• GetHuman

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Overview

GetHuman has a rating of 3.31 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GetHuman most frequently mention customer service, and phone number. GetHuman ranks 4th among Directories sites.

  • Service
    27
  • Value
    22
  • Shipping
    4
  • Returns
    5
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
21
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What reviewers want you to know

Positive highlights

  • Don't think I dealt with such a great customer service agent anywhere in the past.

Critical highlights

No critical highlights yet

How would you rate GetHuman?
Top Positive Review

“I even tell Social Workers about this!”

Henry W.
4/8/23

I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Top Critical Review

“Waste of time”

PABLO O.
2/15/24

I was trying to reserve a flight with them, You have to share all your security information before they give you an answer.

Reviews (296)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user ashj23
1 review
0 helpful votes
August 17th, 2021

Aside from GetHuman being super easy to use and costing me nothing but free time, the service rep for Comcast who received my call was sure it was a random prank/robo call. She almost hung up, but was curious enough to see it through. Once I answered after GetHuman called me back, she was blown away for about 5 minutes before we could even talk about why I called. It was hilarious. She asked for the website and kept repeating it to make sure she did not forget it and also said she would use it from now on. GetHuman kept me updated on where they were in the process of getting me a rep to speak with! They also sent me text messages when they called back and I missed it, or if they ran into technical difficulties (that they went through for me and I didn't have to deal with the headache!). They're legit. Thanks GetHuman!

Tip for consumers:
Be patient, and add as much info that they can use to navigate the robots for you.

Products used:
Call back service

Service
Value
Quality
Thumbnail of user tanyam499
5 reviews
7 helpful votes
January 15th, 2023

Not bad. I've got a callback that I was waiting for a long time. When I say "for a long time" I mean it. I was trying to call one company for two weeks and I had no luck. It took GetHuman a day to get a person for me. Thanks for the service, it was useful.

Service
Thumbnail of user laynel11
4 reviews
1 helpful vote
January 18th, 2020

Although ultimately, I did not use any suggestions from GetHuman in dealing with my Epicurious.com issue, I was impressed with how they did make an effort. If I had another issue, technical or otherwise, in the future, I would definitely consider posing a question to GetHuman.
As for Epicurious.com, I would not hold my breath waiting for any Customer Service from this outfit. Figure out a work around, and move on. I have nothing good to say about them. If you like their recipes, search them for free, and copy them onto your computer. If you're tired of their emails, block them by training your mail client to put them directly into your Junk Mail box. If you find a better answer, for goodness sake let the rest of us in on it!

Thumbnail of user rhomeshar
1 review
0 helpful votes
May 6th, 2019

I feel as though customer service is really important to me. Over time it has dwindled tremendously. Its not just this restaurant alone a few others have this problem as well. These younger adults lack social skills as well as manners. Some of their parents think that the school system should teach them everything but honestly it takes a village to raise a child. They need to pay attention to what their children are exposed to and be more active in how their lives are structured.

Thumbnail of user briano122
1 review
0 helpful votes
April 20th, 2019

Though GH did not actually give me the answer to my problem, I found them reassuring that was some sort of help out there, on the "outside" wall of FB structure. Thanks.

Thumbnail of user beths469
1 review
0 helpful votes
March 14th, 2020

Found a walnut shell in the brownie. I bit into the brownie and discovered a sharp piece of walnut shell in the brownie.

Thumbnail of user des13
1 review
0 helpful votes
April 28th, 2019

Emailed gethuman and within a few hours we were transferred happy out same owner of 2 hotels so made it easier

Thumbnail of user desd5
1 review
0 helpful votes
May 3rd, 2019

Very helpful after we finally got through to help desk. Website very hard to navigate, after all we are only trying to rent a property for three nights, not launch a space shuttle. Please make it easier to navigate.

Thumbnail of user vivianep
1 review
0 helpful votes
September 26th, 2019

It was not long before I got reactions and even if no reason or explanation was given by Metro, the problem was solved. Thank you

Thumbnail of user umeshd2
1 review
0 helpful votes
May 6th, 2019

No any customer care number. More customers are not educated or they don't no about how can be contact to google play. But overall very good service

Thumbnail of user joanm246
1 review
0 helpful votes
July 16th, 2019

Thank you for your help. It; s nice you help customers with there problems. Sometimes customers don't know where to start or who to contact. Mine was easy it only took a couple days. And Thred UP was very helpful and generous. I will order from them again.

Thumbnail of user marieh235
Marie H.
1 review
1 helpful vote
February 18th, 2020

Not sure if it was my constant e-mails and messages to UPS or when I got in touch with GetHuman. Whoever finally got UPS to do their job - thank you. This was the first time I have used GetHuman and will do so again if I have a problem with these huge companies.

Thumbnail of user adinae1
1 review
0 helpful votes
June 2nd, 2016

It took a while to get a reply so I was worried that it was a scam at first.
But in the end they did fix my problem.
I was having trouble with setting up subdomains on my godaddy hosting and I couldn't reach Godaddy customer support.

Thumbnail of user stephaniew260
1 review
0 helpful votes
April 24th, 2019

I didn't know Groupon no longer did telephone customer service. This helped a lot with the first issue. Highly recommended.

Thumbnail of user lestert16
1 review
0 helpful votes
January 20th, 2020

On installing the fridge freezer we got concerned about the warmth of the outside walls. Contacted Customer care and were told it is quite normal and to wait 24hrs fothe freezer to settle down. They explained the unit was working towards optimum temperature. This should be explained in the manufacturer instructions

Thumbnail of user annr182
1 review
0 helpful votes
May 7th, 2019

It gave me confidence to have people watching. Although I got my money back, that was not what I wanted. I had waited over 7 weeks to get my seeds. The sites where I ordered them did not even reply.
My warning to others, Do not order from either of the sites below.
Flowers sale
ORSTAR1
They did not even respond to my inquires.

Thumbnail of user shabrib
5 reviews
5 helpful votes
October 14th, 2020

At first when I put the 3 reviews on the Uber eats app I felt like that wasn't going to work because I was expecting news about my problem with the delivery and stuff but as soon as I left my review on GetHuman I got an email quick and got the problem solved so I'm glad and thankful!

Thumbnail of user douglasg135
1 review
0 helpful votes
January 7th, 2020

The help line was very pleasant and efficient in getting me reconnected to both my Canada Post account and my e-Post account after I had received messages saying that both my e-mail address and password were invalid even though I have been using the same accounts for years.

Thumbnail of user randyd98
1 review
0 helpful votes
April 20th, 2019

Not at all sure of the connection between GetHuman and TopHatter, but, if it helps, then by all means use it

Thumbnail of user terryc302
1 review
0 helpful votes
December 3rd, 2019

Package very heavy but arrived safely, seemed a long time in delivery as it was only coming from Northern France and tracking after it left Mondials service station was not possible. For some reason.

Thumbnail of user fabiop
3 reviews
1 helpful vote
June 8th, 2019

Amazon has an outstanding support team, Thank you Amazon for providing such great service!. II will always be a very loyal customer!...

Thumbnail of user marinac83
1 review
1 helpful vote
September 2nd, 2020

I was frustrated at not being able to complete the purchase in the shopping cart at ebay as it refused my order due to it stating no international sales were done, despite me having contacted the vendor and her agreeing to sell to me in Europe. Ebay has no telephone number to contact in Europe, only UK, no chat and does not permit contact outside the website, no telephone numbers or email is permitted so one can solve the problem between customer and seller. I finally wrote and asked the seller to change her settings on ebay to allow international postage for my purchasse and then the shopping cart worked. If it hadn´t worked then GetHuman would have gone in and contacted ebay about the issue, I hope.

Thumbnail of user kennethh350
1 review
0 helpful votes
September 13th, 2019

I found out the hard way that if you do know use your Pizza Hut reward points in six months, you loose the points without a warning, Pizza Huts customer service was helpful, however the reward people were not. Their solution to the issue was to drop out of the program and stop receiving offers from Pizza Hut... ken...

Thumbnail of user teddyl11
1 review
3 helpful votes
June 22nd, 2016

I have major complaints (billing) with a rural electric company as well as Time Warner. BOTH have over billed me hugely! Fortunately I had an alternative to Time Warner, but the Electric Company is the ONLY one available (again over billing ans refuse explanation.) Even though I got ride of Time-Warner, I do NOT have complete or accurate billing statements. I went to the office of the Vice-President and still could not get the problem solved. Any assistnce would be great!

Thumbnail of user rayc187
1 review
0 helpful votes
May 7th, 2019

GetHuman is definitely a very helpful site. I would definitely recommended it to everyone. The site provided me with an opportunity to contact Cenlar FSB by providing very useful contact details.

Sitejabber for Business

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About the business

Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than ever.

How do I know I can trust these reviews about GetHuman?

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