• GiftCards.com

GiftCards.com

Overview

GiftCards.com has a rating of 2.24 stars from 357 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftCards.com most frequently mention customer service, business days, and expiration date problems. GiftCards.com ranks 95th among Gift Cards sites.

  • Service
    90
  • Value
    87
  • Shipping
    70
  • Returns
    63
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.9%
Positive
2
Neutral
0
Negative
27
36
See all photos

What reviewers want you to know

Positive highlights

  • I just completed the process of ordering a Roy's restaurant Gift Card from GiftCards.com.

Critical highlights

  • Calling it customer service is by far an overstatement.
  • Now, my credit card data is sitting at a random location to be hacked or misused!
How would you rate GiftCards.com?
Top Positive Review

“Sell my gift card on line. To Kgiftcard.com. I didn't receive payment. To my Paypal account.”

Melanie R.
8/30/23

I haven't received my payment to my PayPal card I sold my gift card.kgiftcard.com. My gift card was from. Guitar center for the amount of 68.89 I sold it. I never received payment.

Top Critical Review

“Do not buy”

Ashley B.
2/23/24

So I am ocd about checking my balance. They decided to randomly charge me 3 fees. Their first email said "nothing they could do" they cannot reverse fees. Lies! I called and complain and he investigated it, they charged me 4.95x3 for the hell of it. See below for evidence of how shady they are

Reviews (357)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (115) credit card (39) gift card (221)
Thumbnail of user ashleyb2253
1 review
0 helpful votes
February 23rd, 2024

So I am ocd about checking my balance. They decided to randomly charge me 3 fees. Their first email said "nothing they could do" they cannot reverse fees. Lies! I called and complain and he investigated it, they charged me 4.95x3 for the hell of it. See below for evidence of how shady they are

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylep609
1 review
0 helpful votes
December 30th, 2023

Giftcards.com is a total scam. I'm not sure how else a gift card company would make their money but it shouldn't be by taking $X dollars per month from peoples cards that aren't being used and it definitely shouldn't suspend your card for checking your balance online more than once. I am going to make sure the company I work for is notified about Al of this hassle and next year they likely won't use them going forward.

Tip for consumers:
No thank you

Products used:
Gift card

Service
Value
Quality
Thumbnail of user realaxed420
1 review
1 helpful vote
February 10th, 2024

SCAM Company with EXCESSIVE FEES, despite advising the card is good for X number of years, it really isnt because after 1 year Giftcards.com starts charging "Dormany Fees" which will quickly depete your card. BUY BEWARE!

Tip for consumers:
I tried to contact them about these scam fees and their customer service is NON-EXISTENT!

Products used:
Visa GC

Service
Value
Shipping
Returns
Quality
Thumbnail of user farah7518
1 review
2 helpful votes
October 29th, 2023

A charge of almost $5.00 for each month, just for not using it is ridiculous! I feel awful for the person who wasted their money on this gift card.

Value
Thumbnail of user lamontmcc95
1 review
1 helpful vote
December 26th, 2023

If I could give 0 star I would...received a gift card awhile back and without even activation it charges monthly fees...for what,it was never activated...Dont waste your money

Service
Value
Quality
Thumbnail of user carolynl107
1 review
4 helpful votes
August 30th, 2018

So sorry I did not check customer reviews before I frustrated myself trying to order actual gift cards. TG that neither my credit card nor bank debit card would honor the orders. Thought I must be making errors in entering info. But maybe not. Guess I will just have to hoof it to the gift card rack at the supermarket and buy direct. PS, I never check a box to leave a credit card number with a shop on line service. This site is informative & will bookmark it. Thanks.

Thumbnail of user sl357
1 review
1 helpful vote
October 5th, 2016

No readable proof provided before cards were printed. Cards arrived with top of logo chopped off the printed card. Address name incorrect on mailing address. When we called to ask for a correction of our name was told they have no one in their company that can fix that. The only way to correct it was to place another order.
Idea of cards is a good one, however processing and delivery leave a lot to be desired. Will not use this company again.

Thumbnail of user ryager1976
1 review
0 helpful votes
October 12th, 2023

I purchased 2 gift cards with PayPal but was giftcards.com also charged my bank account the same amount. So I was charged double. Giftcard.com won't release my money back to me as of yet. I have bought from them a few times with no problems until now. I am posting this review on every review site I can until they release my money that the never should have taken in the first place.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertw6075
1 review
0 helpful votes
February 2nd, 2024

Placed an order that my card company stopped due to security. I can understand that. Cleared that with the card company and placed the order again. After I get the order confirm, giftcards.com canceled stating it didnt pass their screening? I never had this issue in this way on any other website for any amount.

Service
Value
Thumbnail of user cliffordc181
1 review
0 helpful votes
January 24th, 2024

Every time I went to use the card, it was not authorized and by the time I battled with Giftcard and their monthly deductions, there was nothing left on the card. You see, Giftcard take monthly deductions.
The Giftcard is a gift to themselves.

Products used:
None

Service
Value
Thumbnail of user kelyb
1 review
1 helpful vote
July 18th, 2022

I love writing review online and getting rewarded with gift card it fun and can be interesting to do

Thumbnail of user patricka737
1 review
2 helpful votes
October 31st, 2023

Purchased $1,000 in gift cards to be delivered electronically. According to the automated system 3 days later, the order was canceled. Thankfully they refunded my card, however, no reason was given, but they sure send out marketing emails every day wanting me to buy more gift cards. Why would I do that when they cancel orders?

Tip for consumers:
Run far away from this company.

Products used:
None, they canceled my order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elisas14
2 reviews
3 helpful votes
May 13th, 2018

This card doesn't work at most places. Denied at Macy's and Walmart and pet store. Only Boscov accepted one. Not cool.

Update: Customer service got back to me right away so changed 1 star to 3 stars. If you buy something and cost is more than the card value the cashier must input the card for the amount on the card. So you got $25 on the card and you try to buy something for $172, the cashier has to know the value on the card and enter $25 for the card and you pay rest in other way. Some places like Boscov don't have a problem but for stores who do the cashier/manager has to enter it this way for it to work. Still its a little bit of a PITA.

Thumbnail of user five29kunu
1 review
7 helpful votes
May 27th, 2023

This company is a total scam. They steal money from the card holders by charging a bogus monthly fee due to non use. This is not disclosed ANYWHERE on the card. We are given a gift card with a validity of 5+ years, nobody said we have, "days" to use our money or forfeit it to their fees. Total sham! Let your employers know and whoever else gifts them to you so they can avoid using them in the future.

Tip for consumers:
Scam!

Products used:
Giftcard

Service
Value
Shipping
Returns
Quality
Thumbnail of user rjohnson0583
1 review
5 helpful votes
October 25th, 2023

I used this company a few times and never had an issue now they charge me but there's no card. I submitted the payment and it said sorry your card isn't going through so I check my bank and they charge me! So I ask customer service and continue to tell me they need my email address in order to verify my order even though I'm telling them there's no order but they don't understand so I lost $60 nice!

Thumbnail of user sarahb3392
1 review
3 helpful votes
October 25th, 2023

I placed an order for an egift card, bought by using my PayPal account, Ive definitely been charged the $105.95 for the $100 gift card yet when I go to check status of it on the site it says my order was cancelled? WTF? SO did I just get robbed?

Products used:
Visa egift card

Service
Value
Shipping
Thumbnail of user ayrobad
5 reviews
7 helpful votes
February 6th, 2017

My ecard recipient loves her ecards. They were for Krispy Kreme and Yankee candle. I was worried if she would get these since I never use this site before. Congrats!

Thumbnail of user cammyfloyd1234
1 review
0 helpful votes
December 23rd, 2023

I was recently scammed by giftcards.com to get my personal info. They sold a friend of mine a gift card for $100 and it's brand new, but non-redeemable. I've filed a report with the FTC as a result and contacted giftcards.com. I just hope my friend can get a refund on the card somehow. You can't call Giftcards.com for one, so you can't actually talk to a real person, just lots of FAQ's and wizardry. Just can't understand why anyone would want to buy a gift card through a third party like this where they charge you $5 per month on the card that you don't use it. Just get a Visa gift card through Visa.com, it makes no sense to do it this way.

Thumbnail of user premiumlover2023
1 review
0 helpful votes
February 16th, 2024

I ordered a $200 egift card and didn't get the card. When I checked, the money was taken from my bank and bank says it's been processed but giftcards refuses to send the card or my money back. They're saying that the funds could not be captured but clearly if the transaction was processed THE FUNDS WERE CAPTURED
I can't actually believe that this company gets away with this and is still up and running. They have never tried to rectify any of the problems that they create and they should be put out of business PRONTO
All I'm asking for is what I purchased and it should be simple but No... It's not simple. It's a case of theft and fraud and likely a few other crimes that will never be brought to light. You make me SICK Giftcards.com
And I sure hope you sleep well at night knowing that your dollars are taken from people who don't have a lot of them to throw away. I wish you well... Keep up the great work

Tip for consumers:
All of the reviews have been bad and nobody was satisfied with the outcome because the company will never make it right. I'm not sure what they need customer service representatives for because they never fix anyone's problem EVER

Products used:
No products because I didn't receive my order that I paid for

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebecca.grimes
1 review
1 helpful vote
November 10th, 2023

Do not buy a gift card from giftcards.com! You will most likely get scammed. They do not have good customer service and the process in getting our money back has taken so long.

Thumbnail of user danw1424
1 review
2 helpful votes
January 5th, 2023

Some idiot got ahold of my credit card, came to this website and spent 100 of my dollars on my credit card. They were can accomplice in robbing me. Afterwards they sent me half a dozen surveys about my experience with them, "thank you for letting us rob you - how was your experience?" Obviously they didn't write that but it's what it felt like.

Tip for consumers:
Useless people - stay away from this site.

Products used:
giftcards.com was an accomplice in robbing from me - I didn't use their products

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamd961
1 review
2 helpful votes
April 21st, 2023

Giftcards.com has a policy that if isn't, should be illegal. I'll be contacting my attorney general to get more information.

I was given a $100 gift card in 2021. I used it a few times but had over $25 left on the card. Per their policy, on the first day of the 13th month of non-use they will begin taking $4.95

Finding it again and prepared to use it I discovered they charged me over $25 the last few months.

This is theft and should be illegal.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leont41
1 review
3 helpful votes
March 20th, 2019

Unfortunately you wait too long :/ I think berrycards2018.weebly.com are better Gift Cards Service and you got your codes faster.

Thumbnail of user davidh5499
1 review
0 helpful votes
May 6th, 2021

I ordered a $50 visa card for my Grandaughter and a matching birthday card woth balloons on it. Although it took 2 weeks to deliver via postal service, the entire proccess was very good. The matching balloon colorful birthday visa card and birthday card are highly recomended. This is the second time I used them and I will order again for every birthday needed!

Products used:
visa gift card

Service
Value
Shipping
Quality
Thumbnail of user terril480
1 review
3 helpful votes
May 12th, 2023

What a disappointment. When I read their eGiftCard ad, I immediately tried to purchase one. Got an immediate confirmation... followed by a denial, no explanation. I called, tried to get an understanding from management. They were not "allowed" to tell me anything. Interesting that I had just successfully purchased a different vendor's eGiftCard without any trouble. I'll never use their services again.

Tip for consumers:
Do not use them

Products used:
None

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From the business

GiftCards.com is the leading gift card website, and it is our mission to provide smiles by offering personalized gift cards and custom greetings. Order now!

Company Representative

Thumbnail of user tomc48
Tom C.
Typically does not respond to reviews

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2.2
357 reviews
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