Global Golf

Didn't ship when they said they would and promised on certain date but blame on everyone else! Sucks

If you don't read the return policy, like I didn't you won't know that you don't get refunds. You get credit. I am stuck with $300 credit from these guys. Bad business. Bad customer service. Stay away.

I work at a golf course and I was going to recommend a lot of people to go to global golf but the jerk behind the counter With such an ahole I will never recommend anyone to go there. Global golf hire somebody that has more customer service and not such a jerk that treats people like their idiots. The guy I am talking about is heavy set and has a beard. He needs to be fired.

His listing was very inaccurate. He said the rental on the farm was for 8 years and it was for 11. He said that he needed a $50k deposit and needed it in 24 hours. When the deal fell through, he held the deposit for at least 2 and one half weeks. So we got angry and he said be patient, Canada post is slow. They he said he wasnt required to return it quickly. What a criminal. And a liar.

For a 99$ item I got 37$ refund. On top of that they charged 7.99$ for shipping. Basically, they took all the discounts from the entire order (including non returned items) and subtracted that from the items price. They never sent me a refund confirmation with exact detail on how the refund is calculated. Until I sent an email this was all mystery - they told me to contact back in a week to get more details. What a $#*!ty customer service and shady business practice. I advised most of my network to avoid this website. Not returning here to purchase again!

Order was pretty slow arriving considering they're only 4 hours away but that's not the problem. I received a regular flex shaft when I ordered a stiff. Called in for a replacement and there's not a stiff available. The CSR didn't offer ANYTHING to make it right, just told me to return it and then they'd issue a refund. $5 per gallon gas and these guys want me to drive the club to a FedEx drop off (20 mins away) when the mistake was theirs. My mistake was trusting globalgolf.com but that will not happen again.

Fake discount codes sent out by them, a sustainability $1.99 charge at checkout? What are you doing for the planet exactly? "Recycling clubs"... Sell them at cost then. Just a crap company.

Received a set of used cobra trails. The review said they where very good condition. When I opened the box, there was no packing materials protecting clubs. My 4 hybrid along with some irons scratched? The clubs where banded and thrown in the box. Wow. Very disappointed. The 4 hybrid was the worse. The company allowed a full credit return, but I wanted just my 4 hybrid replaced. I have bought clubs from this company over the years and always felt they had good products and service. I have gone back and fourth with the customer rep. At the end I feel that this company should stand up to their name and do the right thing. Being in the retail space, this would not even be an option for me. I will not return as a customer in the future. Too many other options to choose from. They made me feel like I was the problem, etc. I admit I was not easy to work with probably because of their posture towards me and poor quality. The customer rep actually said that he was "very frustrated" with me because I was trying to get an equal or better credit back for their mistake. At the end of the day, when I look down on the club head to hit it bothers me and any other golfer that thought they where buying very good conditions golf clubs.

I bought a driver for my son for Christmas. Because of an injury, he was not able to use it until July. After 3 rounds of golf, the head snapped off. All I got was the following:
"Thank you for your message. Unfortunately, this order has past the return date. We apologize for this inconvenience."
Return of sports equipment should not be based on time rather usage. They obviously don't stand behind the products they sell.

I bought a driver from them for over 500 dollars. Played about 9 rounds with it and the face cracked. Sent it back to them and they said they would send me a replacement to the same specifications i had. I told them great since it was under warranty.
Waited never came to me after two weeks. The just refunded me my money for the driver and i still have to go get another driver. Won't buy anything through them again.

I placed and order for a set of Ping G 400 irons. The listing said that they were +. 75. I texted Global Golf and asked to confirm the length by letting me know the 6 iron length as 38.375
I took the clubs to be regripped and the clubs measured Standard length. I tried several times to contact Global Golf to ask if they sent the wrong clubs. There was no response. I will never buy anything from Global Golf again

Constant emails sent message after message 6 weeks and no tracking no order details
I am utterly disgusted with this company

A totally dishonest and misleading company with terrible customer service. They have monthly discounts that only apply to an old pair of golf socks as far as I can see because anything else is excluded. More asterisks and fine print in their underhanded business practices. Save yourself the grief and deal with Golf Avenue. Better trade in quotes and offers!

For one their database needs fixing so they don't send orders to addresses not even remotely close to the one entered. Secondly, TERRIBLE customer service, it was one of those things that while you're talking to the rep you know the problem is just going to be jacked up more. No apologies for screwing up the order either. Never order from this company, this is the first time I've written a review showing how dissatisfied.

I received a lob wedge TaylorMade big toe that was in such poor condition and I contact them and I wanted to send it back they sent me an email with the instructions on how to send it back then they recall the email at the time I was at FedEx with the email pulled up and was in the process of pulling up the FedEx shipping number and packing list when they recalled the email.
I called them three times and three times they hung up on me they will not take my call.
Don't trust them they will lie to you they do not take returns for there garbage that they send out.
Best regards, Mr Billy

I will never consider Global Golf. The newest commercial is an awful display of what our children do not need to see or hear. There is enough of the "F" word in our society already

I ordered something and when I didn't hear anything about the delivery I chased them about the delivery. They emailed to say they were following it up. 3 days later I get an email saying they've refunded my money but with no explanation. Worst customer service EVER!

If I could give zero stars I would.
When you trade in clubs, you have to call, and call to get paid. They claim 5-7 days, but I have traded clubs in, noticed them for sale on their website, called customer service, and was told I must wait 10 days?
Customer service is awful, and they always find some reason to de-value the trade in amount!

I bought a used Taylormade M6 driver in what appeared to be good condition fron Global Golf. After a few games the shaft snapped in half on the first tee at my local golf course. I contacted Global Golf who would not offer me any recompense as the shaft snapped in the centre and not on the ends. Thanks. Needless to say I won't be purchasing any more items from this mob.

They make it impossible to return an item that should be covered under warranty. I have a golf bag that would not stand on its own and when I try to return they make it impossible. After a few weeks of back and forth, they finally sent me a FedEx label so I can return to them to see if covered under warranty but FedEx wants me to pay for the box to return of $25.00 dollars. Stay away unless you want to jump through hoops.

After deciding to try their U Try program, I was informed that the driver I wanted to try was no longer available. ( why was I allowed to order it if it wasn't in their inventory?)
My card was charged $529.99 even though they never even sent the driver. After 3 days my card was still showing the charge so I called and was assured it would be taken care of within 24 hours. Another call was made when it still was showing the charge, this time, assured it would be manually over ridden by a manager. 2 days later, nothing changed and the customer service rep tried saying rest assured, your card hasn't had the funds withdrawn yet. After explaining that my debit card was $529.99 short he told me he would look into it and send me an email by end of day. No email and a call to my debit card company to hear that they have yet to receive a release from Global Golf has me writing this review.
This is around my 4th purchase from them and the first time there had been an issue. It will be my last purchase or should I say last non purchase.

I bought a set of clubs through globalgolf.ca on April 30th. When I purchased them it said I would have them by May 6th well its now May 12 and canada post still haven't picked up my clubs from the shipping facility. I called global golf today explaining my situation. The person I was speaking with hung up the phone on me. So I called back talked with someone different which they didn't know why my shipment wasn't picked up so they said they would send me a replacement set expresses post. Once I got the tracking number the sent them standard shipping again. So I called again and they said canada post already picked up my package but I call canada post and they never picked anything from them yet. Save your self the hassle and go get fitted at your local golf store or clubhouse. This is bull $#*! never again will I order anything from globalgolf

I made and order and traded in a club toward the order. I sent the trade into them along with the packing list with the trade in details. I wrote on the packing list to please reimburse my credit card through paypal. The trade in value was for $120.00 dollars. I receive an e-mail that says I have a gift card for $102.00. So I called to find out why my credit card wasn't reimbursed vs. a gift card. Very conveniently they now do not have a record of the credit card that I used so they can't reimburse the card. So I am stuck with the gift card. What a way to make you buy from them. Poor, poor customer service. Be very careful with this company.