GlassesShop has a rating of 2.55 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GlassesShop most frequently mention customer service, full refund, and new pair problems. GlassesShop ranks 33rd among Eyeglasses sites.
This company responds to reviews on average within 2 days
No critical highlights yet
Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!
I purchased 4 pairs of the same frame that I liked. Within 9 months three out of four were broken after light use. All three simply had a hinge snap in half. After numerous emails and pushing back on their refusal to do anything, they finally agreed to send me one pair of frames. Within 10 days that pair has broken in the exact same way the others had. They are now refusing to replace these. Save your money and go to Zenni. Same price and the ones I've bought there have held up wonderfully.
I bought these glasses a few weeks ago and I love them. They're very comfortable and I feel like they go with everything. I had to re-buy these sunnies (had the last pair for 6 months), because I cracked the first pair, but that was my own fault! Glad they're inexpensive.
I ordered two pairs of glasses from them after having had a disappointing order from EyeBuyDirect. I LOVE MY GLASSES! I have a VERY high Rx (extremely nearsighted), so I was afraid that my lenses would be extra thick (which is what happened with the other order from other company). I paid the extra for the high index lenses just as I did with EBD, and these glasses are SO not thick like others I have had. The order was easy, the receipt was quick, and I LOVE THEM BOTH! The only reason I did not give 5 stars is due to their return policy. I was not ecstatic about it, but I took a chance hoping I would not need to return...and I am glad I did!
Tip for consumers:
Glad I took a chance ordering from them!
Products used:
Two pairs of glasses
Definitely recommend! So close to the style and quality of my glasses got from my eye doctor, and less than half the price. Sturdy and stylish.
Dear Roger,
Thank you for your support!
We will try to do better.
I received these glasses, opened them, and I was so excited! I have been searching for the right pair of black glasses on many different sites for months now, and when I ran across these, I thought they would pretty much be cheap and low quality like the cosmetic frames people buy at accessory stores. I was wrong, these are very high quality, they are very sturdy and perfect for having prescription lenses added in! I'd recommend that anyone get them!
I just received my sunglasses this previous week and they fit so nice! They are very cute and I've gotten numerous compliments already! The frames look exactly like I hoped they would! Can't wait to order prescription eyeglasses from this site next!
Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com
I didn't expect much out of these glasses because it's not as expensive as my Raybans. However, I wear them all the time. Highly recommend. Very lightweight.
Love it so much! Super pretty frames and very good quality and all for super cheap price, took a star off because the usps service is slow.
Pros
Cheap prices
Maybe good quality? Not sure, Still haven't received my glasses yet. It's going to be 2 months or more before I get it.
Local customer service is very good, but all communication otherwise is in China
Cons
Poor communication - customer support/warehouse is in China so the time zone so when we are sleeping, they are awake and etc.
Ridiculously long shipping time and waiting time - 19 days before the item was shipped after it passed quality control. Another 7-20 business days before I receive the glasses
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I love the fit, and love that they have nose pads. I ordered them in 1.74-index lenses, and they are so light I hardly know I have them on. I don't usually get this shape either, but it's nice for a change. At your prices, I can buy lots of glasses for less than the price of one pair at an optical shop. I'm awaiting another pair that I ordered. I like to have more than one.
Honestly I love these glasses!
They do hug the side of your face a little, but the pro about that is they don't fall off your face when you bend down or lean forward.
Add a little something different to your look, and no one will ever have to know if they are fake.
Awesome frame, it fits perfectly, don't slide off my face, and affordable price. Love the eyeglasses more than my $300 ones from the eye doctor.
I've worn glasses most of my life, and I love these frames. I get compliments all the time, they are super comfortable, and really durable. I've purchased five pairs. Great deal, great look, and awesome frames.
This was the first time buying glasses on line and GlassesShop did not disappoint. My glasses fit perfectly and came on a timely fashion. Will definitely order another pair.
Love these frames, however, they are a bit heavy on my ears (in general) compared to my last pair. The fit is snug, which is great! Love the design. Very cute and classic.
Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com
I am satisfied with this frame! You get what you pay for, and so much more! The price was great, arrived in a timely manner, fit and looked perfect!
Thank you for your review. We at Glassesshop.com are glad to hear you are happy with your glasses. Thank you again. Glassesshop.com
I like these a lot. I'll be interested to see if they last awhile as I am hard on glasses and your frames seem to break more than most.
The prescription is perfect and I get so many compliments on them. Loved the photo feature online where you could try on different styles. Quick manufacturing and shipping. SO glad I chose GlassesShop over an expensive designer brand. Recommend to anyone!
The perfect thing is that they are affordable and much more durable than the really expensive glasses on most other site. Service is great up too and I didn't have to wait long for them to arrive!
Very nice high quality glasses. I get so many compliments on them. I haven't a problem with them and they are just as good as any other ones you would pay 100 dollars for. I would definitely recommend these frames to a friend and I already have. This was my first time ordering from GlassesShop and it will not be the last! So pleased!
Dear Paul,
Thank you for your support!
We will try to do better.
Bought the pair first and it is just as amazing! Prescription is right, price was good with discounts, fits well, not falling off face. Love these sunglasses!
Great sunglasses at a reasonable price. Fit my big head perfectly. Nicely packaged with a protective sleeve for the glasses when not being worn. I had the last pair for over two years before a blemish formed on the lens. Recommended.
These glasses came in a box inside of a very sophisticated looking case! I contacted the seller and asked if I can get prescription in these and for those who are wondering yes you can you have to contacted your eye doctor! They answers very quickly. I recommend this. It is an amazing item.
I am hard on glasses so I wanted a back up pair so I thought I'd give glassesshop a try. I was impressed from beginning to end with the experience - communicative without being annoying about it. Delivery in a reasonable amount of time, packaged in a hard-sided glasses case.
Order the frame, named FZ1032. Love the style; more contemporary look plus the price cannot be beat. Love it.
I love these glasses, black is great with Grey hair. I was happy they took so nice and the price was reasonable. I will definitely order more glasses from GlassesShop.com.
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Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com