Gilt

I received damaged stud earrings from Gilt, via Eye Candy LA. This was due to Eye Candy improperly packaging them for shipment. If they had only boxed them!? Gilt handled my issue immediately sending a free return shipping label. They have great customer service

I must say that I am extremely impressed with the customer service provided by Gilt. I ordered several things from your company and two of the arrived damage. Your customer service department via Chat, immediately made the adjustments and put me at the top of the waitlist for the item in the future. It took all of 5 minutes of my time... What an awesome way to ensure that you keep customers coming back. I am hooked on Gilt!

They accidently sent me two of the same item and charged me twice for it. I called angry and ready to argue my tail off, but they were actually really apologetic and understanding! I said, "and I don't think I should have to pay the return shipping either" and the representative said "of course ma'am, I'll take care of that for you"! I wish more company's had customer service like this!

I received my Order #******* today and my new Kate Spade Sonia Purple Beau bag is absolutely stunning, but it has tons of scratches on it! :( I immediately contacted the Online Chat Customer Service and Jessica replied. She was so helpful and helped me to immediately purchase a new one. She also gave me directions to print the return shipping label to return the scratched handbag. She was so helpful and very pleasant.

I started shopping from gilt in 2014. I found a lot of things I loved and ever had a problem with anything I ordered.
I bought everything from professional blow dryers to great clothes. I do spend more Money when I shop on line and find myself doing impulse buying so I try to love what I do purchase.

Had a few orders now all arrived on time and as discribed, excellent service and price, very satisfied with the products.

I've been shopping at Gilt for several years now. Delivery is fast, as indicated on the website. The quality is at a good level. My order came only once with a delay. I love the products in this store and the customer service, so I'm always with them.

Jude was so helpful when I hit a snag with the promotion code not applying the full value as indicated on the refer-a-friend promotion. While she didn't have an immediate fix, she asked me to email her the details and promised to figure out what was going wrong and why. Sure enough, she did find a solution and emalied me promptly, within the hour. I know that marketing teams don't always communicate the fine print of their promotions effectively to customer service teams and was impressed that Jude and her team we able to solve the problem! Thank you again.

Great shopping experience, I contacted customer support to report a damaged merchandise, they contacted me within 24 hours and refund my money without questions or hesitations. I went back and purchased it again fortunately it was not sold out. Awesome service Gilt you guys rock

I happen to be a Consumer Services Manager, and I well know how important and valued it is when people take the time to applaud the efforts of these hardworking specialists especially during peak season! Thanks again to Drew Murphy whose expeditious help and follow through made my Gilt experience a pleasure! I look for that kind of dedication in my own specialists so he's a fine part of your team there...

I shop at the flash sale site about once a week though I look at it daily. The few times I've had return/concern issues they've been wonderfully helpful. They have great service, good product and an addictive site.

I have order many products through Gilt. Especially Predire Paris. I live in Florida I get all my stuff with 3 to 5 days with no problems. And the products are 100 legit.
I'm not sure why people are complaining about Gilt. If you buy on line it takes up to 2 weeks to receive things. There is a process they must go through.
The people complaining are the same people that complain in a restaurant to get the food for free.

I received the wrong color scarf and I wrote an email explaining how I had received the incorrect item. Since the color I had originally ordered was no longer available, I was offered two options. I could either return the scarf for a full refund or be issued a partial refund. I opted for the partial refund and kept the scarf. My issue was very easily resolved.

I have always gotten good products from Gilt. I mostly get products for my home. Towels and bed cover sets are well worth the money. I recommend this web site

Super quick reply from customer service regarding a return issue that was resolved with a happy outcome. Thank you Gilt!

Hi Gilt Friends,

I placed an order during the Rebecca Minkoff event last week, and erroneously left my old apartment address in the shipping field. I contacted customer support, and your representative, Maureen Finnin, helped me promptly, efficiently, and kindly. She even retroactively applied a coupon that I realized I had received just minutes before the sale began, saving me an additional 30%! I could not have been happier with her commitment to customer satisfaction, and she has greatly increased the likelihood that I will order from Gilt again in the very near future!

Jessica helped resolve my problem quickly and made very happy one grandma, one mama and 2 sweet little people! All in a days work for her. :)

I placed my order without checking the reviews, and I was a little worry, to the point that I called customer service to track my order. Long story short... My lumber up boots arrived on Wednesday when they said Friday the latest and they are in perfect conditions, thank you GILT!

This was my first experience with Gilt. The merchandise arrived quickly and was as advertised. I will certainly order from them in the future.

First of all I am a daily shopper on the gilt site!
It is a ritual for me to find incredible fashionable items and escape for a bit from responsibilities! Nothing better then shopping.(. Best teraphy at times!)
I am an Italian woman living in laid back la Jolla Calufornia... Shopping on gilt brings me back to shopping experiences I have only had in Milan or New York City! Thank you for that!
Returns and customer services are also outstanding! Gilt group is my very favorite in every possible way!
Grazie e CIAO!

Such a quick response as well as resolution to the issue. Very good experience.

I think you do an amazing job. Your service is always very prompt and diligent. Thank you for making the shopping experience with you so nice.

I always find excellent, unique products whether for the home or personal use. Exceptional and professional customer service. My inquiries are always answered on time. I love gilt! Thank you and keep up the good work!