This has been the worst customer service interactions and shopping experience i have ever had in all my years buying online. My girlfriend and I ordered 4 shoes for gifts (2 her and 2 me) on the Giuseppe zanotti's, presumably, outlet store or whatever https://outseason.giuseppezanotti.com/os-us/. All these purchases were made in January 1-10,2020. We live in puerto rico and in the address part of the checkout Puerto rico was a available option to ship it with free "2-3 day air delivery"(and its still and option as of writing this review). All was fine, we got the email and everything and long an behold we got our first order we placed, but the size was too small so we had to call C. S. (*******688) to make a request for a exchange, and there is were the problem began. The representative that i got placed said that the order I received was not supposed to be delivered to Puerto rico, it wasn't supposed to be even a option in the shipping part of the checkout and it was there systems and warehouse fault he admitted that and told me 3 different times, non the less i got the order from UPS and the label said 2-3 day air in big bold text. In that instance i told him about the 3 order me and my girlfriend placed and he said that he will have to talk with relation in Italy, i think were there HQ is, so i said sure no problem go ahead and waited the following day. So i called and he told that they would give make a special return label just for me and they would just refund me the money and the other 3 order we placed were going to be canceled and refunded but I didn't want that i wanted a exchange and the other 3 orders because those were all going to be gifts, so i gave them a easy solution to this problem that wasn't even my fault. We have a Giuseppe Zanotti store here in Puerto Rico, it's literally 15 minutes away from my house, like these was a special situation, ask if they have all the shoes in the size I ordered and tell them the situation and what happened and to let me exchange that shoe that didn't fit to the correct size and the other 3 orders to let me pick them up. Im not asking to ship the shoes to the store for a store pick-up im was asking if the shoes I ordered were there and available in the store for me to get it, I didn't care if there just one shoe I ordered i just wanted them. The REP. Told me that he would pass the message to relation to see and to call Monday because in Italy the HQ already closed and they were gone for the weekend. I called Tuesday January 21,2020 because Monday was a national holiday and they were closed but heres the funny part, another one of the orders i placed came to my door via DHL on Monday and that order was previously placed on hold and was let go to be delivered, so up to now i have 2 orders from 4 that I ordered that Shouldn't have been "sent" and also the shoe came from Bologna, Italy (there Italian warehouse presumably). So i called and a diferente REP. Answer which was the alleged "supervisor", i told them what was the update of the last time i called and relations informed them that they would not accept the return/exchange in the store and that they were going to create a label for me to send the shoes i got first because of "store policy" knowing well that isn't a normal order, this is a special case and those should be more flexible with the options that they give because it was they're system and warehouse fault but they didn't give a flying F#%k and said no they where just going to return it and that was it. The supervisor had the great idea that i would just send the shoes back and buy then at the store in PR, I don't know if she is blind or just playing dumb she can see how much i got those shoes for and she knows that in the store they will not give it to me at that price. After going back and forth for literally 20 minutes with that woman I finally gave up and said just cancel what you can cancel and send me the return label when it's finished and tell relation that at least for all this F@#%i$g headache and waste of time that shouldn't have happened and shouldn't have gone through for something that wasn't my fault at all and the first REP. Assured me 3 times that it was they're fault, at least give me a promo code for the same amount I used for all the orders, that was a big sustancial discount, so that i can send it to one of my family members in the US mainland and they can send it to me. Not even that, they just offered me a 10% discount for the "trouble this has caused" and the REP. Appeared to not want to create that message/request for me probably because she was mad because i was fed up with them and that is the most despicable thing a company can do, that is a insult it basically saying "hey we know it's our fault and we screwed up we aren't going to do nothing to make up for the trouble you have gone through for our mistake". I just want whats fare thats all, i used a 30% discount code witch was "out30". So 2 days roll by (January, 23) and i called and was greeted by a super arrogant "CAGNA" (google translate it) REP. To see what has been the update and this lady tells me in a sarcastic voice "sir. Are you aware that we don't ship to PR?" Like hello? If you would have just read that damn note on case attached with the damn orders you could see the root of this problem but anyways i told her if there is any update of the 30% discount I requested, she said o we don't have any coupon codes at the moment, like what? I wasn't asking for a discount code right now, i was asking for the messages from one of the higher up to see if they would at-least were going to do that but looks like the last REP. Didn't create the message or this cagna Didn't understand what i was saying so i told her to send them a message again and she replied in a very sarcastic and a way of brushing it off "yeah, yeah i will send it yeah mhm" she is the most arrogant cagna i have talked to in all my years buying online that little cagna should be fired and put in her place as of for all employees who work there and all the other reviews tell the same thing that they are all arrogant and rude. So i call 2 days later and a different REP. Answered and i told her what was the update with the 30% discount and she tells me o "we just sent the email out sir" i asked her "if it was the 30% one?" and she tell me "yes it is apparently" so i hung up and when I opened the email guess what was in it? Sure as hell wasn't the 30% discount i used, nope, it was the damn 10% discount they "can give", at this point i was sick and tired of them so I didn't call back. I sent the shoes that i was exchanging at first back to them for a refund and went ahead and repurchase the same shoe (of course this time the right size) with 10% discount substantially higher to my uncle in the US for him to send it to me. Why did I ordered it you may ask? Because this was a gift and the person already saw it and loved it so i wasn't going to get them something else because of the companies fault and lack of will to resolve the problem. This company is the most irresponsible, horrible, rude and disrespectful i have ever encountered i will never ever buy from any of there products from any store that sells them and i am correctly telling all my friends, colleagues and family member that have purchased and have the ability to purchase these products to not buy from this brand ever and sharing my story with them because this situation could have been resolved so easily and everybody would have won, but no the CO's or who ever looked over this case didn't give a damn about there customers.

P. S: as of posting this review, the option for PUERTO RICO is still available for shipping with no additional shipping cost with "2 day express delivery" and the tax of course.

Giuseppe zanotti is my favorite shoe designer
But, I was so disappointed this time.
I have gotton four shoes from
"Giuseppe zanottidesign.com"
Less than a month ago.
After I got the shoes from I returned it next day because their policy don't exchange, they just said order it again when I call the customer service.
So I ordered another shoes on same day I got their shoes.
After they got my return item I did not get any e-mail.
8days later I got e-mail. They sent back the shoes I returned. And the reason is one of the followings.
I had no idea what was the reason.
I was shocked. Immediately, I called the customer service.
Asked why my return was refused.

Representative told me it was worn.
I could not believe what he said
Because I did not even tried them all.
And I sent them back right next day after I got the package.
I was so mortified at being mistreated.
I ordered 3 more shoes from "GiuseppeZanottiDesign.com"
How come this happened to me?
What happened made me not
Interested in Giuseppe zanotti shoes.

I will never go on nor buy again
At " GiuseppeZanotti Design.com "

Shame on them!