• Gettington

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Overview

Gettington has a rating of 1.85 stars from 199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gettington most frequently mention customer service, order anything, and late fees problems. Gettington ranks 801st among Discount Shopping sites.

  • Service
    25
  • Value
    21
  • Shipping
    22
  • Returns
    14
  • Quality
    19
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I talked with the Customer Service rep she didn't understand what the problem was.
How would you rate Gettington?
Top Positive Review

“Sorry to see them go.”

Lynda M.
5/2/21

I have never had any issues with Gettington. Maybe it was the particular items I bought I don't know. I just know that I will miss the products they do offer. But on the bright side, I do shop Country Door and Grandin Road along with Wards and Ginny's to name a few so all will not be lost. Good luck to those who will now be laid off etc...

Top Critical Review

“Don't give them your business.”

Tamara M.
4/18/21

Update: The company is closing, that's why everyone's accounts are being closed. Why couldn't they just tell people that? I paid my bill down to the very last payment for $68 which will be due Mid-May. I was never late and used the account responsibly, only making another purchase once the last one was paid off and never returned anything. The next thing I know, I receive a notification from Experian stating my Gettington account was closed/settled due to inactivity. I never received any notice at all from the company and my credit score has increased by 53 points this year so they can't even say their annual financial review for me was derogatory. Very bad business practice.

Reviews (199)

Rating

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Reviews that mention popular keywords

customer service (63)
Thumbnail of user tobyr26
1 review
19 helpful votes
May 9th, 2019

I opened this account because I needed credit to purchase Christmas presents a few years ago. I made the mistake of ordering a lot of things and shipping is NEVER free with this company. The shipping was almost as much as the actual products I bought. I also found everything I ordered for much lower prices at many other places. I got behind on payments a couple of times and the late fees are outrageous. I also had issues with products not being sent when I was charged and went through hell trying to get problems fixed. My mother in law is still trying to get her Christmas present from 2019. She paid shipping to send something I sent her back, reordered what she wanted and it still has not been sent to her. I am closing out my account and will not buy another thing from them.

Thumbnail of user carls471
1 review
1 helpful vote
September 30th, 2020

Never can use promo codes always not qualfied they are never let you use codes and shipping is a joke I hope they close my account ill start class action against them

Thumbnail of user mattief9
1 review
13 helpful votes
June 20th, 2019

I discovered Sahalie last year and bought several items from them all of which I loved and regularly receive compliments on when I wear them. So Gettington bought them. I followed the links, struggled through the Gettington website and the ordering process which all seemed more cumbersome than necessary and finally got my order placed (all Sahalie items).

I purchased five items. When they arrived, I was disappointed in both the fit and the materials, and ended up sending back four of the five. How I managed to buy so many wonderful items from Sahalie before and then end up returning 4/5 of my last order, I don't know. Chance I suppose. Fine.

BUT... the return process was just as cumbersome as the purchasing process and I never received any communication when they received the items back. In the end, I was relieved when, several weeks later, the refund showed up in my account and I knew I wouldn't have to deal with customer service.

I will not shop here again.

Thumbnail of user cynthiap48
2 reviews
2 helpful votes
March 29th, 2017

I have been ordering from them for years, simple items, coffee pot, lamps, etc. and there hasn't been a problem. I recently ordered a bedframe, mattress, dresser and a nightstand and every single item was damaged - and I have been calling customer service and emailing them and I have not received one phone call. I want this stuff out of my house, but no one will get back to me - I will never order from them again!

Tip for consumers:
Don't order anything of value!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamess566
James S.
2 reviews
6 helpful votes
July 4th, 2017

Compare prices on other web sites first. For the most part Gettington is selling the same product for almost twice the amount. WTF?

Thumbnail of user terrib8
1 review
19 helpful votes
December 9th, 2013

I am a new customer of theirs. I just ordered 3 items from them. The first item I received was supposed to be a 4" mattress topper it was a 3" topper so I had to send it back and reorder still waiting... the 2nd item came a few days later a worklight for my boyfriend way smaller than advertised for 50.00... the 3rd item came today. A game for my son for Christmas and you guessed it... the wrong game was shipped. So. I am going to have to send it back and cross my fingers I get the correct one in time for Christmas. I was really hoping this would all go smoothly. I hope that in the future they can get it right!

Thumbnail of user allenw27
1 review
1 helpful vote
December 23rd, 2015

I ordered 2 items but only received 1. I contacted customer service and they stated they would investigate and I would receive a response back. After 2 weeks and not hearing anything I contacted them again. They gave me the same answer with the same results. No response but still charging me. The third time I called I told them I would not be using their service anymore they did not care. It has now been 6 months they keep raising my credit limit to try and get me to use their service but I am not going to spend my money on a company that does not care to make it right. All they had to do was show that it was delivered. They lost more money by not taking care of the customer then just crediting my account or proof that it was delivered.

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