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GiftTree has a rating of 4.28 stars from 1,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 1st among Gift Baskets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 26 days
17,563 reviews
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
I paid extra to have the basket delivered on Friday and it didn't delivery until Monday after 6 p.m. If you are going to offer expedited delivery at a cost, then you need to get it there when you say you will.
Easy order process delivered as stated and great messaging along the way untill delivery.
A great service
Thankyou
After I googled deliveries to Bishop CA
This was ordered as a gift sent to my mother-in-law in California. She texted me a picture of the gift basket and I was somewhat disappointment. On the website the bottles of wine and additional snacks were packaged in a lovely basket with a bow. She received these items packages in a cardboard box. Not as special as I expected.
Every time I have sent a GiftTree basket the recipient's reaction has been overwhelmingly positive. This time not so much and it was probably my own fault. I didn't check the list of included items and I thought the basket was something different. I wanted soothing items for a sympathy basket which was the category I picked and I thought "Fit for Royalty" would deliver.
Checkout problems, also concerning from a security standpoint that I can copy the URL and send it to anyone and they will have the same information populated. Good items
Great options
Good gift options
Checkout problems, also concerning that I can copy the URL and send it to anyone and they will have the same information populated.
* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very smooth process, and I liked the idea of being able to select the delivery date.
Sounds like a good combination of wines and treats. After all, we're partial to California products.
Nice combination of wine and treats.
Sounds like a good combination of wines and treats. After all, we're partial to California products.
Overall very good experience however a gift sent for Administrative Professionals Day during Covid should be delivered during business hours. A delivery after 6pm diluted the goodwill gesture.
Was highly recommended.
Recommendation of the item from past patron
It was quite a nice experience overall. I wanted to send my husband a surprise birthday gift, and I am impressed with the options GiftTree has! I ordered a royal basket, and he absolutely loved it. Looking forward for future The delivery was absolutely on time—in fact, a day early. They even offer discounts and coupon codes. Highly recommended!
The variety of options, ability to customize and personalized notes and the packing and prompt delivery service.
Disappointed. Original delivery date indicated January 4. It arrived 10 days early when folks were not home.
Who knows if it will be still good upon their return.
Gift choice and delivery date.
Thought it was something they would enjoy.
Just wondering if scissors are part of this basket. It was not included, and every gift we have received from you did except this. Please always send scissors!
Received gift baskets in the past that we enjoyed.
Gift Tree is wonderful. We love the scissors!
Easy to order online, my recipients liked what they received, the food was high quality. My only beef is that the description of the contents and the photo of the gift basket were nothing like what was pictured and described. There seemed to be less than was promised but I'm glad my recipients enjoyed what they got.
Good rating for attractiveness and quality.
The gift itself was great, he loved it, especially since we're LOOOOONNGGGG distance so it was great to be able to order him something even though we're in different countries (usually the card being from abroad is an issue) He's not a fan of flowers and doesn't really like chocolate (only really smooth milk chocolate or white chocolate), so the gift was perfect.
Only flaw was it didn't arrive on the day I selected which was disappointing since you do choose the delivery date. It's a minor thing but it would've been special if he could come home to something ON valentine's day.
Recipient was pleased with flowers that arrived on time this time.The only problem no thinking of you balloon.Contacted customer services and have received a refund.At least flowers weren't 2 days late this time.Different florist.
Emailed re no balloon with flowers.
Got a reply and refund straight away no quibble
Have used you on numerous occasions fir Xmas hampers etc for friends in US
While obviously I'd rather a delivery arrive early than late, I was a bit frustrated to learn the recipients didn't get their anniversary gift ON their anniversary. They also travel a lot and I only had a guarantee that they'd be home on the 12th (when I scheduled this for), so I got lucky that they had just arrived in town on the 10th (when it was delivered). Products themselves were fine! Thanks :)
The basket was mostly chocolate items but the ice packs were not enough to keep it from overheating. All the chocolate was degraded, with a white film and chalky texture.
Also, it was somewhat underwhelming compared to how it looks on the website. Very disappointing as I didn't have time to get a new delivery since it was for a scheduled event.
GiftTree was nice enough to provide a gift card for more than cost of the purchase and was very helpful.
Tip for consumers:
Don't buy chocolates to ship in very hot weather
Products used:
Chocolate gift basker
My experience was very good. I talked to James who is an asset to this company! He was very pleasant & knowledgeable & answered all my questions & so very helpful. Gift Tree is very lucky to have him in there employ. Someone else to my order since James was busy & she did well also & helpful. Only thing was a signature needed fir the liquor which was not done but gift arrived day earlier than expected. Great company, thx you for this service
Order experience was good. Fruit and chocolate basket delivered on time. Much of the fruit arrived bruised. Contacted gift tree and sent photos of bruised fruit. I was offered 10% refund or a 20% credit on next order. I didn't find either solution satisfactory given the cost of what was supposed to be a premium product. I would have preferred that the fruit be replaced with quality fresh fruit. Overall a disappointing experience and I will not order again.
UPDATE
I was contacted again by Gift Tree and they replaced the fruit. Much better this time. It was of the quality I expected and the recipient of the gift enjoyed it.
I received a thank you from the legal staff which said the basket was very nice, filled with chocolate galore and very much appreciated.
This is wonderful to hear! One of my favorite things about gift giving is seeing the reaction and it makes our day to know we were able to be a part of another happy experience. Thank you so much for sharing, Maureen!
Easy to use website meant that I could easily browse select and pay for item in Yk and gave it delivered in USA the hamper was of excellent quality with environmentally friendly packaging no plastic
Excellent food basket--the people it was for really liked it! The only problem is that it was delivered almost a week early, before a major holiday, and the people it was for had almost taken off on a trip for 4 days--this is why I requested that it be delivered after their trip. If it hadn´t gotten there before their trip, everything would have been ruined by the time they came back. To the company: please try to stick with the days that are requested and/or consult the costumer before delivering a food basket early.
I had a good experience before
Nice blend of fruits and goodies
The basket is beautiful, but it arrived 3 days early... which in most cases is great but in this case it was a surprise to arrive ON the recipient's birthday, and included a URL to watch a special video... that wasn't live yet. Overall LOVE what you offer, and will be back, but I'll be sure to reach out in the future if I have a specific delivery date needed.
Quality of wines offered
Silver Oak is THE BEST - great for a special birthday.
Menu indicated up to 25% off these items. Did not find discount. You have a center near where order was sent. Don. T know if this was considered.
Needed quick response
Lowest price that fit occasion. Seemed to be overpriced thogh.
Easy to order and I found the perfect gift. My husband was thrilled with the beautiful embossed leather journal!
After finding the perfect gift and seeing how quickly it could be delivered, even personally embossed, I had to use this site!
The journal is luxurious and says he is special and matters.
Everything went well, however, I think you should send the buyer a picture of the actual basket being purchased. We never get to see it, and it would be nice.
My experience with GiftTree is always good. My family members were really happy to receive the hamper. I would appreciate if you come up with meat-free cheese hampers.
It is reliable, convenient and always liked.
Box is okay but packages are very small and it doesn't completely look like in the picture, pretty average!
Gain trust and grow your business with customer reviews.
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our ordering process, delivery, and messaging. Your satisfaction means the world to us!