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GiftRocket

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Colorado
1 review
3 helpful votes
Follow Chantal M.
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Freedom of Choice!
August 23, 2018

I received a GiftRocket certificate from a friend and loved that i could just choose to transfer the funds into my bank account to use on anything I wanted. The money was deposited smoothly and quickly.

Date of experience: August 23, 2018
Florida
1 review
0 helpful votes
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Easy and Efficient
June 26, 2021

GiftRocket is an easy way to send a gift via email. You no longer need to physically send a gift or card. All can be done electronically! I received a gift and I had the choice to use it towards a certain store like or for the gift to be deposited into my bank account.

Date of experience: June 25, 2021
Germany
1 review
5 helpful votes
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Only positive
May 12, 2015

I don't understand why are the bad reviews here lying so much... maybe it is only the compitence playing unfair.
I received a gift card with money and did not need to give any percentage of it to have the money transferred to my bank.

It was fast and smooth.

Date of experience: May 12, 2015
Illinois
1 review
4 helpful votes
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Mislead, disappointed.
December 22, 2017

Don't use. Mislead to believe I could buy a gift card to a local theater in town and print off at home immediately. Received an e-mail saying that I could either deposit the amount directly into my account or choose to apply it to another brand's gift card. Attempted to apply to AMC theaters and have not received an e-mail with the money as of yet... Also charged a $3.80 service charged that would not have been applied had I just used the brand's direct website. Don't fall for it. Avoid it.

Date of experience: December 22, 2017
Gift R. GiftRocket Rep
over a year old

Sorry for the confusion David! Our security team likely realized you were confused about the gift and sent you an 'Action Required ' email to see if you'd prefer a full refund. Please drop us a line at support@giftrocket.com either way to clear up any confusion, as well.

- GiftRocket Team

Connecticut
1 review
0 helpful votes
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Love having a choice
March 25, 2021

I loved the option of being able to choose from so many different establishments. It was also very convenient to have the gift transferred right to my bank account with no hassle. I think igift rocket is a great way to send a gift.

Date of experience: March 25, 2021
Washington
1 review
0 helpful votes
Follow Christy W.
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I feel like such a fool! I purchased a "gift card" for a restaurant that GiftRocket didn't have as a choice for gift cards. I thought the cute card that I selected to print out would suffice as the "gift certificate". However, when I hit submit, I was to find out that the recipient (my father), would have to give them his checking account routing number so they could deposit the $100 into his account. He could then make his own decision if he wanted to go to the restaurant that I had written on the card or use it for anything else. I could have just handed him $100 and wish I had! They charged my credit $107 ($7 for their fee), but never put the money in my father's account. Now, not only am I worried about them having my credit card number, but I am worried about them having my father's checking account number. I have been in touch with my credit card and my father has been in touch with his bank. What a hassle! By the way, the Better Business Bureau gives them a D- rating.

Date of experience: March 26, 2022
Colorado
1 review
6 helpful votes
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Tried getting a nice fathers day gift to find out they gave me a home depot card instead and still paid a service fee when I could have avoided the fee by just going to home depot in the first place. Terribe company, their phone number doesnt even work and I doubt they will resolve my issue over email. Avoid this company at all costs.

GiftRocket attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2017
Gift R. GiftRocket Rep
over a year old

Sorry for the confusion Kit! Please reach out to us at support@giftrocket.com and mention this review along with info on the gift, and we'll obviously refund the service fee and answer any unresolved questions or issues ASAP!

Alabama
1 review
1 helpful vote
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I received a GiftRocket certificate and the process went very smoothly. The thing a lot of people who are commenting about them apparently are not understanding is that you actually receive the cash value of the GiftRocket, with a Suggestion to use it with a specified business/establishment. However, it is not a gift certificate redeemable at the specified store per se. This is unusual, but I thought it was a great idea because it is the "thought that counts" (my recommendation was for a day spa), but it doesn't bind you to that - you just get the money. I will use them for gifts for others!

Date of experience: January 6, 2015
Colorado
1 review
0 helpful votes
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I was given a gift via Giftrocket after participating in an interview for a class. What a great idea! I received a nice "Thank you" gift card but I got to CHOOSE where the gift card was from. Super easy process to select my gift card choose and it was delivered to my email inbox within 24 hours...fast like a rocket :) I'll definitely use this service myself. What a great idea!

Date of experience: April 12, 2023
Pennsylvania
1 review
0 helpful votes
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We decided to redeem through Venmo, gift card show as redeemed, but money never transferred to Venmo acct. I will ask the person who gave us this GC to stop payment on this!

Date of experience: December 22, 2023
Gift R. GiftRocket Rep
over a year old

Hi Patricia,

Apologies for the frustrating experience with GiftRocket. Please note that due to the way GiftRocket is regulated, Venmo transfers via GiftRocket are not instant. It may take one business day for Venmo transfers to complete. Please don't hesitate to reach out to us at support@giftrocket.com with any questions.

Thailand
1 review
3 helpful votes
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After purchasing a gift card from Giftrocket, com they contacted me via email asking for a screenshot of my bank statement showing the transaction, or a picture ID of mine, otherwise they would cancel the transaction. As soon as I refused to do so, several purchases were made using my card. Luckily my bank canceled my card immediately after they suspected fraud. Save yourself the trouble.

Date of experience: October 27, 2018
Gift R. GiftRocket Rep
over a year old

Sorry for the trouble here Kay! Firstly, we do use the most up-to-date, bank-grade encryption technology when dealing with personal information and we've never had a data breach in our 8+ year history. Our security team also does it's best to make sure all charges are authorized to protect customer security. If you have any other questions or issues, please feel free to contact us at support@giftrocket.com as well at any time.

Florida
1 review
0 helpful votes
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Best Gift Ever
August 7, 2020

I received a GiftRocket Gift from an organization during a time of need. I had never heard of GiftRocket before receiving this gift. It was very easy to access (I can't believe I'm saying this because I'm not a technical person at all) I was so excited. I've been telling family, friends and even in the grocery when I converse with other people I tell them about GiftRocket. I usually would run in the grocery store and buy a gift card when I'm invited to a party or some occasion. Not any my. I'm going to be the most popular lady ever when I give a GiftRocket. GiftRocket is the best gift ever. My wishlist this Christmas will have one thing on it. Guess what that will be? A GiftRocket

Date of experience: August 6, 2020
South Carolina
1 review
1 helpful vote
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Waste of $$
July 3, 2021

Found this on-line attempting to get my in laws a gift card for a restaurant local to them. Said I could print a pdf file. Easy for them to take in. Nope. After you print your cute card there is a website THEY have to log into and print. I decided to do for them since they don't have computer access. Guess what--NOW I have the option of putting the money directly into their bank account (really? I could have just saved my $4.50/each and given them some impersonal cash!) for the restaurant I 'suggested' for them! The other option is to buy a give card from another company that I could have just given them a gift card for in the first place--saving money. Ended up sending the money back to myself. Waste of time and money.

Date of experience: July 3, 2021
California
1 review
3 helpful votes
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My experience with Giftrocket was totally positive. I received a giftrocket "gift" and used it as suggested. The funds went to my designated credit card without a hitch and I enjoyed the gift tremendously. I had absolutely no issues and it worked perfectly.

Date of experience: July 29, 2014
Washington
1 review
0 helpful votes
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Great way to surprise someone
September 28, 2017

I received a gift card from my manager as a surprise and it great!
I was able to take my wife on a date because we were able to pick what we wanted.
We picked Applebee's just for a night out!
Thank you!

Date of experience: September 28, 2017
North Dakota
1 review
0 helpful votes
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Nora

I have used gift rocket numerous times to send money gifts to my daughter and have been very pleased with the speed and accuracy she has received the gifts. There has been an immediate response by Gift Rocket to indicate the gift was sent plus a follow up after the gift was received. Very secure site!

Date of experience: January 1, 2017
North Carolina
1 review
5 helpful votes
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Terrible
May 20, 2020

This is a Fraud, I own a Garden Center, a customer recently came in with one of these, we have no idea how our name got on there. We weren't able to process her gift card. It's absolutely frustrating for everyone. We felt bad for that customer who got scammed.

Date of experience: May 20, 2020
Iowa
2 reviews
0 helpful votes
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Great Service
August 24, 2022

Recently my sister who lives about 8 hrs drive from me was having surgery, we are both nurses so we have had the experience of patients feeling sick and watching flowers wilt and die. I chose to send my sister dinner. I send her a gift card thru Gift Rocket, it was amazingly easy to do and she had the gift right awY and was super please to have dinner delivered following her knee replacement. Gift Rocket is my new go to!

Date of experience: August 23, 2022
California
1 review
1 helpful vote
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So many options
December 25, 2020

I was unaware of GiftRocket until I received a gift from a friend. I liked the idea that I could spend the gift at a local mom & pop to support smaller businesses, or at a larger, recognizable chain store, or simply convert to cash to perhaps do both. I found it easy to accept the gift, and enjoyed the ability to get a message from, and leave a thank you to, my giver. It was a positive experience for me overall.

Date of experience: December 24, 2020
New Jersey
1 review
5 helpful votes
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A scam!
March 5, 2020

This is a complete and total scam! Went on website of a nice steakhouse (Hendricks Tavern on Long Island, who knew nothing about this process appearing on their website, which was also surprising) to purchase a $200.00 gift card. The website then sends us to Giftrocket to purchase the gift card. When trying to redeem it gave options of stores/restaurants to choose from and offered to mail the card to me. I chose a Nordstrom gift card since I just purchased the gift card at the restaurant. I was told my Nordstrom gift card would be arriving in a few days. That was more than 2 weeks ago. Calling MasterCard now to dispute the charge. When I emailed Giftrocket, I was given the opportunity to take a survey in a financial investment company; but nothing about my actual problem. Total scam. Buyer beware!

Date of experience: March 5, 2020

Overview

GiftRocket has a rating of 2.9 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftRocket most frequently mention credit card, customer service and security team. GiftRocket ranks 8th among Gift Cards sites.

service
125
value
126
shipping
82
returns
65
quality
112
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