• GiftCards.com

GiftCards.com

Overview

GiftCards.com has a rating of 2.24 stars from 357 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftCards.com most frequently mention customer service, business days, and expiration date problems. GiftCards.com ranks 76th among Gift Cards sites.

  • Service
    90
  • Value
    87
  • Shipping
    70
  • Returns
    63
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
36
See all photos

What reviewers want you to know

Positive highlights

  • I have never seen a site so eligible to buy gift cards or egift cards just for writing a simple positive review

Critical highlights

  • *click*" I'll never be buying gift cards from this site ever again.
  • Calling it customer service is by far an overstatement.
How would you rate GiftCards.com?
Top Positive Review

“Sell my gift card on line. To Kgiftcard.com. I didn't receive payment. To my Paypal account.”

Melanie R.
8/30/23

I haven't received my payment to my PayPal card I sold my gift card.kgiftcard.com. My gift card was from. Guitar center for the amount of 68.89 I sold it. I never received payment.

Top Critical Review

“Do not buy”

Ashley B.
2/23/24

So I am ocd about checking my balance. They decided to randomly charge me 3 fees. Their first email said "nothing they could do" they cannot reverse fees. Lies! I called and complain and he investigated it, they charged me 4.95x3 for the hell of it. See below for evidence of how shady they are

Reviews (357)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift card (222) customer service (116) credit card (39) gift cards (222)
Thumbnail of user carolynl107
1 review
4 helpful votes
August 30th, 2018

So sorry I did not check customer reviews before I frustrated myself trying to order actual gift cards. TG that neither my credit card nor bank debit card would honor the orders. Thought I must be making errors in entering info. But maybe not. Guess I will just have to hoof it to the gift card rack at the supermarket and buy direct. PS, I never check a box to leave a credit card number with a shop on line service. This site is informative & will bookmark it. Thanks.

Thumbnail of user sl357
1 review
1 helpful vote
October 5th, 2016

No readable proof provided before cards were printed. Cards arrived with top of logo chopped off the printed card. Address name incorrect on mailing address. When we called to ask for a correction of our name was told they have no one in their company that can fix that. The only way to correct it was to place another order.
Idea of cards is a good one, however processing and delivery leave a lot to be desired. Will not use this company again.

Thumbnail of user graceo5
1 review
1 helpful vote
April 17th, 2013

The concept is great but the delivery is awful. They are very unclear about a lot of things, and they hide important information in their FAQ's and other places so you have to dig to understand how they operate. Customer service is quick, but not helpful at all. I won't be using this site in the future and I definitely don't recommend you do either.

Thumbnail of user lesleyf4
1 review
2 helpful votes
December 29th, 2014

I have not received the card I ordered on 12/19. I received two messages saying the order is confirmed and that it's on the way. I have sent a message to Tom Cribbs just now. I will update this review or, hopefully he will respond here.

Thumbnail of user danies
1 review
1 helpful vote
November 30th, 2013

I uploaded ALL VERY APPROPRIATE pictures & I was sent an email stating something was declined due to: "Violence, blood, dead animals, indecency, nudity or semi-nudity."

These are wedding & beach pictures (married in Mexico)? Unacceptable- the one that was declined didn't get separated from the others & I do not know if they were all declined or just the one that wasn't printed. I will most likely not be using this company again since they took my money then cancelled the order. Funny though... I received an email 5 minutes later saying my order was cancelled yet they could not distinguish between a printable & non-printable card/ upload before transaction was complete? I am very disappointed & will make sure to use a more reputable site next time.

Thumbnail of user robertk7
1 review
2 helpful votes
March 1st, 2011

I placed an order with GiftCards.com. As part of the process I entered what I thought was an excessive amount of information to place the order at least compared to most online sites I use. They next day I received an order cancellation notice from them for some unspecified reason other than some data didn't match like how I spell my address versus how my bank does. However the information was apparently good enough to place a pending charge against my account which will be corrected in 3 days.

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From the business

GiftCards.com is the leading gift card website, and it is our mission to provide smiles by offering personalized gift cards and custom greetings. Order now!

Company Representative

Thumbnail of user tomc48
Tom C.
Typically does not respond to reviews

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