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Getaroom has a rating of 3.98 stars from 6,367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund, and easy process. Getaroom ranks 8th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
After a misunderstanding customer service was able to rectify my situation and give me a full refund!
Getaroom's website is deceptive, misleading and deceitful. The price displayed for 2 nights was $116, which was slightly less than other sites ($68/night on Booking, Expedia, Priceline). Once I entered credit card information, the charge tripled to $343.95. I immediately called to void the charge. The service representative quoted their "no cancellation" policy. This is not a traveler friendly company who wants to keep you as a customer. Using "no cancellation for any reason" policy to justify their outrageous upcharges is certainly a sign they know this business is a scam.
May appear the cheapest when you do a search for a specific hotel/date, but always check prices include the VAT - not an issue for businesses who can reclaim the taxes but in the UK, we are used to consumer prices being quoted as including 20% VAT. There may also be a "service charge" bumping the costs for the privilege of routing your money via the US. Having said that, Getaroom customer services were very responsive when we complained so that brings the rating back up
Getaroom did a very nice job of making my situation right. I had some trouble with the website and my initial attempts to get my problem solved were quite frustrating. When I reached out a second time Getaroom made sure to make my situation right and helped me straighten out my issue.
Very unhelpful. Got very basic robot-like answers.
Jessica, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
Below issue has been resolved by customer service representative, thank you. "Getaroom charged me high service fee that I did not agree to. After receiving my booking confirmation showing the high service fee I cancelled the booking right away. However their cancellation policy does not offer partial or full refund. I contacted customer service about my situation and and have received help"
Products used:
we did not use the service/product
Yunxuan, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
Booked a room for a friend on my card, was told repeatedly by getaroom that no card was required to check-in, just a name and reference number, not the case, my friend could not check in as they did not have a credit card so they had to go somewhere else, tried to get a refund from getaroom and they refused. Actually, they would not even connect me to a manager-"none available", complete nonsense. DO NOT USE THIS COMPANY!
After posting this review, the company contacted me and resolved my issue very professionally and quickly. Very good follow-up and customer service.
Steven, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Thank you.
Sincerely,
Getaroom
Steven,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Thank you for the service opportunity and the updated comments. We do take our customers' reviews very seriously. Would you also please consider updating the star rating to complete the review? Thank you.
Regards,
Getaroom
Getaroom's was Very helpful making Reservations at the Holiday Inn in Lincoln Nh and giving us the best deal possible thank you Mike - Carol
I used Geteroom once before and was very happy with them.
Michael,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I booked a room in error through this website thinking it was the actual hotel chains website and when I asked if it was the case they lied and said they were. Then they did not tell me about the charges in $USD or the service fee's - no transparency. Had they been honest I would not have booked and save myself a few hundred dollars in costs that I would not have had to pay. I would not have accepted this website had they been honest so do yourself a favor and stay away from them, that is not the way to runs business.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Vernel,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Trustpilot review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Vernel,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
It was fast & easy & the confirmation came through seconds later to my email address on file
It popped up on my phone
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Paul,
Thank you for the great feedback and the service opportunity!
Best Regards,
Getaroom
We booked a room at the Scandic Front Hotel in Copenhagen, Denmark for three nights, August 22 - 25th, 2019. Having never been to Copenhagen nor having any familiarity with the hotel, we opted for the Free Cancellation rate, which was more expensive than the standard rate. We spent one night in the hotel. We were not happy with the room as there was a loud party going on across the street. The next morning the front desk agent accepted our check out no problem and said the booking agent would handle the refund. While it took longer than I hoped, GetARoom did refund our money for the unused nights. In the end I was satisfied with the outcome. I thank the organization for their attention to our situation.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jeffrey,
Thank you for your patience while this issue was worked on. Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Somewhat satisfied. Wasn't comfortable enough with clerk as to know if this reservation is through the hotel and is reputable as I had never heard of this service before. Thought I was directly dealing with hotel chain services so am somewhat leery if everything in the reservation will work out smoothly. This reservation is for my daughter & her fiancé in one room and my hubby & Me in the other room before they fly back home so want everything to be a smooth transition!
This review is purely referring to their customer service. I originally had an error in my room reservation, after reaching out to getaroom I was contacted by their customer service right away and they were able to help resolve the issue with no trouble. Good customer service.
Mike, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your SiteJabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Had to change the dates because of our airline changing their flight schedules. You did it quickly and without any problems. Thank you!
I was booking a room at Embassy suites Tampa through the website ran by GETAROOM. After picking the room and providing my payment information I clicked to book the reservation. The website said "declined" and I clicked a second time and website again said declined. Knowing I had entered my information correctly and having plenty of money to pay for the reservation I then figured there was some computer glitch with the website.
Needing to make the reservation I then found another website and booked the room at the Embassy Suites. I immediately received confirmation email of that booking.
The next day there was an email from GETAROOM confirming the original attempt to book the room and my debit card had been charged. Given I had prior confirmation from the other site I contacted GETAROOM customer service and originally spoke to a lady who listened to the story and told me I could not be refunded. I then wrote on Sitejabber about the problem and expressed my dismay with the situation. I have to say that Customer Service from GETAROOM promptly contacted me and resolved the dispute by refunding my payment.
I was really impressed with the response and resolution to my inquiry by their customer service team. Given this response I will not be hesitant to use GETAROOM for my future booking needs.
Daniel, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Booked a non-refundable room, but my conference was cancelled. They assisted me in getting a refund.
Joe,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating.
Due to the impact of Covid -19, our response times are longer than normal. If you need to cancel a reservation that is due to arrive on or before April 10th, please do so online. We are working diligently with all of our suppliers to get approval and expedite your refunds. We will contact you with an update within 5-7 days. We appreciate your patronage and deeply apologize for the inconvenience caused by this global pandemic.
Thank you,
Getaraoom
Thanks. Easy to book. Awesome pricing. Have to pay in USD so 4 stars otherwise website's pretty cool.
Jagatjeet,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Thanks. Easy to book. Awesome pricing. Have to pay in USD so 4 stars otherwise website's pretty cool.
Was faster to me and my situation. Excellent prices and super faster to me. I'm great full for the help with this page. Thanks!
Jhon,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
Was faster to me and my situation. Thanks!
Using getaroom was easy and non hassling so I hope the hotel check in goes the same!
Affordable and easy booking
Raul,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!
Thank you,
Getaroom
My elderly mother booked a room through Getaroom.com but then physically cancelled her reservation at the hotel where she was going to stay. She received a cancellation number and was informed everything was taken care of. She was later billed because she was unaware that she still needed to contact Getaroom.com. After working with Getaroom.com, they refunded her credit card. I'm so happy with their prompt attention to this matter.
Stephanie,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
After being disappointed with the service that I had originally received, customer service reached out and helped resolve the issue and took care of the matters at hand. Thank you for the good customer service.
Jeremy, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on the Sitejabber site.
Thank you,
Getaroom
After my initial review of 1 star and my complaint, get a room.com was very prompt in calling me and refunding my money. I will consider using them again.
Hi Kay,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Consumer Relations
Getaroom
Getaroom was the best value. The site was easy to navigate and communication was timely. I'd use again.
Barry,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Thought I was booking a room for Omni hotel in Washington with Omni, apparently I was redirected to "get a room" while they do have a service charge, the service works
J, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
It seems like prices were changing from ad to click on deal. This is my first time using g a hotel room search.
James,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Gain trust and grow your business with customer reviews.
Getaroom was created to offer you the very best values at hotels and other types of lodging in major destinations worldwide.
We understand that finding the right hotel is important to you and getting a great value can mean more savings for you to enjoy your trip. Whether you plan to travel for short or long trips, getaroom will be there as a resource for you to search, find, review, and book exactly what you want, at the best value. Our mission is to offer you the best rooms at the best values!
Getaroom was founded in 2009 by the former CEO and President of Hotels.com, Dave Litman and Bob Diener.
Company Profile:
Getaroom.com offers travelers access to incredibly low rates via our state-of-the-art hotel and lodging website (www.getaroom.com). Additionally, by calling its toll-free call center at 800-HOTELS-8 (800-468-3578) you can also receive the benefits of unpublished pricing, with rates typically 10 to 20 percent less than published rates on its site and other internet sites. There is full disclosure about the property at time of booking including the hotel name and exact location. Getaroom.com offers accommodations at national chain and independent boutique properties in major destinations in the U.S. and abroad.
Company Philosophy:
Provide travelers with the best values for their travel dollars.
Internet Address:
http://www.getaroom.com
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.