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Overview

What reviewers want you to know

Positive highlights

  • Just really like Claudette Hefner, as both a sales rep and a customer service person.
  • Outside of prices that you can't bet anywhere else, the customer service was outstanding.

Critical highlights

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How would you rate Georgia Carpet Industries?

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Reviews that mention popular keywords

claudette hefner (5) customer service (8) georgia carpets (3)

Reviews from Related Businesses

Thumbnail of user donnar2453
1 review
0 helpful votes
January 20th, 2024
Verified purchase

Rugs.com is an abundant source for rugs for any budget. I chose a very inexpensive option as an entry runner. The rug arrived within a week, well wrapped and in great condition. It really brightens up my space and makes a great statement. Although rugs.com had some amazing rugs that I drooled over, choosing what I can afford meets my current needs. My experience exceeded my expectations, especially considering the modest cost.

Thumbnail of user natalies824
1 review
0 helpful votes
May 5th, 2022
Verified purchase

The rug is perfect. Soft but durable. Can't wait for my little one to be able to play on it!

Great experience and I was able to get a new rug that is perfect for my little ones room!

Service
Quality
Thumbnail of user annc822
1 review
1 helpful vote
August 29th, 2021
Verified purchase

I bought a 10' x 14' rug and it matches well with the website description. It is carefully woven and it's quality shows in the texture, thickness, and weight. The photos shared by other users also helps a lot. The only thing I wish Rugs USA can improve would be the packaging because the plastic bag that contained the product was partially torn apart. Luckily it was not a rainy day when it arrived. Otherwise, I may have a wet rug.

Reason I chose this business:

Good price. Good quality. The website was well designed and has all the information I am looking for as well as multiple payment method to choose from. The shipping logistic was also well maintained. I also checked the review to make sure Rugs USA was legit before I placed my order. Overall the reputation of the website made me decide to trust ans try once. And I am happy with the result.

Reason I chose this product:

After comparing with other websites (Wayfair, C&B, Ruggable, Amazon, West Elm…), The price is reasonable for such a big area rug with great quality. And the website is trustworthy. I particularly like the section on the website where other customers share their photos. Really helps me to decide how it might look like in my house and peek into the quality of the product.

Quality
Thumbnail of user rugsusac
Rugs USA C. – Rugs USA Rep

Hi Ann,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Thumbnail of user timothys1780
1 review
0 helpful votes
January 17th, 2024
Verified purchase

I found the packaging superb, and details like placing the parts into plastic containers with partitions in them, along with a graphic that goes atop all the parts to label them, were helpful.

The assembly still took time, though I got a huge kit with some six pieces of furniture in it. If you are assembling, please be cautious of some YouTube assembly video tips. One displayed a disastrous idea related to placing the hinges onto the cabinets first, rather than onto the doors first (as the instructions ask you to do). Do as the instructions indicate, not the YouTube hints!

I was also happy with the help I received from Mel about delivery timelines.

Mel was generous in his help about delivery time lines.

Reason I chose this business:

A friend recommended the product that you carry. The link he sent me was yours.

Reason I chose this product:

Friend recommendation: he is a general contractor. And the pic looked good!

Service
Quality
Thumbnail of user alexz646
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Easy to order. Quick shipping. Good communication.

Thumbnail of user barbaras2614
1 review
0 helpful votes
September 27th, 2021
Verified purchase

So far the experience has been great; just placed order for 1st time w this company. I like it that you can see what product looks like in your own home!
Hopefully the shipping and product will be as pleasant as the ordering experience TY

Thumbnail of user laylab23
1 review
0 helpful votes
October 9th, 2021

I never realised that rugs could add so much beauty. Your designs are truly magical! I purchased mine literally minutes after I've discovered your website. The living has wholly transformed into an artistic shed! I love it! Great support too!

Products used:
Rug

Service
Value
Shipping
Returns
Quality
Thumbnail of user colleenh165
1 review
0 helpful votes
August 31st, 2020
Verified purchase

Very fast delivery of samples straight from the factory and straight forward web site. I would order again.

Thumbnail of user eugeneg336
1 review
0 helpful votes
January 12th, 2024
Verified purchase

The rug was of great quality, better than I expected.
Delivery was on time.

Thumbnail of user johnm11031
1 review
0 helpful votes
November 22nd, 2022

Flooring King installed hardwood flooring and carpet in my home this week. It was a positive experience from beginning to end. The selection of flooring in their showroom is extensive with many options at varying price points. I was able to find the carpet I wanted at a price that fit my budget. What impressed me the most, though, were their installation crews. They arrived within their window of time, were courteous, clean, and worked quickly. It was the best installation experience I've ever had. I highly recommend Flooring King!

Tip for consumers:
Ask for Angela

Products used:
Vinyl

Service
Value
Shipping
Returns
Quality

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