing the damaged items the first time it happened, but they are giving me a hard time about it this time. I feel like it's not rocket science that this is NOT an appropriate way to package bags of chips.

When you spend money do you like for your order to be late? Would you like to not get a refund for shipping? How about when then order doesn't arrive customer service cannot reship the order. While at the same time you are ordering it yourself. If you like these options then order away at gnc. The give 0 percent percent of the time. When you call your the hassle.

I ordered 4 bottles of medication of 60 days supply and all the 4 bottles of medications will expire in one month.

On 9/27/23 at 5pm I went to the store on 753 Broadway in NYC w my mom, walked 10 blocks to get there, had a coupon for $10 off which could only be used at that store even though I live far from there. Got there and the door was locked, we were confused cause the store suppose to be open til 8PM. Right when we are about to leave we see a woman. She was starting to seat so I called her. She came and opened the door just a little so her head be out the door and asked me what I need. I told her and she told me that she was on a break and to come back in 20 minutes! I couldn't believe she asked me that! Ridiculous. The worse part is that I can't make a complaint anywhere on the app, so I'm doing it here. People just don't want to work anymore. Why did she even bother asking what I want! The time she spent telling me this she could've sold me the product. I think the policy of having one person in a store is absurd, this is not my first time going to GNC sand having the come later cause there is a note on the door saying to come back! I'm very busy and when I have time to shop I assume the store is open.

I ordered ghost bubblicious cotton candy 12 cans and they canceled my order a week later without any reasons.

I haven't received my items. I have a front door camera. I already checked it and see no one delivered. I contacted GNC customer service and they ignore me. They told me that someone stole my items and they don't have responsibility for that.

They lost my order. They refuse to help me with either a reship or refund even though I have proof that my order was never delivered to me.

HIGHLY disappointed. My package came in and the first thing I noticed was powder all over the outside of the container so it was alittle suspect from the start. I undo the lid to see if there was anything else funky going and of coarse it wasn't sealed. I'm not sure if I should use the product or not? Really wish I could get a refund at this point. I will NEVER order from GNC online EVER again.