Wellue Health.

Chinese scam artists sell you broken garbage. You can't get your money back. I've asked for a return or exchange and they just keep asking for pictures of the issue. Then they stopped responding after I sent a bunch of pictures. They are liars.

Beware when you are purchasing a 12 lead ECG from this company. It comes with electrode bulbs not disposable electrodes to apply to the patient. Customer support does not respond to your email immediately takes about 2-3 days. I do not recommend this company. Currently having trouble getting refunded. They don't provide you with shipping label return. You have to wait for a shipping address that you have to pay for after being dissatisfied with their product! Please look at the products carefully before purchase!

I have ordered several products from Wellue and l Love all of them. The O2 ring and the O2 max wrist oxygen monitor are very accurate and reliable. I used the ring for about 6 months and the rubber was getting thin so I requested a replacement. I received excellent customer service and received a brand new replacement within a couple days. I recommend these products and buying them directly from Wellue.
These products are life changing. All of our doctors love them as do other patients that we encounter. Several patients have bought them after seeing ours, and I haven't heard a single complaint. Well worth the price.

The ring works well but the Viatom phone app has stopped working and no longer shows downloaded data from the ring. Their customer service seems to be non-existent. It's been 5 days and no response from them. I need this to monitor my sleep apnea. Very disappointed!

I needed to return an item to the company and found their customer service team to be outstanding. They answered my email immediately and explained how the return process works. Once the item was shipped back to them, they processed my refund quickly. I would definitely recommend them to anyone looking to buy their products.

Dear customer care professionals at Sitejabber,

After 2 and half months going back and forth with Wellue to resolve my gifting order issue, they finally sent the replacement out to my grandparents. It's very long time taking for my grandparent's anniversary gift order.

Very mental exhaust with frustration and headache when dealing with Wellue for this long-standing gifting order issue. But yet one needs to be very very very patient waiting for their response. And reaching the key person and decision-maker is extremely important when it come to the resolution for issues.

Sincerely,

Yi-Rong Yang

5/18/22

I ordered the Portable Mesh Nebulizer based on the description and photos on their website. The mask that goes over the mouth and nose did not look the same as the mask on the photo. The mask I got was folded in half and had a headband. Since the mask was folded, it squeezed the face, making it difficult to breathe. I contacted the company as I wanted to return it. On their site it says you have to write to them to get a return address. The site also states that they will respond in 12 hours. This was not always the case. I got a reply saying that I needed to wait a few days for the return address as they were moving their warehouse. I asked them for a prepaid return label but they wouldn't send me one as they said that what I had received was the same as the photo. I sent them photos of what I had received and the photo on their site, but they insisted it was the same. I spent $16 on the return shipping.

Not a US company. Sent a defective product and I have been working for weeks to get a RMA number to return and refund product. Same scheme as others:

Thanks for the message.

Please package all well. We will provide return details asap. Cause our warehouse is moving, could you please wait some days?

As a honest seller, we don't damage your interests.

Best regards,

WellueTeam

4E, Plant Building, Tingwei Industrial Park, No. 6, Liufang Road
Baoan District, Shenzhen, Guangdong, China *******

Poor customer service. I constantly tried to get a response despite the fact their website says I will bet one. Then they keep moving the goal post. First it was "you emailed us on a weekend", so I suggested they update the website to clarify. No response. 4 emails later, waiting 3 days between each request for a reply, they finally say it was the holidays (weeks after NYE). I ask for a very reasonable feature, they say it can't be done. I ask why and they say just say it can't. I follow up twice and remind them I'm asking WHY and they simply repeat that my demands were forwarded to another department.

Wellvue is guilty of what is called feedback retaliation. It's basically lashing out because give you criticism and want you to do better. There's also tones of being anti autistic, as autistic people like myself while not rude, are very straight forward. You may claim "but they didn't know you're autistic." You can know or sense someone is different in some way and be hateful about it. In my case, Wellvue needs to address implicit biases it has against the autistic. It's my hope HR/DEI department will coach them on this. Until now, I'm not using their product and will go elsewhere.

Their website tells you that they have a 30 day money back guaranty. I Purchased a Checkme O2 Max Wrist Oxygen Monitor, I tested it for a week against a hospital pulse oximeter (UC Davis MC) and a commercially available duckbill pulse oximeter (from Amazon). The sensor was placed on the same finger all the time. The Checkme O2 Max Wrist Oxygen Monitor would always read 4-6 points (SPO2) lower than both above mentioned pulse oximeter. I reported this to their customer support and requested a return authorization for their defective product. I have sent several emails and as to date, they have not given a return instruction or RMA number. Their latest excuse was that their warehouse is moving. I have written an honest review of the above product then after a couple of days, it was removed.

Unit has 1 year warrant but they will not send a working replacemen wellue sent a broken replacement, i quess it funny to wellue to send nonn working units to people that have a 1 year warranty.