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Gilt City has a rating of 2.71 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gilt City most frequently mention customer service problems. Gilt City ranks 7th among Flash Sales sites.
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Just received an E-mail that Gilt was going to refund my money: I had actually found the certificates and was able to use them. It was in the eleventh hour, and a last minute effort on my part. I E-mailed back and told them not to do the refund - I know Crazy! Anyway being honest sometimes requires sacrifice: I promised to leave a follow up Positive Review. This is it "Good Work Gilt and Thank You for Trying"!
They have the worst customer service. Groupon is MUCH better. I bought a voucher for a salon that closed and did not open. It took over a week to get a refund. The worst was when I bought a voucher for a restaurant that did not open for dining. I paid $75 for two people. I can't use it because the restaurant is not open. The restaurant will only allow me to take out $75 worth of food, but not the promotion I paid for. It is useless to me. They won't give me a refund. I have disputed it on my credit card. Hopefully, it will work out.
Just received an E-mail that Gilt was going to refund my money: I had actually found the certificates and was able to use them. It was in the eleventh hour, and a last minute effort on my part.
I E-mailed back and told them not to do the refund - I know Crazy! Anyway being honest sometimes requires sacrifice: I promised to leave a follow up Positive Review.
This is it "Good Work Gilt and Thank You for Trying"!
Have purchased a considerable number of Gilt City Vouchers: They just changed hands Do not use them! I have two older vouchers that are now expired do to their lack of customer service. When they changed hands, everyone was told to print out vouchers, as it may be awhile before they were available. I did all of mine, but misplaced 2 of them: I tried 5 times, asking them politely to recover my vouchers to no avail They did not even answer my last two E-Mails! They "S*ck"!
I buy from Gilt since 2012, I remember in the past Gilt offered larger discounts, now most of the items are more expensive...
I just purchased something from giltcity. The voucher cost me $88 for $220 on another website. I think that is a steal. There is absolutely NO REFUNDS, so make sure you really really want it. It is like livingsocial/groupon, but a lot less overwhelming. It is also a discount towards LUXURIOUS items/experiences. Also, read the fine print (shipping prices vary) and go to the purchasing website and check shipping. It can be as low as $5 or more. Be wary. My purchase will be coming in soon. I will update.
You can get $25 off your first giltcity order with this referral link: www.giltcity.com/invite/*******aa4ap7d6mp7
It's an off shoot of Gilt.com. It is more geared towards experiences, like Groupon, but trying to appeal to a more "refined" clientele. I have liked some of the things I have bought, but there is a strict NO REFUND policy. That kind of stinks!
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Hi Rick,
Thank you for taking the time to share your feedback with us! I will certainly ensure this is passed on to the relevant team for further review.
Have a lovely evening.
Warm regards,
Maureen #giltservice