• GiftCards.com

GiftCards.com

Overview

GiftCards.com has a rating of 2.24 stars from 357 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftCards.com most frequently mention customer service, business days, and expiration date problems. GiftCards.com ranks 76th among Gift Cards sites.

  • Service
    90
  • Value
    87
  • Shipping
    70
  • Returns
    63
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
36
See all photos

What reviewers want you to know

Positive highlights

  • I have never seen a site so eligible to buy gift cards or egift cards just for writing a simple positive review

Critical highlights

  • *click*" I'll never be buying gift cards from this site ever again.
  • Calling it customer service is by far an overstatement.
How would you rate GiftCards.com?
Top Positive Review

“Sell my gift card on line. To Kgiftcard.com. I didn't receive payment. To my Paypal account.”

Melanie R.
8/30/23

I haven't received my payment to my PayPal card I sold my gift card.kgiftcard.com. My gift card was from. Guitar center for the amount of 68.89 I sold it. I never received payment.

Top Critical Review

“Do not buy”

Ashley B.
2/23/24

So I am ocd about checking my balance. They decided to randomly charge me 3 fees. Their first email said "nothing they could do" they cannot reverse fees. Lies! I called and complain and he investigated it, they charged me 4.95x3 for the hell of it. See below for evidence of how shady they are

Reviews (357)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift card (222) customer service (116) credit card (39) gift cards (222)
Thumbnail of user elisas14
2 reviews
3 helpful votes
May 13th, 2018

This card doesn't work at most places. Denied at Macy's and Walmart and pet store. Only Boscov accepted one. Not cool.

Update: Customer service got back to me right away so changed 1 star to 3 stars. If you buy something and cost is more than the card value the cashier must input the card for the amount on the card. So you got $25 on the card and you try to buy something for $172, the cashier has to know the value on the card and enter $25 for the card and you pay rest in other way. Some places like Boscov don't have a problem but for stores who do the cashier/manager has to enter it this way for it to work. Still its a little bit of a PITA.

Thumbnail of user leont41
1 review
3 helpful votes
March 20th, 2019

Unfortunately you wait too long :/ I think berrycards2018.weebly.com are better Gift Cards Service and you got your codes faster.

Thumbnail of user timy80
3 reviews
2 helpful votes
February 12th, 2021

Trying to buy gifts online to minimize going out. Bought some gift cards for family through them. They're ok. Status updates are lacking a little bit and it takes a while. Not great, but not bad.

Service
Value
Shipping
Thumbnail of user stephaniei7
3 reviews
0 helpful votes
April 28th, 2016

I've ordered a few times from here. Once my order was cancelled, another time delivery took way too long. I don't think they're crooks, but it just seems like a poorly operated business.

Thumbnail of user adonayd
2 reviews
0 helpful votes
January 26th, 2014

I think this is a good website because you can explore other sites

Thumbnail of user timothys25
1 review
1 helpful vote
November 17th, 2013

UPDATE: 10am CST Sunday 11/17/13:
I received a personal email from a supervisor "Dan K." at GiftCards.com. The man was personable, professional, apologetic and committed to solving this problem. I was utterly amazed: I e-m'd him my cell ph. # and he called me personally. What a one-in-a-million type of guy / Changing my review based on this alone. But STATUS: NOT YET RESOLVED
====================================

AMATEUR HOUR x 1000 / UTTER INCOMPETENCE
Sent in some "Perkins" gift cards. Minorly complicated, so I called CS(customer service) and talked to them. I told them, "I KNOW this is going to screw up, I KNOW IT I KNOW IT I KNOW IT". I just had a feeling (you had to put in the card numbers, then print out some bar-coded paper to accompany the cards when you send them in(i. E., you're an unpaid employee). I get an email from "Tanica Anderson" telling me there are "irregularities" in the cards (BRAND $%@& NEW) and if I want them back to send an SASE! I was told "Perkins" was "not on their merchants list! IT IS! And I prev. Got "confirmation numbers" on the bar-coded paper I was supposed to include (after calling an 800# w/ the cards' serial #'s, you confirmed the value). OH! "Customer service"? Here's what customer service consists of: useless people who have no authority to do anything, and furthermore, the dingbat told me "Ali" would call me back TONIGHT (Sat.) but know what? They decided w/o informing me that they wouldn't be calling back "tonight" bec. They felt like they would rather get around to it on Monday. Did they give me the courtesy of a "screw you"? Even one in an email? No.
To conclude:
1- I was told the cards I had! CONFIRMED! Were not on their "merchants list".
2- I was told my cards (why me, God, why always me?) had "irregularities" w/o telling me what this meant;
3- Customer service is worthless and useless bec. They cannot do anything but lie to you about when "Ali" is going think about maybe feeling like possibly calling you back.
4- The incompetent dolts have ZERO idea why my cards can't go through like 10 billion #$% cards before them.

Remember? I told the guy: "I KNOW this is going to screw up. I KNOW IT I KNOW IT I KNOW IT -- IT'S GOING TO BE SCREWED UP"

How right was I? Plenty
Timothy L. Spaulding / Dupo, IL

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From the business

GiftCards.com is the leading gift card website, and it is our mission to provide smiles by offering personalized gift cards and custom greetings. Order now!

Company Representative

Thumbnail of user tomc48
Tom C.
Typically does not respond to reviews

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