• GetHuman

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Overview

GetHuman has a rating of 3.31 stars from 297 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GetHuman most frequently mention customer service, and phone number. GetHuman ranks 4th among Directories sites.

  • Service
    27
  • Value
    22
  • Shipping
    4
  • Returns
    5
  • Quality
    18
Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
21
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What reviewers want you to know

Positive highlights

  • Don't think I dealt with such a great customer service agent anywhere in the past.

Critical highlights

No critical highlights yet

How would you rate GetHuman?
Top Positive Review

“I even tell Social Workers about this!”

Henry W.
4/8/23

I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Top Critical Review

“Waste of time”

PABLO O.
2/15/24

I was trying to reserve a flight with them, You have to share all your security information before they give you an answer.

Reviews (297)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user henryw514
1 review
0 helpful votes
April 8th, 2023

I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Tip for consumers:
The only annoyance are all the Ads. Between every bit of useful information. There are a bunch of Ads and it's annoying if you accidentally click on them. But it is a free service but something has to pay the bills I guess. Still a 5 star site and resource.

Products used:
It's a website that tells you how to get a real human being and skip through automated questions and answers. Pretty much a cheat code for getting a real representative.

Service
Value
Quality
Thumbnail of user beckyc409
1 review
1 helpful vote
March 4th, 2023

I was having problems with my direct express card, I was trying to get a hold of them as to why my card was denied, well I called direct express lots of times but they had high calls and kept hanging up. Gethuman really helped fast. I don't know what they did but they got my card working. Thanks gethuman I got you guys for future references you rock!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnp4916
1 review
1 helpful vote
February 23rd, 2022

I was at my wit's end trying to resolve what seemed like a simple action - submitting a document electronically. Then I found GetHuman and have nothing but praise for the courtesy, patience and help from the fellow on the phone. Thank you!

Service
Thumbnail of user paulh2909
1 review
0 helpful votes
November 7th, 2022

BOOKMARK this site.
I called the support group to upgrade my service to include the hotspot. The tech named Nina told me they didn't have that service but I knew they did and advised her I had hotspot the whole time other than this billing period. I had used some of the reward points that didn't include it. I asked her to put me on that plan and was met with more resistance. After several minutes, she finally agreed to look at that particular plan and changed it. During the payment process, she asked if I had other properties. I felt that information is personal and it seemed very suspicious but she kept insisting that it's required. I told her no and advised she's asking personal information I didn't feel comfortable about. I'm ******** to start with and it was extremely difficult to cooperate with her. She seemed to retaliate by asking me to repeat information multiple times on multiple occasions. She even asked me to speak very slowly and spell each word. NO customer deserves that kind of treatment.

Service
Value
Quality
Thumbnail of user kanchanak3
1 review
1 helpful vote
March 31st, 2023

My whatsapp account has been baneed turn it please sir review my whatsapp account my whatsapp number is *******258

Thumbnail of user tege
1 review
0 helpful votes
September 4th, 2022

Large Take loan app customer care number ++++
large Take loan app customer care number ++++
large Take loan app customer care number ++++

Products used:
large Take loan app customer care number ❾❾+⓿❸+❷❺+❸❹+⓿❷

Service
Value
Shipping
Returns
Quality
Thumbnail of user suew328
1 review
1 helpful vote
November 17th, 2020

Getting the direct technical support phone number from gethuman saved me a lot of phone directory number punching, I suspect. That was a big help. The number I called was valid and I got through to an actual human being who was extremely personable AND helpful. He talked me through what I needed to do to resolve the issue I was having, and... problem solved! Thank you to iFit and gethuman for following up to see that my issue was resolved.

Thumbnail of user michaelh1344
1 review
0 helpful votes
May 9th, 2019

If you are like me and hate what seems like endless loop tape recordings, filled with endless options, and long wait times only to get someone who tells you they need to transfer your call to the right department, THIS SERVICE CAN HELP.

It has helped me many times and I would recommend it to anyone who wants to cut through the chase. Great concept (people helping people) and sometimes it really works.

Thumbnail of user kenp278
1 review
1 helpful vote
January 22nd, 2020

This is the second occasion HSBC have allowed money to be unlawfully paid to an American from my UK account. For this last issue, I have to wait up to (quote) 60 days to learn if they will replace the debited theft back into my account and all due to their oversight/error. I have banked with them & the Midland Bank before that for over 60 years. I am a private & retired individual.

Thumbnail of user sarinas7
1 review
0 helpful votes
June 5th, 2020

This site truly helped me. My wait time was 30 min at 4pm on friday! Representative was able to answer ALL my questions. Would not have been able to get through on main 1040 line, says due to high volume they caint answer the phone and it hangs up. Call *******582, dont push 1 for english, wait for it to ask for 3 digit extension then push 652

Thumbnail of user abubakarn
1 review
0 helpful votes
April 15th, 2019

Where company customer support lets you down, gethuman gives you a lifeline. They tell you what modes of communication work and also help you phrase your question clearly. I just read you can also call through gethuman if you are abroad and need to deal with businesses back home. I am grateful for the team that built and maintains this website. Thank you.

Thumbnail of user richards2179
1 review
0 helpful votes
June 12th, 2020

Spoke to Wayfair and the associate was polite and resolved the issued within 5 minutes. Way to go Wayfair. Excellent service. Highly recommend Wayfair. Their products, prices are exception. Very happy with my purchases. They have a customer for life. Very well done.

Thumbnail of user theodorek42
1 review
1 helpful vote
June 29th, 2020

I received the help that I needed quickly and properly. At first I thought that I was not receiving assistance because it was an automated process with no involvement with another person. As a result of my concern with receiving assistance I wrote a formal letter to the IRS. In fact the IRS review of my return determined that I was entitled to additional funds in my return. I treat my tax payments during the year as a savings account and I pay more that the needed amount.

Thumbnail of user paulc1078
2 reviews
0 helpful votes
March 28th, 2020

Within minutes of submitting my situation I had a reply for Ohio unemployment and was able to complete my application. Thank you very much

Thumbnail of user melissam952
1 review
0 helpful votes
March 8th, 2020

They have an accessible site for support centres that are verified. Accommodating and responds fast. You can get easy instructions and results.

Thumbnail of user miriamm99
1 review
0 helpful votes
March 27th, 2020

My complaint was not about anything too serious. It was one of those principle' Issues. Someone caused me a loss by not doing their job, and then not telling the truth.

After GetHuman assessed the complaint and I received a refund. I guess it made me feel like the little guys aren't always dismissed. Thank You, Get Human!

Thumbnail of user gh491
1 review
0 helpful votes
September 7th, 2022

As written on my Facebook page -
Great site for contacting companies
Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than trying to find them yourself
https://gethuman.com/

Products used:
Support help issues

Service
Value
Quality
Thumbnail of user nancyb111
1 review
0 helpful votes
April 27th, 2019

I luckily stumbled upon this site and when I was about to give up hope GetHuman was able to fix my issue of getting back on my pof.com site within a day. I answered a few questions that they asked and they were able to get back on my site with the very same password that pof.com kept saying was incorrect. I am a very satisfied customer and give you the FIVE stars that you so rightly deserve! THANK YOU GetHuman!:-)

Nancy

Thumbnail of user hebam13
2 reviews
0 helpful votes
November 16th, 2022

NJ EZPASS is the worst agency to try to contact (NY, PA & DE are excellent in comparison). My daughter and I were trying to get through to simply make one request…I tried mailing a letter and that did t work so we tried calling….has anyone ever tried calling Ezpass NJ? I called every single day for a week for over an hour and then decided to research and discovered a service you MUST try…it's called "GETHUMAN". It's a free website that basically waits on hold for you and calls you the second someone answers — So after three days of having this service be "on hold" for me and 7 1/2 hour wait — you read that correctly — 7 1/2 hours…I finally got someone on the line and resolved the issue! #gethuman rocks!

Service
Value
Quality
Thumbnail of user carlac176
1 review
2 helpful votes
January 16th, 2020

Help when I needed yoUr turned out automated call was a scam, but to actually get through to Amazon was very difficult. Phone number given is no longer in use.

Thumbnail of user jessicaj342
1 review
0 helpful votes
November 15th, 2019

I love the rep i spoke with. She was extremely knowledgeable and figured out my problem in minutes with only asking 2 questions! She was a life saver and had my account back up and running in 5 minutes versus me waiting 24hours for a email back or 24 hours to try and verify new amounts on my account on my own and getting it wrong again and having to wait again. And as far as the phone number for customer service they couldnt help me at all with my issue so thank god for this chat

Thumbnail of user khaleda51
1 review
0 helpful votes
May 21st, 2019

I've got the problem solved in good manner and good effect...

Thumbnail of user roberts405
1 review
1 helpful vote
March 30th, 2016

I called with a problem and they helped right away. This level of service was worth the time to leave a review. I would highly recommend Get human to anyone!

Thumbnail of user saup2
1 review
0 helpful votes
January 23rd, 2019

A new customer to verizon, i was not able to speak to a Rep after chatting wtih multiple online reps, who did not have correct information or were not empowered to do the job they claimed to help me with.
GetHuman, gave me the numbers for correct HUMANS :) who were able to listen and fix my issues.
Thanks Gethuman

Thumbnail of user paulm439
1 review
2 helpful votes
August 8th, 2017

I recently had to call comcast. I first tried to call them directly, and after 20 minutes on hold, I gave up, went to gethuman.com and was able to get to them in four minutes!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than ever.

How do I know I can trust these reviews about GetHuman?

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  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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