• Gettington

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Overview

Gettington has a rating of 1.85 stars from 199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gettington most frequently mention customer service, order anything, and late fees problems. Gettington ranks 801st among Discount Shopping sites.

  • Service
    25
  • Value
    21
  • Shipping
    22
  • Returns
    14
  • Quality
    19
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I talked with the Customer Service rep she didn't understand what the problem was.
How would you rate Gettington?
Top Positive Review

“Sorry to see them go.”

Lynda M.
5/2/21

I have never had any issues with Gettington. Maybe it was the particular items I bought I don't know. I just know that I will miss the products they do offer. But on the bright side, I do shop Country Door and Grandin Road along with Wards and Ginny's to name a few so all will not be lost. Good luck to those who will now be laid off etc...

Top Critical Review

“Don't give them your business.”

Tamara M.
4/18/21

Update: The company is closing, that's why everyone's accounts are being closed. Why couldn't they just tell people that? I paid my bill down to the very last payment for $68 which will be due Mid-May. I was never late and used the account responsibly, only making another purchase once the last one was paid off and never returned anything. The next thing I know, I receive a notification from Experian stating my Gettington account was closed/settled due to inactivity. I never received any notice at all from the company and my credit score has increased by 53 points this year so they can't even say their annual financial review for me was derogatory. Very bad business practice.

Reviews (199)

Rating

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Reviews that mention popular keywords

customer service (63)
Thumbnail of user tamaram261
1 review
1 helpful vote
April 18th, 2021

Update: The company is closing, that's why everyone's accounts are being closed. Why couldn't they just tell people that?

I paid my bill down to the very last payment for $68 which will be due Mid-May. I was never late and used the account responsibly, only making another purchase once the last one was paid off and never returned anything. The next thing I know, I receive a notification from Experian stating my Gettington account was closed/settled due to inactivity. I never received any notice at all from the company and my credit score has increased by 53 points this year so they can't even say their annual financial review for me was derogatory. Very bad business practice.

Tip for consumers:
Their shipping prices are crazzzzy expensive, they don’t honor any of their coupon codes and they will close your good standing, low balance, paid on time credit account for no reason.

Products used:
Patio furniture and electronics

Thumbnail of user shermanm33
1 review
1 helpful vote
March 5th, 2021

After getting the run around for an hour about a order I never received i was told I was passed the 60 days for them to do anything. I was like no I called February 12th and told you I had not received my order and was told someone will look into it and get back to me. Here we are March 5th and I have to call Gettington again to be told they can't do anything for me 60 days had passed you owe $500 for placing a order not are fault you didn't get it. WoW what a joke apparently they don't care about customer service.

Tip for consumers:
Don't trust Gettington to call you back call everyday if you do business with them.

Products used:
Never received my boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisat402
1 review
16 helpful votes
July 19th, 2019

I opened the account before Christmas 2018, could not find anything on the site suitable for my kids but decided to keep it open as I can still use to send flowers on special occasions. It's been only 8 months since I opened the account, have not used the account once, and found out today they closed my account weeks ago. No notice, no email, no mail, nothing. I called customer service and was given the run around, no one could tell me why my account was closed. Very disappointed.

Thumbnail of user ryanh328
2 reviews
8 helpful votes
January 17th, 2021

I ordered a lap top they claim it was sent
I never got it so I've optimized them several times and they refuse to take it off my credit report
So fair and fair
I STRONGLY DO NOT RECOMMEND DEALING WITH SCAMMERS LIKE GETTINGTON OR ANY OF THE OTHER 12 DBAs they go by.
They put your personal information at risk by sending you that 1990 catalog

Tip for consumers:
Do not waste your money on over priced items

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user berthas31
1 review
1 helpful vote
December 17th, 2020

My account was closed for no reason without my knowledge. I was getting ready to make an order, but found out that the account was closed without any notification or any phone call. Terrible way to conduct business. Worst of it all, I can't reapply for a credit application through Gettington. This is not the way to treat your valuable customers that have done great business with you in the past. Gettington needs to be investigated on how they conduct business with dealing with their customers going forward.

Thumbnail of user deek147
1 review
0 helpful votes
May 19th, 2022

DO NOT AQUIRE THIS COMPANY'S CARD. THE INTEREST RATE IS SUPER HIGH. YOU WILL PAY THEM FOREVER. KEEP AWAY FROM THEM

Service
Value
Shipping
Returns
Quality
Thumbnail of user torik15
1 review
13 helpful votes
May 19th, 2020

I hadn't even had this account for a year and they closed it without informing me due to non activity, 6 months of which were during COVID 19 pandemic when I had no extra money to spend! I will NOT reopen this account EVER! Meaning the company lost a potential future customer forever. Their loss...

Thumbnail of user charlys13
3 reviews
16 helpful votes
August 20th, 2019

I received a card from gettington with $500 credit line and a bunch of info stating how it is good for medical, dental, shopping, etc. However, there was nothing on the card to process it. When I called I was told it is only for shopping at Gettington. What crap these people hand you. I cut the card in half and threw it out. Never order a card from this company again.

Thumbnail of user brandyh93
1 review
0 helpful votes
December 2nd, 2020

They have the worse made products and don't stand by their product. If you have a return you have to pay to return and they decide weather it's returnable after u pay for shipping then send it back or throw it away with no credit to your acct. Their customer support is horrible. They don't care about their customers. I gave them one star only because I had to.

Thumbnail of user earlestj
1 review
21 helpful votes
November 25th, 2018
• Updated review

I received an email for Gettington's black friday/cyber deals. I assumed it was more of the same, but decided to check it out anyway. Lmao! The so called deals were laughable at best. I am just amazed at how a company could charge such outrageous prices. I saw an echo dot 2nd gen on sale for $89.99... what!? The company that makes it doesn't even sell it for that much. In fact amazon has it on sale for $19.99, with an optional monthly payment plan of $5 x4 for those who need. This company will never change, not until the consumer puts them in check.

I don't know what happened
January 16th, 2018
• Previous review

I've used gettington for years and I watch the company go from great to s**t. When I first started using gettington the prices were great and interest was calculated upfront. The easy pay option was a life saver. I could order as much stuff as I wanted and the easy pay option had me paying $20-$25 a month. That was for the entire order! Now, oh how the mighty have fallen. Overpriced items, outrageous shipping fees and the customer service is trash. I'm not sure if fingerhut owned gettington initially or acquired later, but now they are one in the same. I mean identical! I'm in the process of paying the last few dollars and then the account will be clipped!

Thumbnail of user teresab774
1 review
0 helpful votes
July 2nd, 2021

I love gettington! They have exactly what I am looking for and reasonable payment arrangements. Their products are of stellar quality also.

Thumbnail of user lynnel57
17 reviews
73 helpful votes
June 5th, 2019

When I called to change my email the customer service representative asked for my entire social security number! I told her no way that my life is attached to that number. That's how identities get stolen. She said it's "standard practice and people do it all the time". I asked for her supervisor and was on hold forever so I hung up and called back to speak to someone else who said it's not standard practice and they are supposed to ask for last 4 digits only. A bit of a very unethical scam request for an email change?! Never give your whole number out to anyone your life is attached! I paid off my account and closed it.

Thumbnail of user gw219
1 review
0 helpful votes
February 20th, 2021

Gettington wants you to keep ordering or they will reduce you line or credit If you don't order in a lot they will close your account with out any notice this hurt you credit score when they close your account their item s are way over price any way and real poor customer service

Tip for consumers:
Compare prices

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidd874
1 review
6 helpful votes
January 21st, 2019

All of their prices on regular items you can find elsewhere are too high. A simple generation 1 Amazon Echo Dot is more than 2x the price of a CURRENT model on any other website. Not sure why I started getting their targeted ads this week, but I laugh at each item and close the window.

Thumbnail of user shirleyb786
1 review
1 helpful vote
June 9th, 2021

I had a balance $37.00 and paid it off. The next month I received an alert that I had a balance of $20. I received a call from an individual repressing Gettington, stating my payment of $20 was past due. I explained to her that my balance was paid off. Meanwhile, chickens are crowing in the background. She confirmed that my balance was paid in full, but gave me a number to call. She was unable to explain the discrepancy.
Yesterday, I received notification that my balance is now $40,
I know they have gone out of business, but it seems that these people are scammers. I have reported it.
Word to the wise: Monitor your balances.

Tip for consumers:
Overpriced items for quality.

Products used:
Bar stools

Service
Value
Shipping
Quality
Thumbnail of user donnab2522
1 review
0 helpful votes
April 26th, 2022

I HAD PAID MY ACCOUNT OFF IN FULL AND STILL SHOWING ON MY CREDIT REPORT THAT I AM LATE ON MY PAYMENT SO GLAD I DONT HAVE TO DEAL WITH THEM ANYMORE BUT HOPE IT COMES OFF MY CREDIT IN GOOD STANDINGS OR I WILL BE GIVING THEM A CALL

Service
Value
Shipping
Returns
Quality
Thumbnail of user sabrinaj63
2 reviews
3 helpful votes
December 10th, 2020

Never received a jacket i ordered 3 weeks ago for Xmas gift. Called customer service three times. I have to go through so much to try to solve. There still trying to charge me. The worst policy I've ever heard of.

Thumbnail of user lilianaw7
1 review
1 helpful vote
October 14th, 2020

Stay away from this company, I am reporting them for unauthorized activity using my bank account. Two Transactions were done, one for $685.50 and other for $500 and are already cleared from my bank account. This is the second time they tried to mess up with my finances. I am wonder how many people they are stealing using bank accounts. I am reporting this activity.

Thumbnail of user fredt116
1 review
5 helpful votes
August 4th, 2020

I guess being laid off and smart enough to keep a zero balance and not run yourself into credit problems isn't good enough for webbank. I wish i could say what i'm thinking, but then this review would never make it to publishing.

Thumbnail of user elizabethr331
1 review
14 helpful votes
October 12th, 2018

29% interest rate on their credit card? The average is around 15%. Plan to put yourself deeper in debt, high additional charges, and more bad credit that will take you years to climb out of. When canceling the brochure, do not give your social security number! Never give your social security number to a business (other than health care), unless you want more turbulence in your life with identity theft.

Thumbnail of user joshual149
1 review
16 helpful votes
November 27th, 2019

I ordered a queen size bed frame at $400.00. I get the frame in one box. No where near big enough for all the pieces, i open the box, and find out I'm missing half the stuff (go figure from the size of the box) i call customer service and they tell me i have to send it back, at MY cost of shipping. They wont just send me the parts im missing! I guess i should have looked at the reviews before ever doing business with this $#*! hole of a company. Needless to say, i told them i would be sending it back, and they could shove it where the sun doesn't shine sideways! NEVER NEVER NEVER NEVER NEVER do business with this shaddy company! You will regret it! Picture of the box of came in.

Thumbnail of user annettek28
1 review
10 helpful votes
April 12th, 2018

I have been with Gettington for almost 8 years! Have always had excellent payment record and never had a problem with customer service. I've had one return and it went perfect! Products were exceptional and not over priced. But I just found out they are raising interest rate to 29% in June 2018. I'm so fired up by this! I told them you can be assured I will be closing my account. This is just UNBELIEVABLE!. I would have given 5 BUT NOW ITS 1

Thumbnail of user angelaj611
1 review
0 helpful votes
May 1st, 2021

They are closed but why close our accounts to have negative credit scores. The store is close but the bank is still open for us to still make our Payments... Im very us set

Service
Thumbnail of user franciscov98
1 review
14 helpful votes
August 19th, 2019

First of all, I was unable to have an order shipped to an address other than mine. After calling customer service, they sent the request to their verification department, which denied the request. Again I submitted an order to be delivered to myself and was referred to customer service. Upon calling and verifying who I was, they requested that I send them a copy of my D/L, SS card and a bill. You would think that all this would have been covered when they ran my credit. Deal with them if you have a lot of time to waste.

Thumbnail of user markv412
1 review
3 helpful votes
August 17th, 2020

Beware! This company has a habit of closing accounts without your knowledge while affecting your credit history. They do not stand by the products they sell. They are overpriced by up to 2x the value on some items. Supervisor VIC employee number 410 is un help and made an excuse for another person named ALAN who contradicted another employee named Alexa. I waited two weeks for them to fix the issue on my account only to here lies being spun. Also... I believe the supervisor VIC and ALAN were the same person I spoke to and all they did was lie to me. They have lost my business and trust.

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