After my initial encounter, in which I gave a 5-star review, Shopaholics have gone downhill to a hell hole. The initial review would have just reflected one person on their team (the rest of them are useless and worse than non-helpful) who made it worthwhile to do business with them. I still applaud him for his excellence and beyond-expectation type of customer-oriented service.

The following 2 to 3 orders were garbage holes and dumpster-like service (or a lack of a better phrase for non-existent customer service). I tried to contact them via their live chat, but no one answered. I emailed them, but there was no reply until 20-odd days later, and I still took no action to solve my problem. Starting to lose my patience, I contacted them every day on WhatsApp. I got a one-time reply saying, "Okay, I'll look into it," and then, just like their non-existent email correspondence, she disappeared. Not a single update in any methods that I attempted to contact them to look for an order.

Likely because that order required them to do some work, but I was to pay for the $5 processing fee to help me make 1 item for return. Global Shopoholics totally lost track of the order. I followed their instructions to upload a return for 1 item as part of a larger order, informed them in their system, and then the whole process came to a halt. There's a 30-day return policy for that one particular item, but the team just let that package sit along with the rest of the products for my next shipment. The web interface was limited on what you can search, and finding someone to locate the order was next to impossible!

Funnily enough (not really), whoever half-assed answered me or replied when they felt like it just let those 30 days slip by. The package was queued in their system to be returned (as I did what I could). So no idea what happened to that package. My following shipment did not contain that "to be returned" item. What got me mad was a few days later, I received a friendly email (automated) from them that the package was to be destroyed when I made a request 30 days earlier for the return of that item.

I will never forget how they charged $5 to my account, so it became frozen until I paid for that "extra" (lack of) service.

Unfortunately, I still had a few items to consolidate to be mailed out to me, which meant I needed to clear up that negative balance before they would do anything. Otherwise, all items will be "destroyed".

The challenge in trying to clear that -$5 was that you could not pay by PayPal or a regular card. Their system required your credit card to be authorized. They do this in the dumbest way possible. They charge your credit card for a couple of dollars, and you have to confirm in their system how much they charged you. And you had to do this twice each time.

Well, my credit card shows the amount in Canadian dollars. Even using currency exchange rate, etc, would not have allowed me to type in their "expected" random dollar amounts in an exact amount. They did not forewarn about that. I kept trying like 4 times. This means they just randomly deducted 8 x a couple of bucks from my account, and the -$5 amount still would not clear. And when it's not clear, you can't pay for your shipment using PayPal or a regular credit card.

For whatever the f--ing reason, they needed to verify your card. Such scammers! And don't even try to make a long-distance call to them if you're outside the USA. They put you on hold and pretend they understand your problem, or perhaps they cannot really understand how to do their jobs properly.

Worse off, they first encouraged customers to write a review, and Global Shopaholics will give your account a $5 credit. Regardless of what incentive, I wrote my first review because of that one staff who was extremely helpful. Anyway, the promise of that credit would have easily balanced out the -$5 amount that was forcibly charged to me (for that one and only time I made a return request, only to be lost to nowhere, finding the rest of the team clueless as to what I am requesting of them to do; and get this friendly, automated email informing me they are going to destroy that product; never mentioned it was in the queue and past the date of the return).

And when I asked them about those 8 random charges, they never apologized for it. Never got the money back.

No service. Ghosting on customers. Losing customer's products. Charging amounts for services not delivered. Pretty much sums up the rest of the scums and the workings of the company.

Stay away!

My package was delivered to them on 21st September. They just simply send an email that it delivered to wrong address!
I pay for premium account but it seem to do nothing with this issue.
This is not first time that they lost my package. I have been using them since I have regular free account. I lost 3 packages with them. Then I decided to pay for premium account because I have 2 packages lost at the same time and I hope that "DEDICATED ACCOUNT MANAGER" for premium account would find it for me. And yes they found my packages those two that just lost(but not 3 that I me tion earlier)!

However, it is happening again. They just lost another of my packages. I don't know how but if you count how frequently of my packages lost and average out. IT IS HAPPEN EVERY TWO MONTHS! I have to pray to god of every single package that I send it to them!

DO NOT PAY FOR PREMIUM ACCOUNT! Do you know why…because they still lost your package and you still keep talking to Rep. Online the same SH…T!

My package tracking is *********************
My account is ******* (just in case you guys think I am not a real person like your rep. Help center and Max Willson that keep sending me that it never been found and does nothing)

My package tracking is ********************* - USPS.
It was delivered on Friday. And now Wed, the item still not in my storage.

FYI: My package value is not that high.

I'll update my post the result of lost package
Please stay tuned, especially whoever thinking about open account with them.

Update No. 1: there are two more packages missing! OMG! These two were arrived on Monday. The tracking are *********************, ********************* - USPS. What they do is just create a ticket for you again for these two. Packages.

Update No. 2
They lost 3 of my packages in 2 office days.
Here is the tracking:
*********************
*********************
*********************
One already close the case said "we could not find it please contact claim with the shipper"
Another two still in the air!

I cannot claim with the shipper because the tracking said it has been delivered.

Update No. 3 Today is fifth day after packages lost!
They found my packages all of them and upload to my storage.
I am surprise how they can manage to find them!
Problem solve! So, I am giving them 5 stars.

Thank you for your work hard to find it.
(recommend to pay for premium account!)

When my friends began having issues with Global Shopaholics recently, I couldn't believe it. They complained of packages waiting for consolidation for weeks, items left out of packages, and reappearing in storage. A friend even received a package that wasn't hers in a consolidated shipment. I had such a positive experience that I thought of their situations as one-offs. Most companies aren't perfect. They're bound to make mistakes every once in a while. But then I, too, ran into trouble. The treatment I received from Global Shopaholics was unreal.

I consolidated a package almost a month ago, and it took much longer than the 24 to 48-hour timeline listed on their website. I understand that things might be slower, but I waited weeks without the package being ready to ship. I spoke to many customer service reps via the live chat on their website and repeatedly told the same information. Soon. Kindly have patience. Soon.

Finally, when my package was ready to ship, I was surprised to see an item suddenly back in my storage. All of my packages had arrived, which is why I consolidated all of them into the shipment. I double-checked my records (if you're working with them, I recommend taking screenshots and keeping your own records, not that it helps much in the end, but it does create peace of mind that you're correct when they try to gaslight you). Sure enough, this item was included in my consolidation.

The picture showed the package was opened, so it was obviously being consolidated and got left out. They don't open packages when they're in your storage. This step is completed during consolidation. I contacted them via live chat and via email. I thought surely this was a simple error that could be fixed quickly. I could not have been more wrong.

I was told that it could not be consolidated with my other package and that I would have to pay the shipping on that one item. It could not be included in my already consolidated package because there was no way for them to do this in their system. This was not an error on my part but an error on their part, which was very confusing. It should have already been consolidated. I asked more questions and got no response. As I tried to get this item into my consolidated package, the chat started going longer and longer in between responses, and finally, they ended the chat.

I tried again the next day and spoke with Peter. Now, Peter had helped me earlier with an issue when a package that arrived did not appear in my storage for nearly a month. He was able to locate my package and add it into storage quickly. I was optimistic he would be able to help me out.

He said that the company couldn't make changes to shipments. I wasn't asking for a change. I asked for a package included in the original shipment to be included in the shipment. Again, something that should be pretty easy to handle.

I provided confirmation that this package had arrived via Amazon about 2 months earlier. I also had screenshotted all of my package IDs before consolidating. This was recommended to me after a friend had a similar issue. I provided them with the screenshot of the package in storage before I consolidated all my packages. He said this was information Global Shopaholics already had but thanked me for providing it.

This is currently being investigated. I'm not sure how else I can prove that this item was, in fact, in the original shipment. The item has now been taken out of its package, so the tracking number is no longer associated with it and was given a new Package ID when it was put back into my storage. All in all, I fully expect them to come back and tell me this package just arrived, and they cannot consolidate it. They don't seem to care much for their customers, and they are not helpful when things go wrong.

Yesterday, I was told that I would receive an email informing me what Tech finds out about this package. If Tech doesn't realize this is an issue on their end, I might have to sacrifice that package and ship the rest.

My experience with Global Shopaholics shows they do not care about their customers. When discussing this with my friends, they all said they, too, felt like they were getting blamed for something that wasn't their fault. Global Shopaholics continually act like I am asking for something ridiculous and unattainable and continually blaming me. All I am requesting is that all of my packages that were consolidated together ship together. Global Shopaholics need to take responsibility for their error and fix it.

I will no longer be using Global Shopaholics after this package ships. Despite all of these positive reviews, I highly encourage you to do the same. I thought this wouldn't happen to me, but here we are.

UPDATE: I was not shipping via Aramex. I was not shipping to India despite what Global Shopaholics has replied. The same reply was sent to my email. I responded, and they never did.

The item I was trying to ship was spray. It was a spray that I was attempting to ship, but sprays (at the time, I haven't checked since) were not listed in the items that could not be shipped on the Global Shopaholics site. At the time of posting this review initially, Global Shopaholics never told me the reason the items were removed from my consolidated package.

When I asked Global Shopaholics why it was not included in my package, they told me it was because I did not consolidate them into the shipment. That wasn't the case. I had consolidated them into my shipment, but they were suddenly returned to my storage. It took days of messaging and waiting hours on end before they simply told me they couldn't ship sprays. If they had initially told the truth about why this item had been removed from my shipment it would have saved hours of my time and a lot of frustration on my part. But they didn't tell me why the package was removed until they pretended to look into the issue for a week.

Once my package arrived, an item was missing from the package. I contacted Global Shopaholics and kept being told they needed 48 hours to look into it. I would contact them in 48 hours, and they would ask for all of the same information again and would tell me they needed 48 hours. They kept saying they needed to review the footage from the warehouse. This went on for a few weeks before I finally gave up.

A month later, Global Shopaholics contacted me to ask if my issue had been resolved. It hadn't, and I was told I could chat for 10 minutes with them to help me resolve my issue. After chatting for hours, they determined that they didn't lose the item (they said they didn't have any warehouse footage from the day my package was consolidated), but the shipping company lost it at some point during transit. They filed a claim with the shippers and told me I would be contacted in a month.

Just save yourself the headache.

They are spending all their efforts and power to waste the customer time/days, it is none of value at all to them,
Their action too slow to solve an easy issues whatever how clear is it, even to instruct them a solutions they do not gonna do it (notice the solutions not to lost their time or money but they still on their believes to late much more days as they can),

One of the scenarios,
I requested one item to be shipped standalone cause i want it urgent ( i decide to pay more by DHL express service via them), they let me wait three working days to prepare the shipment, i had paid on time to be release same day but no way, they shipped it by dhl after one day more, then due to something unknown to me the item returned back to their warehouse on 02 of October morning time but till now they don't want to take an shipping action again, i informed them to ship it by any kind of courier but no thing, it is out of their believing work to delay the items as they can do it.
(updated, they had reload it to my account as a normal received item on 12 of October evening time and i did the same procedures for preparing and shipping in express process fee and priory fed-ex express maybe it will go out of their store today 15 of October, the other thing that unbelievable the shipment first time on their system was 16x13x5 inchs5.7LB, but the same item they consolidated it to be 13x11x4 inches 5.4LB, i dont what it should be considered but i will leave it to you),

Second case scenario
One order has about 26 items, one item they missed from their store, i had requested to prepare this order since 30 of September of course till now they did not do cause there one item they missed, three days now i am asking them to ship the order and this missed item keep it later if found or not, they do not want prepare my order till now,
It is their fault and i asked to prepare the order without it but still insist to waste my times/days.

Third issue,
I will not show it here as it is solved lately ( it was a big concern).

Far of the missed items from their store ( another item i talk about reached from amazon but they said someone else who sign it they dont know him "my address is same as they instructed but they say this name we dont have it at warehouse and i lost this contents")

The list of services and pricing is good but, the worst customer service ever i deal with at life. They are not spending any efforts even to check your case. Just wait sir, OK sir, they are working on it sir, but days is wasted as well.

This used to be a great company, but the original crew is gone and all that's left are a bunch of incompetent chat bots, shipping that doesn't communicate with storage, and it takes at least a week to get a response. After weeks of delays, lost storage items, a half dozen cancellations, gouging shipping costs, more lost items, and promises to hold what was left until after the 30-day initial pandemic period when all shipping and deliveries were halted here in Costa Rica, GlobalShopaholics literally stole more than $650 worth of property and tried to tell me it had been destroyed because I took too long to process delivery.

I've been a customer for years and spent $thousands to have large and small packages delivered to Costa Rica. At first, the crew was amazing, but it was a new company and they were trying to impress. They did. Never had a problem. Ordered whatever I wanted, whenever I wanted, then consolidate the items in storage, paid reasonable prices for shipping and handling, and got my things right away. This went on for a few years, then everything turned for the worst.

Last November (2019), I got in early for Christmas sales, ordered everything from collectors items to knickknack gifts for friends, and then had them shipped to GS to be consolidated and shipped. The quote for shipping was $470. When I went to pay, the shipping had been canceled and my items were no longer in my storage or shopping cart. Usually, when shipping is cancelled, they go right back into storage, but my things were literally gone. GS CS said that they were in the middle of a move to another address and that my things would probably appear in a few days. Every week I checked back and got no answer. A few weeks later, they found my items, put them back into storage, and the items showed up on my inventory page in mid December. No notice from CS, no auto message letting me know they had been found, nothing. Unfortunately, it was too late to ship the items to CR because I was already overseas traveling to see family for the holidays. When I returned in January, I checked my account, discovered that the items had been returned to storage, and again consolidated my things for shipping. However, even after the holidays with reduced shipping rates, GS wanted to charge me $12,000 for a shipment that before Christmas amounted to $470. It was the exact same shipment. Seriously?
We haggled back and forth. They told me to cancel the shipment and they would repack my items to cost less. You think? Weeks passed. It was mid February and they were still haggling about the price. I got it down to $1,400 and realized it just wasn't worth it to send the items to Costa Rica. I could ship everything to my home in Las Vegas and mule it all over via airplane myself. Had I known GS was going through so much turmoil, I would have gotten free holiday shipping within the US from the merchants and been done with it.
I had to cancel the shipment and again consolidate it for shipping within the U.S. Then, everything went missing. I was livid. I contacted CS, and a week later they finally reloaded my things into the storage cart. After a dozen chats and emails, I was able to process shipping from their warehouse in Deleware to Las Vegas. The bill came to $670 - literally, the cost of the items I had purchased. Then came the pandemic.

I wrote directly to GS right away. No answer. Then, I received an email. "You must pay a late fee for storage or else your items will no longer be available." I wrote again and got an answer. I explained to them that I had just lost my job due to the pandemic, was looking for remote work, and any money I did have I needed to save. Steve wrote back and said, no problem. We'll give you another 30 days. I paid the late fee of $30 and 20 days later returned to my account to pay the $670 in shipping. Except, the packages I had consolidated for shipping were missing, again.

Back and forth we went, emails over days, weeks, and more than a month. They explained that they had lost my items, but no worries, they would find them. They just needed the shipping ID. There was no shipping ID because the items were no longer in shipping or storage. Okay, they said. They'll locate the items soon enough. More weeks passed. I wrote to them every few days, visited the chat, and rarely would I get a response. A month passed, and they told me my items had been destroyed because I had taken too long to ship them. It was their policy.

How convenient! Lose the items, delay the process by not answering emails and chats, promise it will be taken care of, shipping doesn't communicate with storage and storage doesn't communicate with shipping, and even if you get it in writing that they'll hold your things until after the initial 30-day period from the onset of the pandemic, they lose your stuff, blame it on you, and then "destroy" them.

I still have all the emails, including the one that promised they would wait until after the pandemic, but the shipping guy says that the letter came from the storage guy, and he made a mistake by not following protocol.

I was able to salvage a few things, like a picture and some bedsheets, but all the Christmas gifts and trinkets were gone. The rest was pretty valuable and likely distributed among staff during the holidays.

These are the most dishonest and incompetent people ever, and you shouldn't trust your items with them. They're thieves, liars, and scoundrels.

Is very great service, special thanks to Ameer Hamza, he is very helpful and knowledgeable person.

Global Shopaholics is a business that provide mail forwarding services. They provide you virtual address in their business warehouse and then you can purchase from online sellers and use the address that Global Shopaholics provides as shipping address for delivery. The nature of the service that Global Shopaholics provide is mail storage and mail packages forward.
Before I started to use Global Shopaholics service then I read carefully the terms / agreement service that Global Shopaholics advertise online on their web site for any client that want to use their services.

I will copy here the agreement / terms that Global Shopaholics advertise:

******************************************************
Shipping and Export:
Global Shopaholics ships only by the shipping methods offered in the shipping calculator shown on Global Shopaholics. Global Shopaholics is not responsible for the actual shipping service that is chosen by you. All terms and conditions of the selected shipping service (Aramex, DHL, FedEx, UPS, USPS etc.) apply to you. You are responsible for assuring that the shipping of your package is not restricted by its contents, size or volume. If your shipment is confiscated by customs due to contents, we are not responsible. You authorize Global Shopaholics to open packages if there is a suspicion about content of the package (illegal goods) or any practical reason. Any problem with received package must be reported within 10 days of delivery. Airmail Economy does not provide proof of mailing, insurance or tracking features.
As stated under Tranactions, We do not conduct any type of transactions with the following countries: Cuba, Iran, Myanmar, North Korea, Sudan and Syria or any destination for which United States requires an export license without first obtaining such license(s). Diversion of these commodities contrary to the United States law is prohibited. Any and all export license requirements are the sole responsibility of the individual and/or entity in contractual agreement with Global Shopaholics.
******************************************************

So as you can read carefully section "Shipping and Export" that reside on Global Shopaholics terms and condition then you understand that Global Shopaholics does not restrict the mail forwarding to domestic destination and thus Global Shopaholics doesn't restrict the packages forwarding to US domestic address.

On date: 16 October, 2018
I created inside Global Shopaholics web site 3 requests for mail forwarding.

So I can summarize that Global Shopaholics hold in their own warehouse total 8 packages that belong to me.

On October 18th I spoke over the phone with the owner of Global Shopaholics. A person that introduce his self as Adam.
I asked from him to release my packages and to send them out to the address I provided when I created the mail forwarding requests.
Adam stated over the phone that is not willing to send out the packages to me because their policy is not to send packages to domestic destination and they only send packages to international address. I stated over the phone to Adam that this information doesn't show in the terms that Global Shopaholics advertise online. Also, while I spoke with Adam I told him that I will arrive physically to the warehouse of Global Shopaholics and Global Shopaholics will be able to identify me, per say, that will see my NJ ID Card and also I will show them my credit card and they can compare with the statements that reside inside each package that they received behalf me. Adam stated over the phone that they will not release my packages even if I will come physically to their warehouse and identify my self.

The behavior of Global Shopaholics looks like illegal. I as the customer want my packages that they hold and they received behalf me and Global Shopaholics doesnt want to release my packages.

It's important to underline that Global Shopaholics didn't ask any money. It looks like that stole the goods that where inside the packages and now when I am asking to forward my packages to my mailing address then they are not willing to do so.

Again, it's mandatory to explain that Global Shopaholics does show in their shipping calculator that they ship to NJ. Before I started to use Global Shopaholics service I was double checking the Global Shopaholics shipping calculator and was confirming that Global Shopaholics does ship domestic according to the shipping calculator that exist inside Global Shopaholics web site.

Right now the situation is that Global Shopaholics is holding 8 packages that contain value of around 1000 USD and Global Shopaholics doesn't want to release those packages.

I have evidence for all the packages that Global Shopaholics received behalf me.
I have evidence for all forward shipping requests that I created inside Global Shopaholics web site.

I am quite surprise that dimensional weight is used instead of actual weight as the website did not mention on this. I have total 2 packages which shipped to their warehouse. According to their record, the 1st package received has a dimensional weight of 6.7lbs which is inaccurate as I have checked my package tracking info where the dimension of my package is only 9x9x5 inch which is equal to only 3lbs dimensional weight. I have then emailed to their customer service for clarification, they replied that dimensions shown on label or normally inaccurate as it is not based on what the label shows but what the shipping carrier themselves measure with their machine. I was not confident with their reply as the dimensional weight has a standard formula and every shipping carrier followed the same and even though each shipping carrier using different machine to measure, the measurement will most probably has a difference of ±0.5 inch.

After received 2 packages in their warehouse, I have requested them to consolidate and ship it. The overall charges as below:

Final Shipping Charges: $41.51
Processing Charge: $5.00
Bank Fee: $2.05
Total: $48.56

Based on the charges, I realised that they only showed the final shipping charges without billable weight. I have then checked back the shipping rate in the website, the billable weight should be around 4+lbs. I'm shocked when I received my package. The box of my received package was actually the box of my 1st package received in their warehouse. Why I'm so sure on this? This is because the box has a brand logo which is my 1st package product and the content is same with the picture they captured. I have then measured and found out the dimension was only 9x9x5 inch (please see attached photo) which is equal to only 3lbs dimensional weight. This proved that the dimensional weight in Global Shopaholics is higher (even though the formula for dimensional weight is the same throughout the world) and thus cost you higher shipping fee!

To summarise:

Pros:
1. Global Shopaholics will provide a picture of the package content once received in their warehouse
2. Customer service is fast and responsive

Cons:
1. Minimum $5 handling fee of package received even though you have less than 5 packages
2. They use dimensional weight instead of actual weight
3. The actual dimensional weight calculated by them is higher, thus cost higher shipping fee
4. The bank fee is imposed on customer
5. Only showed the final shipping charges without billable weight
6. Credit card need to verify, thus they will charge your credit card twice which range from $0.2-1 (not refundable)