I've been ordering from this company for 5+ years, likely more than 30 orders placed throughout the years and probably $20k+ spent, so needless to say I've had quite a bit of experience with them. In the early years, they were great. Tons of selection, quality was expected - not the highest, but fine for fashion jewelry with a 5% +/- error rate where components were misshapened/unusable (also understandable and acceptable). They even accommodate custom requests if an item is only offered in silver online, you can request gold finish for a little extra $

Yes, shipping takes long, but I'm assuming things are made to order and not ready to ship. They also ship orders in separate boxes/times sometimes instead of 1 big box per 1 order. A heads up for those who use DHL/FedEx/UPS, as EACH box has processing fees (not talking about duties/taxes, that's in addition which I know I need to pay) by the shipper, so you may get dinged by the shipping company with processing fees for however many boxes Gets.com chooses to ship your order with instead of 1 processing fee for 1 box.

As for quantity received - honestly I've never counted... so I can't comment on that. Bad me. After reading these reviews I should. I didn't want to spend a week counting ******* per style and multiple styles of an item.

I've ordered and re-ordered items as I was very happy with the quality. However over the years, the items would change in quality - same photos and descriptions, but the metal would be thinner and flimsier. Then I started receiving incorrect items, only to be begged to keep the wrong items for a discount. This started happening more often and costing me money to buy huge quantities of items I technically never ordered (not to mention storing all these items until I can resell them).

Because of this, ALWAYS ask for them to send photos with calipers to show size before shipping. They are hesitant to refund for mistakes made on their end. I have received a full credit to my card once, but other times it's been store credit.

Then prices/minimum quantities/sizing started changing AFTER my order had already been placed. Either more expensive, by more that 500% of the original price, or way lower quantity for the same price. They would message me about the change, but when I click the link of the item, the description is ALWAYS exactly as when I had placed the order - no changes to show this new "updated" price.

I really want to love this company (and have for years!) but keeping unwanted merchandise and dealing with incorrect items, price changes - its just not worth the headache. There has been a problem with almost every order I've placed this year (very few issues 5 years ago!). I'd rather pay more for components that are as described with up front pricing that is honoured at the time of purchase. Will sadly not be using this supplier anymore.

I had purchased a few times before from gets.cn and had a decent experience, so I decided to place a substantially larger order. Big mistake. Half of the pearl necklaces and bracelets I ordered were substantially smaller than described. For example, I ordered a bracelet described as 7.5" bracelet and instead I received a 6.5". The standard size for a woman's bracelet is 7.5", so one inch less makes a big difference also in the number of people who would be able to wear it. My target market was not kids, it was adults.

I had the same issue with the necklaces I ordered. A necklace would be described as 17" and I would receive a 15.5" or 16". Talk about deceptive descriptions!

Another thing gets.com will do is to fail to communicate with you and ask whether you agree to a change in material and they will just haphazardly substitute something else and expect you to accept it. I had a bracelet I specifically ordered because I wanted that specific material component. I was unplesantly surprised to find they had subtituted one of the components which dramatically changed the look of the bracelet and not in a good way. I asked them why they didn't contact me about the substitution and the non-customer service told me they thought it looked "nice" so they went ahead and competed the quantity for that bracelet.

In this order, I had also purchased a number of beads and gets.com shorted me on the quantity of beads I should have received.

I also ordered beads that looked nothing like what was pictured. If I had known the color of the beads would be as ugly as what I received, I wouldn't have ordered them.

I had many, many issues with this order and uploaded numerous photos; some of the items that were shorter than described had a ruler next to them so the gets.com people could see what I received was not what was described. I probably spent about two months going back and forth with the non customer service, but nothing was resolved. The noncustomer person would ask the same question over and over again and give me different answers to the issues I was attempting to resolve. She would promise a credit, and then walk it back, even when I copied her as to what she had previously messaged and then off course, she would deny offering a credit. She "escalated" the matter to another higher ranking person in customer service, but nothing was resolved. Then it was escalated to a manager. Still no resolution. It seemed like they were purposely dragging the matter out so I would run out of time to dispute it with my credit card company.

I had tried to come to an agreement that would be amicable to both gets.com and me, because I mistakenly believed I needed to show the credit card company that I was making an effort to resolve the matter. What I found was that for overseas transactions, the merchant's conditions apply. You do not get as much leeway as you do with U.S. sellers, so if it says you get 5 days to return the item, you had better return the item within that period and get a return merchandise authorization number also, because if you don't you could be paying for return shipping and be out the merchandise also.

In short, realize that if you're dealing with gets.com, you likely won't get what you ordered, you will probably be shorted on the quantity you order and if there's an issue with your order, they won't work with you to resolve it.

Wonderful!

Good!

This website has LOTS and LOTS of wonderful items to select from and their prices is great if you purchase the min. Qty. The site is hard to navigate, took me hours to find everything I'm looking for. The prices are great but the min. Quantity is very high. My first purchase cost me over $3,000 which is the most I've ever made on one transaction and I wasn't able to get nearly as many items as I'd like. Due to the high min. Qty. The shipping is high but still reasonable considering the amount of items I purchased. Communication is not so great. Their English is fair but still have a hard time getting them to understand what I need. My first experience with this company is not yet completed as I have not received my merchandise but so far I am disapointed in that they apparently work with several factories. I thought they manufacture the items themselves. It has been 2 weeks since I placed my order and they have contacted me at least 10 times now wanting me to increase my qty on specific items because it was out of stock and they have to produce which requires higher qty purchase. It would have been better if they find out all items requirng a change and get back to me once instead of 10 different times requring I change my order 10 times which tends to cause confusion. Also I am just one person, not a big company so this is hard for me financialy but I did increase the qty some things and had to cancel others. They make you pay right away for any balances outstanding before starting production yet when they have had to cancel items due to not being available and I wasn't willing to increase the qty amt. They give you a credit instead of a refund. I don't believe this is fair considering I pay promptly which they expect so they should also refund just as promptly. It makes me feel that once they get your money they are not giving it back - you'll just have to purchase more stuff to eat up any credit. Also the credit amount was incorrect. You have to really look at everything carefully or you'll allow them to make a mistake in their favor. Currently I am working with them to get it fixed so that I am charged only what I purchased. They owe me a credit for canceling items yet their invoice shows a balance due instead?

And lastly their production time is lengthy. I was hoping to get the products in time to sale for Christmas but it is going to take about a month (estimated only) before they ship and by then it is too late. I will write another review once I receive the products.