Genuine Replacement Parts

Company buys Google ads for part numbers that are not accurate (or even in the store) and will not accept returns of any kind if the part does not work if you open the box and attempt install. Very deceptive practice and components like this aren't like consumer electronics.

Will never use again and advise all to look elsewhere for businesses that have better policies for the customer so you aren't left with a part you cannot use and bought from deceptive marketing.

My package was lost. I finally got through to GRP and the girl says that it's between me and UPS. That's just crap. I choose them because they offered the fastest shipping. I didn't choose how it was shipped. ( They Did) We are also business owners. If this type of thing happens. We reship no questions asked after verifying the shipment is lost. They should be taking this up with UPS and getting there customers part out ASAP. Obviously not a legit company. From all the negative post I have read. Sounds like the can't even afford return shipping if they send you the wrong part.

Your rep said this would fit when I gave him my model and serial number, but as you can see, it is much too long, like a dishwasher handle instead of a compactor handle. I have taken several pictures but can't download them because of an error message that they are too large. The box says return to GPR, 775 Tipton Industrial Dr Ste F, Lawrenceville, GA *******. I couldn't answer you quickly because of a hospital stay. This is not a rating, but a request to return the item.
Thank you, Carolyn OQuinn

We ordered a faucet replacement for our reverse osmosis water filtration system. They delivered the wrong part several days past due. It then took 15 emails, ten photographs and constant back & forth between several support agents in trying to get a refund. They made us jump through a ton of hoops for a $70 refund, not to mention we had to pay return shipping. No return label was provided.

Dont waste your time or money These guys are awful. Take your business elsewhere.

The inner tub I purchased from you will not accept the filter plugs I purchased to replace the white round filter that was on the bottom of the old tub. Either the tub was made wrong or it wasn't supposed to be made for the washer. It's a basic universal tub by whirlpool for multiple badges as they come down the assembly lines. First photo is the old tub with the large holes. Second is the new tub with the smaller holes.
Order numbers #******* and #*******.

I ordered three parts, and received two that were wrong. I sent photos clearly showing the error but they insisted they shipped the right parts. I had to pay $19.00 shipping to get a refund on their mistake. Never again.

I experienced the most terrible transaction ordering from this vendor. I own a construction company and we shop online frequently because it's convenient.
There was a mix up with shipping address and it was such a hassle to fix it. The also charged me with additional fees just for a correction. I had the feeling that the person helping me disliked trying to make correction. Wish I had ordered with another company

It wasn't until I emailed them for an update that they told me that their inventory wasn't correct and then blamed a manufacturer backorder. I agreed to wait another 5 days if they would refund me my shipping for the hassle ($7). They ignored that request until I threatened to submit a CC claim. Afterwards they cancelled my order. Huge waste of time and effort. Nearly a month with no working oven and a pissed off wife. Thanks GRP! Try and get your team in order, right now it's a sad state of affairs.

Ordered a gas oven ignitor, a very delicate piece received it broken. They sent another one same type of packaging arrived broken. Now they will issue a refund so I can buy the same part again (because policies only allow for 2x resend) and expect the same outcome. Maybe let's not sell parts we can not guarantee delivery or improve the shipping box for delicate " Genuine" parts.

I entered the model number off my refrigerator in the search engine on this website (Genuine Replacement Parts) and I received the correct door shelf to fit my refrigerator. However, GRP wants to tell me I used a totally different model number when searching for the crisper draw (all searched for at the same time and on the same invoice...see bottom of picture for a copy of the invoice). There is no way I came up with a totally different model number of a refrigerator that I don't even have in my house. They refuse to refund me my total amount of $144.89 plus shipping, they refuse to waive the 25% restocking fee, and they will not pay the return shipping it cost through UPS (for the cheapest way possible) of $71.74. This company sending me the incorrect crisper draw has costed me $252.63 and I still don't have a correct $144.89 crisper draw. This company is a total rip off. After numerous emails back and forth over their mistake, they keep telling me it was my fault that I came up with a model number that I don't even have. I would not recommend this website to ANYONE! I will also report them to the Better Business Bureau!

I ordered a suspension spring set for my stack unit washer/dryer. I am without a functional washing machine. The package arrived days late. It is not the correct part (looks like a pump housing or something). There is no phone number or email address to reach out to. There is only a chat with restricted hours. Those are the facts of my situation for your consideration. I am including a photo of the parts I ordered from their website, a photo of what I received, and two screenshots from emails that I have gotten. The screen shots have my personal information and order number blacked out.

Cancelled order three times after taking it. And weeks later never have part.

What did they use my money for. Total waste of time.

I received a wrong part. It came in Al old ragged mislabeled box. The "warehouse" is investigating.

According to GRP, "They have redesigned this part, so it does look different, but it is correct according to Electrolux."

It is not correct per my appliance and they will not accept a return/refund because, "it looks like this item is not eligible for a return since we do not process returns under $30.00."

WTF!
That means they can always ship to you the wrong part when its under $30 and you can't do anything about it. You will be out $30, and they just made a profit!

Sold me a switch control advertised as OEM and did not stand behind the product. The manufacturer's OEM guarantee is 365 days. My switch worked less than 60 days. Phone support from supervisor Jonathan was rude and lacked any type of understanding and helpfulness. Instead of offering any help he decided it was easier to hang up on me!

I guess you shouldn't be mad that a company processes their orders quickly but when you place and order and cancel it with in a hour you would think they would simple pull the order and not ship it. When they do ship it you think the return and refund process should pre pretty straight forward but it wasn't. I didn't expect to be refunded the shipping since they indeed did ship the product to me but to be charged a restocking fee for a order that shouldn't even have been shipped is just bad business.

I ordered an "OEM" dial for my Kenmore stove and got one that didn't fit. Calling customer service is useless bc you're on hold perpetually. Chat function is always disabled. In response to my email the support dept asked for pix of the product, the appliance serial number etc. I did that twice as the service rep claims he never got my emails. I had two service tickets opened and closed with no results. If you use these guys, pray you get the right part because you will be stuck with it.

Website is manipulated to suit their magical policy which seems to just be a "get out of jail free card". Long story short, they don't accept any returns, nor will they help you even if the part you're trying to swap for the correct item is still in good condition. Policy is hidden behind a TLDR contract that basically tries to exempt themselves from providing customer solutions. A company that would rather change their website and on the fly than deal with providing good customer service or even consider a part (wouldn't even let me send it back for inspection) in good condition for an exchange is not worth your time. A "policy" is not a legally biding contract, customers will come back to companies that provide good service.

I ordered a replacement hose for my dishwasher. It turned out to be the wrong size / fit. I tried to return it and was told: " if you have ordered a part in error or no longer require
The part you purchased, we only request confirmation that your part is
In new and uninstalled condition to generate your return
Authorization. No photos would be required."
I confirmed this was the case and they referenced some fine print on their website and denied the return. Will never shop with GRP again.

I purchased a door shelf bin basket for my Kenmore EIite refrigerator on July 16th 2020 online. Total order was $39.08 including shipping and tax. I noticed wrong part number and called them back immediately the next day for them to adjust the order with correct part but was told the order has already been processed and to simply return the package back to them for the replacement. They said not to refuse the package (I should have). When I called to inquire about return package procedure, I was told I have to pay for shipping the item back to them (this cost me additional $23). I returned the package on 07-23-2020 and they received it on 07-28-2020. Their policy states they will inspect the item and issue a refund within 15 days. Never got my refund or any communication from them so I sent an email on 09-23-2020 to inquire about my refund. Customer care department replied they will process a refund in the amount of $26.56 as they do not refund the original shipping cost plus they are now charging me 25% restocking fee. What a scam. Had I not contacted them, they would never have refunded anything to me. Never buying anything or recommending anyone from purchasing anything from them.

I ordered a part for refrigerator. It arrived in a timely manner but the part was sticking out of of the side of the box - damaged. On chat I was told to send pictures. They kept saying they could not open. I sent in multiple formats. Finally I told them to send a ship label and I will return it so you can see for first hand. They said "no". GRP refuses to refund my $58. That's weird! I guess this is not a reputable company. DO NOT BUY FROM THIS COMPANY

Check your pricing on other sites. The Repair Clinic just saved me $20 over the price of an order
I had placed. GRP wanted to know why I needed the product sent to another address other than my billing address. How many times have you ever had someone question your intentions when placing an order, especially when you paid for the items? Nosey? Find better customer service with anyone else. Not Cody.

C Service followup on my 'wrong part' SOS was puny; faIled to if, locate, or send the part I need, If GRP eventually gets my part to me, my rating will go up considerably.