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GLOSSYBOX has a rating of 1.48 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GLOSSYBOX most frequently mention customer service, month subscription, and credit card problems. GLOSSYBOX ranks 105th among Subscription Shopping sites.
No positive highlights yet
Fantastic box every month. Lovely presentation box. Expensive products for low prices. Customer service is absolutely outstanding. This has saved me so much money. Different products every month. Value for money. BUY BUY BUY girls.
I ordered a 12 month subscription for my mom for xmas. She received 5 months and then it stopped. No contact; no refund; nothing. After many, many messages, they said it was backordered, they no longer ship to the US, we never paid, etc etc etc. Overall they stole my money and I'd never use them again.
I got my 1st box ever. They include a picture with products you're supposed to get with what they are. Problem is 2 of the items inside were valued at respected $20 EACH lower then item I was supposed to get.
They said it was only about $5 off retail. I call b. S. because I've looked up and purchased both before.
Wss supposed to get the Josephine Cosmetics Full sz Dew You(avg $38)and received bella pierre finishing powder(cost average $13) and supposed to get the Polaar deluxe Mini mask and received the nailpolish). Like I told them, for a first time purchase you try to please a new subscription buyer (not make excuses)
They are quick to make excuses and take money out if your account fir next month's box, which came out PROMPTLY ON 1ST of the month for this month but I will not receive it until end of this month
Tip for consumers:
Lower quality substitutions
I have been a suscriber for over a year. My December box has still not arrived. Their customer service is no help. When you ask on instagram you get a generic response but no explanation for why so many people have not received what they paid for. They also overcharged me and keep asking for proof. Well if you look at my account you can see you charged me 23.00 instead of 21.00. I cancelled and wil be switching to birchbox.
The products were okay. (After several attempts to find out why I didn't receive any boxes but was charged for two!) Several hour long waits and being hung up on. Boxes are on their way. I have cancelled. I should have listened to warnings. What a mess! Boxycharm is the way to go! Better products and issues are solved much easier.
I ordered their box of samples January 9th and began the wait for shipping. The box was intended for January, and they sent an email around January 15th warning that they were behind due to weather but all orders would ship by January 21st. January 21st came and went with no indication from the company as to when products would ship. I finally recieved a shipping notice on January 30th, and the tracking number shows that the shipping company received the package on the 31st. I wish the company had been more forthcoming about details of this and had offered a refund option, because products intended for the cold of January may not be as relevant to me when they arrive mid February when it is warming up where I live.
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