• Gettington

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Overview

Gettington has a rating of 1.85 stars from 199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gettington most frequently mention customer service, order anything, and late fees problems. Gettington ranks 795th among Discount Shopping sites.

  • Service
    25
  • Value
    21
  • Shipping
    22
  • Returns
    14
  • Quality
    19
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I talked with the Customer Service rep she didn't understand what the problem was.
How would you rate Gettington?
Top Positive Review

“Sorry to see them go.”

Lynda M.
5/2/21

I have never had any issues with Gettington. Maybe it was the particular items I bought I don't know. I just know that I will miss the products they do offer. But on the bright side, I do shop Country Door and Grandin Road along with Wards and Ginny's to name a few so all will not be lost. Good luck to those who will now be laid off etc...

Top Critical Review

“Don't give them your business.”

Tamara M.
4/18/21

Update: The company is closing, that's why everyone's accounts are being closed. Why couldn't they just tell people that? I paid my bill down to the very last payment for $68 which will be due Mid-May. I was never late and used the account responsibly, only making another purchase once the last one was paid off and never returned anything. The next thing I know, I receive a notification from Experian stating my Gettington account was closed/settled due to inactivity. I never received any notice at all from the company and my credit score has increased by 53 points this year so they can't even say their annual financial review for me was derogatory. Very bad business practice.

Reviews (199)

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Reviews that mention popular keywords

customer service (63)
Thumbnail of user walindap
1 review
14 helpful votes
June 15th, 2017

I have ordered a HP and it last for five or six years. My mother board finally went out. I have order an other HP one month ago. I was disappointed because they send me the wrong color but I seem to like it. My power button doesn't light up anymore and when I go on a site it blanks out in 10 - 15 minutes. So now I will contact them and see what the response will be. Stay Tune.

Thumbnail of user richardm66
2 reviews
4 helpful votes
June 26th, 2013

UPDATE (10/5/2016):

Things have changed a bit in the past few years. Gettington's interest rates and prices have gone up quite a bit, so I've pretty much stopped using them.

I don't think they're a bad store. All the orders I placed were handled well except for a few that were delayed by FedEx SmartPost, which really isn't Gettington's fault. SmartPost delivery always sucks where I live. But with the increases in both pricing and interest, Gettington is just not competitive anymore.

ORIGINAL REVIEW (6/26/13):

I don't have extensive experience with Gettington, but the orders I have placed have been processed promptly and delivered within the time frame promised.

I have only had one occasion to call their customer service department, and it was not because of a problem on their end. Briefly, where I live, we don't have carrier route delivery, so everyone has a PO box. But I ordered an item too big to be delivered to the PO box, and my 911 address (the closest thing we have to "street addresses" here) wouldn't validate in their system, so I had to call them.

The call was answered promptly, and the lady who answered (1) was American, and (2) immediately understood my problem. She entered a manual override for the shipping address and gave me free shipping on the order -- which was quite a bit due to the item's weight -- to compensate me for the slight inconvenience of my having to call them.

So truly, I have to say that I have no complaints about Gettington. Yes, their prices are a bit high (though much lower than, for example, Fingerhut); and yes, their interest is a bit high. But they also take chances with people whose credit is less-than-perfect, which is more than can be said of most retailers nowadays; and they tell you the exact amount your order is going to cost (including financing), based on your payment selection, before you even submit it. That's pretty honest, ethical, and transparent, in my opinion.

And by the way, no, I don't work for Gettington, nor do I have any financial interest in the company.

-Richard

Thumbnail of user mikes284
1 review
6 helpful votes
April 1st, 2015

Look must people that go thru these services know what there getting in bed with.
Over priced items and low payment so they can make money on you.
Do yourself a favor and DONT over extend yourself.
If you buy something for 200$ pay it off within the month like a credit card.
At least that's what I do.
My biggest complaint with gettington is there shipping takes at least 7 and as many as 14 days to get to you. In a world where everything is FAST shipping works as slow as the old pony express days.
I am an Amazon prime user and that's the other side of the spectrum 2 days maybe I'm spoiled.

In closing if slow shipping is no biggie and you pay your bill in full gettington is great!

Thumbnail of user mikeh123
1 review
4 helpful votes
May 21st, 2014

I'm noticing, whatever I seem interested in, they don't have in stock. "shipping from supplier on bla, bla". And the shipping from supplier dates keep going further out.
I'm thinking they're not paying (or having trouble) paying suppliers. The prices stink, they're full retail prices. I'm waitng to read that this company is on the rocks.

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