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Orchard has a rating of 3.66 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition, and new phone. Orchard ranks 1st among Iphone sites.
This company responds to reviews on average within 18 hours
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I have used Orchard twice to sell my phone, they give me the highest price and make the process super easy.
I purchased a Samsung Galaxy S9 advertised to be in Like New condition, however, the phone Orchard provided had an angular scuff mark (see photo) on the centre of the screen beneath a cracked screen protector. Orchard had no replacement phone in stock and eventually agreed to refund the price differential between a phone in Like New condition and a phone in Good condition but will only cover the $20 cost of the screen protector needed to hide the scuff as a credit against a subsequent purchase.
I ordered an iPhone 6 plus in 'Like new' condition however after 2 days of using it I'm noticing a lot of issues with it. The top of the screen flickers every 20 minutes and when that happens it doesn't respond to touch. When I am on the phone, the screen blacks out so I'm unable to use my phone or even end the call until someone else does.
I'm waiting to hear from Orchard, it takes them at least a day or two to respond to emails, but hopefully they will allow me a full refund or exchange as per their "30 day warranty."
I'll keep you all updated.
I had a similar experience as another reviewer here. They offered me a reasonable amount for my iPhone 5s and when I sent it in they even said it was in better condition then I had stated so they would give me $15 more. However, they also said that there was water damage to my facetime camera and that they would need to replace it. I had this phone since it was new and it never came in contact with any water. I was aware of some dust under the front facing camera which I told them if they opened the case and blew it out they would notice that the facetime camera worked perfectly. They refused to try and instead told me I would get $45 less for my phone for them to replace a camera that functionally was working just as the day I bought it.
The idea is pretty good. If you are willing to forgo about $100 to not have to deal with selling your phone on your own. I received $100 less from orchard than what was the going rate for my phone on Kijiji/Craigslist.
Tip for consumers:
If you have the time and patience sell it yourself and make at least an extra $100.
Unfortunately quite a few big scratches for a good condition used iPad mini, otherwise physically good.
Everything else is fine or works yet the battery drains very fast and past 20% the iPad has a chance to just shut off.
Not super impressed.
Gain trust and grow your business with customer reviews.
Orchard is a service that buys and sells high-quality used iPhones.
Orchard was founded by three friends who thought that buying and selling used iPhones on Craigslist and Kijiji was too much of a hassle and too dangerous. We work hard every day to bring their customers incredible products that make their lives easier. We also pride ourselves on our customer service, as well as how accessible we are to prospective customers. Got a question about Orchard? Shoot us an email at info@getorchard - we'd be happy to clarify anything about our service.
Thanks for reading!
