GermanDeli

Exceptionally good product, great value, exceptional packing, fast delivery and great customer service. My wife, born in Germany, found this source many years ago. We frequently order from GermanDeli which is in Texas. Cold items come packed in the polyurethane foam boxes with plenty of gel freeze packs, which we save and use.

Stay away from the GermanDeli.com market at the Old World German Village in Huntington Beach. The store mistreats paying customers and charges more than what shows on the sales tag so check your receipt. I purchased some items including Dalfour jam which had a sales tag price of $6.98. After we left with our purchases, I checked my receipt and noticed they overcharged me $2.00 for the jam at $8.98. I went back explaining the overcharge. The person at the register said she needed to get the manager. I waited for the manager who saw the overcharge and said she needed to get another manager. After waiting some more, the second manager sees that the sales tag shows $6.98, tells an employee to remove the tag and then tells me the next time you come in, you need to pay $8.98. Even though the store made the mistake of overcharging me and I had to wait for 2 managers to process a simple $2.00 refund, now I was being lectured to by the manager. I replied that if you reflect the sales tag price accurately, then I will pay the price shown. She then proceeded to keep talking down to me as if I had made a mistake and done something wrong rather than actually providing me the refund for the overcharge. She left the store saying it's only $2.00 and there are homeless people in this world. Not sure why that is relevant when the store collected $2.00 more than it should have. No reason for the manager to be lecturing and rude when it was the store's mistake. On top of that, I had to go back again because the manager did not actually accomplish the one thing she was supposed to do which is process the refund for the overcharge. I asked to speak with the manager and then the first manager came out and was able to process the refund for the overcharge which makes me wonder why the first manager didn't refund me for the overcharge in the first place? While the staff seemed fine, the lecturing manager is condescending and treats paying customers very poorly.