• GlassesShop

GlassesShop

Overview

GlassesShop has a rating of 2.55 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GlassesShop most frequently mention customer service, full refund, and new pair problems. GlassesShop ranks 33rd among Eyeglasses sites.

  • Service
    114
  • Value
    114
  • Shipping
    117
  • Returns
    55
  • Quality
    112

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 33.3%
Positive
5
Neutral
0
Negative
10
89
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service, really nice glasses and they honored their satisfaction guarantee policy.

Critical highlights

No critical highlights yet

How would you rate GlassesShop?
Top Positive Review

“Fast glasses”

Candice R.
12/27/23

Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!

Top Critical Review

“Terrible glasses and even worse customer service”

Sarah C.
2/19/24

I purchased 4 pairs of the same frame that I liked. Within 9 months three out of four were broken after light use. All three simply had a hinge snap in half. After numerous emails and pushing back on their refusal to do anything, they finally agreed to send me one pair of frames. Within 10 days that pair has broken in the exact same way the others had. They are now refusing to replace these. Save your money and go to Zenni. Same price and the ones I've bought there have held up wonderfully.

Reviews (403)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90)
Thumbnail of user williamc297
1 review
1 helpful vote
February 12th, 2018

I bought these glasses a few weeks ago and I love them. They're very comfortable and I feel like they go with everything. I had to re-buy these sunnies (had the last pair for 6 months), because I cracked the first pair, but that was my own fault! Glad they're inexpensive.

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Value
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Thumbnail of user micheleh71
Taunya W. – GlassesShop Rep

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Thumbnail of user shanas108
1 review
0 helpful votes
June 29th, 2023
Verified purchase

I ordered two pairs of glasses from them after having had a disappointing order from EyeBuyDirect. I LOVE MY GLASSES! I have a VERY high Rx (extremely nearsighted), so I was afraid that my lenses would be extra thick (which is what happened with the other order from other company). I paid the extra for the high index lenses just as I did with EBD, and these glasses are SO not thick like others I have had. The order was easy, the receipt was quick, and I LOVE THEM BOTH! The only reason I did not give 5 stars is due to their return policy. I was not ecstatic about it, but I took a chance hoping I would not need to return...and I am glad I did!

Tip for consumers:
Glad I took a chance ordering from them!

Products used:
Two pairs of glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogerh297
1 review
0 helpful votes
May 5th, 2020

Definitely recommend! So close to the style and quality of my glasses got from my eye doctor, and less than half the price. Sturdy and stylish.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Roger,
Thank you for your support!
We will try to do better.

Thumbnail of user jillc51
1 review
0 helpful votes
January 22nd, 2017

I received these glasses, opened them, and I was so excited! I have been searching for the right pair of black glasses on many different sites for months now, and when I ran across these, I thought they would pretty much be cheap and low quality like the cosmetic frames people buy at accessory stores. I was wrong, these are very high quality, they are very sturdy and perfect for having prescription lenses added in! I'd recommend that anyone get them!

Service
Value
Shipping
Quality
Thumbnail of user jennye17
1 review
1 helpful vote
February 8th, 2018

I just received my sunglasses this previous week and they fit so nice! They are very cute and I've gotten numerous compliments already! The frames look exactly like I hoped they would! Can't wait to order prescription eyeglasses from this site next!

Thumbnail of user micheleh71
Taunya W. – GlassesShop Rep

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Thumbnail of user creolac1
1 review
0 helpful votes
April 24th, 2017

I didn't expect much out of these glasses because it's not as expensive as my Raybans. However, I wear them all the time. Highly recommend. Very lightweight.

Service
Value
Shipping
Quality
Thumbnail of user carlosg144
1 review
0 helpful votes
June 21st, 2018

Love it so much! Super pretty frames and very good quality and all for super cheap price, took a star off because the usps service is slow.

Thumbnail of user minhh13
2 reviews
0 helpful votes
January 24th, 2018

Pros
Cheap prices
Maybe good quality? Not sure, Still haven't received my glasses yet. It's going to be 2 months or more before I get it.
Local customer service is very good, but all communication otherwise is in China

Cons
Poor communication - customer support/warehouse is in China so the time zone so when we are sleeping, they are awake and etc.
Ridiculously long shipping time and waiting time - 19 days before the item was shipped after it passed quality control. Another 7-20 business days before I receive the glasses

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Service
Value
Shipping
Returns
Quality
Thumbnail of user bloors
1 review
1 helpful vote
September 18th, 2018

I love the fit, and love that they have nose pads. I ordered them in 1.74-index lenses, and they are so light I hardly know I have them on. I don't usually get this shape either, but it's nice for a change. At your prices, I can buy lots of glasses for less than the price of one pair at an optical shop. I'm awaiting another pair that I ordered. I like to have more than one.

Thumbnail of user dipplej
1 review
0 helpful votes
May 2nd, 2017

Honestly I love these glasses!
They do hug the side of your face a little, but the pro about that is they don't fall off your face when you bend down or lean forward.
Add a little something different to your look, and no one will ever have to know if they are fake.

Thumbnail of user lewisp28
1 review
0 helpful votes
July 9th, 2018

Awesome frame, it fits perfectly, don't slide off my face, and affordable price. Love the eyeglasses more than my $300 ones from the eye doctor.

Thumbnail of user julim3
1 review
0 helpful votes
March 24th, 2017

I've worn glasses most of my life, and I love these frames. I get compliments all the time, they are super comfortable, and really durable. I've purchased five pairs. Great deal, great look, and awesome frames.

Service
Value
Shipping
Quality
Thumbnail of user colbertc1
1 review
1 helpful vote
March 29th, 2018

This was the first time buying glasses on line and GlassesShop did not disappoint. My glasses fit perfectly and came on a timely fashion. Will definitely order another pair.

Thumbnail of user congrevew
1 review
1 helpful vote
February 27th, 2018

Love these frames, however, they are a bit heavy on my ears (in general) compared to my last pair. The fit is snug, which is great! Love the design. Very cute and classic.

Thumbnail of user micheleh71
Taunya W. – GlassesShop Rep

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Thumbnail of user yalet1
1 review
0 helpful votes
March 20th, 2018

I am satisfied with this frame! You get what you pay for, and so much more! The price was great, arrived in a timely manner, fit and looked perfect!

Thumbnail of user micheleh71
Taunya W. – GlassesShop Rep

Thank you for your review. We at Glassesshop.com are glad to hear you are happy with your glasses. Thank you again. Glassesshop.com

Thumbnail of user daisyb22
1 review
0 helpful votes
May 30th, 2018

I like these a lot. I'll be interested to see if they last awhile as I am hard on glasses and your frames seem to break more than most.

Thumbnail of user anjelical
1 review
0 helpful votes
July 6th, 2017

The prescription is perfect and I get so many compliments on them. Loved the photo feature online where you could try on different styles. Quick manufacturing and shipping. SO glad I chose GlassesShop over an expensive designer brand. Recommend to anyone!

Thumbnail of user lauran113
1 review
0 helpful votes
September 6th, 2018

The perfect thing is that they are affordable and much more durable than the really expensive glasses on most other site. Service is great up too and I didn't have to wait long for them to arrive!

Thumbnail of user pault363
1 review
0 helpful votes
June 21st, 2019

Very nice high quality glasses. I get so many compliments on them. I haven't a problem with them and they are just as good as any other ones you would pay 100 dollars for. I would definitely recommend these frames to a friend and I already have. This was my first time ordering from GlassesShop and it will not be the last! So pleased!

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Paul,
Thank you for your support!
We will try to do better.

Thumbnail of user marieg72
1 review
0 helpful votes
November 3rd, 2017

Bought the pair first and it is just as amazing! Prescription is right, price was good with discounts, fits well, not falling off face. Love these sunglasses!

Thumbnail of user nicolleg1
1 review
0 helpful votes
March 30th, 2017

Great sunglasses at a reasonable price. Fit my big head perfectly. Nicely packaged with a protective sleeve for the glasses when not being worn. I had the last pair for over two years before a blemish formed on the lens. Recommended.

Thumbnail of user nawabid
1 review
0 helpful votes
February 17th, 2017

These glasses came in a box inside of a very sophisticated looking case! I contacted the seller and asked if I can get prescription in these and for those who are wondering yes you can you have to contacted your eye doctor! They answers very quickly. I recommend this. It is an amazing item.

Thumbnail of user johng928
1 review
1 helpful vote
May 17th, 2018

I am hard on glasses so I wanted a back up pair so I thought I'd give glassesshop a try. I was impressed from beginning to end with the experience - communicative without being annoying about it. Delivery in a reasonable amount of time, packaged in a hard-sided glasses case.

Thumbnail of user ruskm
1 review
0 helpful votes
February 15th, 2019

Order the frame, named FZ1032. Love the style; more contemporary look plus the price cannot be beat. Love it.

Thumbnail of user ballantynen
1 review
0 helpful votes
July 21st, 2017

I love these glasses, black is great with Grey hair. I was happy they took so nice and the price was reasonable. I will definitely order more glasses from GlassesShop.com.

Service
Value
Shipping
Quality

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From the business

Buy prescription glasses online! GlassesShop offers various eyeglasses frames at big discount. High quality prescription eyeglasses sale for you. Free Shipping!

Company Representative

Thumbnail of user brigittew1
Glasses S.
Typically responds within 2 days

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