• GLOSSYBOX

GLOSSYBOX

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Overview

GLOSSYBOX has a rating of 1.48 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GLOSSYBOX most frequently mention customer service, month subscription, and credit card problems. GLOSSYBOX ranks 105th among Subscription Shopping sites.

  • Service
    19
  • Value
    19
  • Shipping
    17
  • Returns
    16
  • Quality
    16
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
1
Negative
4
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Unfortunately the customer service let's them down.
How would you rate GLOSSYBOX?
Top Positive Review

“The Box that keeps giving”

Jenny B.
5/7/23

Fantastic box every month. Lovely presentation box. Expensive products for low prices. Customer service is absolutely outstanding. This has saved me so much money. Different products every month. Value for money. BUY BUY BUY girls.

Top Critical Review

“Stole money; no way to reach anyone in customer service”

Trish S.
10/5/23

I ordered a 12 month subscription for my mom for xmas. She received 5 months and then it stopped. No contact; no refund; nothing. After many, many messages, they said it was backordered, they no longer ship to the US, we never paid, etc etc etc. Overall they stole my money and I'd never use them again.

Reviews (86)

Rating

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Reviews that mention popular keywords

customer service (50)
Thumbnail of user jennymills03
1 review
1 helpful vote
May 28th, 2023
Verified purchase

Update: After contacting Glossybox 2 more times and then letting them know that I would be filing a credit card dispute since I received the wrong item they apologizes and processed a refund. So they did eventually make it right, but I had to fight for it.
I ordered a specific box from the outlet store (Feb 2020) and was sent a completely different box (March 2020). When I reached out to Glossybox about the error I was told that it was blind purchase and too bad. I do understand that some products may be subbed out, but I received a completely different month's box. The Feb 202 box listed the featured items for that box and no where does it state that I might not receive that box at all. I received a COMPLETELY DIFFERENT BOX with not a single one of the items that was featured in the box I purchased. I provided screenshots and photographs to show what I ordered vs. what I received. Glossybox is refusing to send me the correct box or a refund, so I am going to have to file a credit card dispute. Such disappointing customer service. Just own up to your mistake.

Thumbnail of user jennyr34
2 reviews
11 helpful votes
November 9th, 2017

Your company charged me twice, won't refund one, said ill get 2 boxes, I PRAY THEY DIFFRENT, IT'S BS... *******@yahoo.com is my email... please DON'T send me two of the same, I was just on hold for 2 hours still no answer, what is wrong with your customer service? Hope I get the 2 different boxes

Thumbnail of user alisac6
7 reviews
62 helpful votes
April 9th, 2016

I decided to finally subscribe to some subscription boxes services. I think it is a great way to treat yourself to a gift every month. Gives you the chance to try so many different beauty products/brands. Glossybox is known for their pretty pink box. For 21.00 a month you receive 5 " luxury" beauty products. I hv subscribed to several so I wind up receiving the same products sometimes. Like most of the boxes you receive a mixture of makeup, beauty tools, nail polish, and skincare items. I don't dislike Glossybox however it does not beat Birchbox. Here is why You get points when you review Glossybox called Glossy dots for every 1000 Glossy dots accumulated you will be able to redeem it for a complimentary future Glossybox. You can't use the dots on gift boxes, or limited edition boxes. If you complete the monthly feedback surveys you will receive 20 Glossydots. That's all you can redeem. Birchbox point system is hands down the best. When you review samples your points are basically currency that can be used to purchase products from their online shop. 100 Birchbox points equals 10.00 For each monthly sample review you receive 10 points per sample. You basically get your money back the box is 10.00 a month.
I know this is a Glossybox review but I try to give you the best info so you can make the best decision. Everyone may not be able to afford 21.00 if you can there is nothing wrong with Glossybox. But for those on a budget you can subscribe to Birchbox for 10.00 and not feel like your missing out. You can even do ipsy (which is not my favorite) & Birchbox both 10.00 getting 2 subscription boxes for the price of 1 Glossybox. I like Glossybox over POPSUGAR must have boxes which I feel are overpriced, and overhyped. I hv never been disappointed with Glossybox it is definitely one you should try. If you check many of the subscription boxes blogs you are able to see a spoiler sometimes the whole box before deciding if you want to subscribe. There are so many so it can be overwhelming. I know my reviews tend to be long but I try to offer as much help as I can. Subscription boxes are very personal not everyone likes the same thing but take your time, research the blogs, and give them a try. If you hv any questions please ask me I will do my best to answer them.

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About the business

Welcome to our online community! We're here to share our passion for beauty with people around the world (that's you!) from NYC to Paris to London to Stockholm to Berlin. We hope to inspire your love of beauty and share our expert tips and insight on...

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