Gilt City has a rating of 2.71 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gilt City most frequently mention customer service problems. Gilt City ranks 7th among Flash Sales sites.
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Just received an E-mail that Gilt was going to refund my money: I had actually found the certificates and was able to use them. It was in the eleventh hour, and a last minute effort on my part. I E-mailed back and told them not to do the refund - I know Crazy! Anyway being honest sometimes requires sacrifice: I promised to leave a follow up Positive Review. This is it "Good Work Gilt and Thank You for Trying"!
They have the worst customer service. Groupon is MUCH better. I bought a voucher for a salon that closed and did not open. It took over a week to get a refund. The worst was when I bought a voucher for a restaurant that did not open for dining. I paid $75 for two people. I can't use it because the restaurant is not open. The restaurant will only allow me to take out $75 worth of food, but not the promotion I paid for. It is useless to me. They won't give me a refund. I have disputed it on my credit card. Hopefully, it will work out.
They have the worst customer service. Groupon is MUCH better. I bought a voucher for a salon that closed and did not open. It took over a week to get a refund. The worst was when I bought a voucher for a restaurant that did not open for dining. I paid $75 for two people. I can't use it because the restaurant is not open. The restaurant will only allow me to take out $75 worth of food, but not the promotion I paid for. It is useless to me. They won't give me a refund. I have disputed it on my credit card. Hopefully, it will work out.
They sold us a garbage coffee table which gouged our wood floors. One which you had to put together yourself with glue. They said they would not take it back without us disassembling it and finding a box big enough to take it back. ARE THEY ON DRUGS?
I can see why their ratings all over the internet are less than one star. And the company has been sold twice each time for half of what they were bought for before.
The business is under stress. Their customer service are trying to drag replies as long as possible so that they can file for bankruptcy in time (and keep your money). If you have outstanding refund/balance with them, request them back right away and in circumstances, involve legal as soon as possible.
Gilt City is a scam. You purchased a voucher there and only two things might happen: 1. The website is down and you cannot see your voucher. But they won't refund you because of the 'user agreement'
2. The vendor was not aware of the voucher.
Either case, don't count on the customer services because their average turn-around is > 1 month --> at least by then your voucher, if valid at all, would have already expired :)
I bought a voucher for Sabon nyc from gilt city, for a 100$ voucher for 50$. Sabon has free shipping on 69$. After adding 104$ worth of stuff, the 100$ "voucher" applied as a coupon code, taking 100$ off, but free shipping did not apply. Contacted sabon, they explained the same thing. Do you know the cost of shipping at sabon? It is 19.99$ So i basically paid 50$+23.99$ totally 73.99$. Needless to say I will not be shopping at gilt city or sabon again.
Tip for consumers:
Save your money
Make sure you read all the fine print as they won't allow you to return any deal which you accidentally purchased not seeing that the deal was for NEW customers only. Even though they admit to being able to refund such purchases in certain circumstances they made it clear that they would NOT refund my purchase, even though I made it clear to them that I couldn't use the Voucher and hence the deal as I was NOT a new customer.
Tip for consumers:
Don't use this site or if you do then it's at your own risk and don't expect any Customer Service Support as they will keep your money and tell you to deal with the vendor instead of them on attempting to salvage the purchased amount. (Even though it's a law in California that you can't be denied the value of the purchase, etc...)
I received an email with an offer 25 off if you referring a friend. I did my friend bought at gilt I received an email with the 25 off but when I try to use it it was not valid. I contact Gilt customer service if they can call it that, they answer was that sorry this email was send by mistake. Never happen to me with groupon so far good experience with them.
Hi Luis,
I am terribly sorry for any upset caused.
I would be happy to look into this further for you. Please forward your email address to service@gilt.com Place ATT Maureen in the subject.
I will do my very best to resolve this for you:)
Warm regards,
Maureen
Gilt Customer Service
After writing my initial review of Gilt and their customer service on 9/12/2015, I received a message from Gilt CS rep Laura, on 9/13/2015, apologizing for the experience, and would like to look further into the issue and provide a satisfactory resolution. I have since then replied two times to Laura at Gilt, but have not heard back from Laura or Gilt as of today 9/17/2015, nor any action has been taken to remedy the issue. Once again, Gilt has exemplified their poor customer service.
The customer representative said he will refund through credit card -- did not happen. I purchased a voucher for Puritans.com, which then in the next hour realized cannot be applied to all Puritan's products and called customer service the very next availability. The representative said he will refund through credit card, which I made sure by asking. He did not do that, and I did not get a notice about this, until I noticed it in my bank statement and callled. He then said it was "policy" that it cannot be refunded. Why can't you said that from the beginning? Also, "policy" is an excuse for not caring for the issue you have.
Hi Shang,
I am very sorry for any confusion or upset caused.
I would be happy to look into this matter for you.
Please forward your order number to service@gilt.com ATT: Maureen
I will be sure to have this investigated for oyu.
Warm regards,
Maureen
#giltservice
I personally have not purchased from gilt itself but had the unpleasant experience of dealing with their sister company, saks OFF5th, I stay away from anything saks now!
Hi there,
I am very sorry to hear that.
All of us here at Gilt would love the opportunity to show what a great experience shopping on Gilt can be:)
If you change your mind or need any assistance please do send us an email to service@gilt.com
Happy Holidays:)
Warm regards,
Maureen
#giltservice
My friend send me a $20 credit for gilt.com I purchased my order they charge me the $20 instead call to cancel to customer service they told me they could do anything really smh bad service first n last time I order something from them
Such a bad experience with a gilt city deal I purchased. Would not refund! Terrible customer service. Groupon and LivingSocial are much better!
This place has horrible customer service when it comes to returns they will simply ignore you and if you try to remove yourself from their email list they will ignore your request again and continue to spam your email constantly even if you ask to never be sent another email.
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Hi Arthur,
I am sorry that we are unable to do as you request in this case. Again, I am very sorry for any upset in this matter, I assure you that you are a valued member and we do try our best to make exceptions however some rules can not be broken:(
Should you require any further assistance in the future please do let us know.
Warm regards,
Maureen
#giltservice