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GemsNY has a rating of 4.69 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GemsNY most frequently mention engagement ring, and customer service. GemsNY ranks 16th among Engagement Rings sites.
This company responds to reviews on average within 12 days
No critical highlights yet
Overall I am very happy with the ring that was sent. I would have given it a 5 out of 5 but I felt the image on the site of the setting was a little misleading. Don't get me wrong, it's a beautiful ring. How it was misleading is the website image they show for review makes the setting band look a little wider and more substantial than the actual setting. The ring width looks petite, which is fine because she is a small woman, but the image on the site showing the setting makes it look more impressive and robust. I haven't given it to her yet but I think any woman would love this ring.
Purchased an emerald in 2022 from GemsNY in 2022 and had a platinum setting made. After only 2 months of wear the baguette diamond fell out of one side. And of course was not covered under their warranty as they say they only cover the setting. Spent several hundred dollars sending it back, and had to pay to replace the diamond as I did not want to make an insurance claim so soon. It is now April and the other diamond is loose and about to fall out of setting. Luckily she noticed before it fell out. Do not waste your money with this company. Their customer service is great when you are purchasing but horrendous thereafter. Beautiful ring but horrible quality setting and no effort from this company to remedy.
Purchased an emerald in 2022 from GemsNY in 2022 and had a platinum setting made. After only 2 months of wear the baguette diamond fell out of one side. And of course was not covered under their warranty as they say they only cover the setting. Spent several hundred dollars sending it back, and had to pay to replace the diamond as I did not want to make an insurance claim so soon. It is now April and the other diamond is loose and about to fall out of setting. Luckily she noticed before it fell out. Do not waste your money with this company. Their customer service is great when you are purchasing but horrendous thereafter. Beautiful ring but horrible quality setting and no effort from this company to remedy.
Called to create a custom ring with a $50k sapphire. They made no attempt to even hear what the design was, repeating that it was impossible unless I had a picture of it. Since it's not something that I have ever seen, I have no picture of it.
"You can't even google it?" No, there is nothing like what I want to design out there. "It's not that hard, you should just google it. We won't bother without a picture."
Well, gee, if it was out there, then I would just buy it instead of dealing with a self absorbed jerk.
Everything is final sale (ie good luck if they mess up) and they refused to make plastic molds to assist with the process. Hundreds of dollars he says, it'll cost more than the ring. Basic math: $50k / $200 = 250. You would have to mess up a couple hundred times and then some to cost more than the gemstone alone.
Then he hung up. $#*!.
Called the 888 # to get faster service. On Tues. 24th
Gentleman said gotta use the on line tool HE'S BUSY besides
They usually ship out the same day anyway.
LAZY and Poor choice to send someone ready to buy away.
We are sorry you were not 100% satisfied with the interaction you had with us. We love to assist our jeweler customers with all their gemstone needs. However, our records show that we did create the order for you over the phone and the item was delivered on time. Maybe there was some confusion with another vendor. We look forward to assisting you again in the future!
It appears their shipping charges are a game they play. They're charging me $25 for delivery from NY to FL.
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Designer jewelry and single and matched-pair loose stones at wholesale prices, direct to you - shop online or make an appointment to visit our office. Choose from our preset selection of designer rings, pendants, earrings, studs, and bracelets or browse through our thousands of loose sapphires, rubies, emeralds, alexandrites, tsavorites, and fine diamonds to select your perfect stone and preferred setting. Or submit your own custom design - it's rare that we come across a piece which our design team cannot bring to life.
Find your perfect engagement ring and wedding bands or capture that moment all over again with an unforgettable anniversary present. Whether it's a push present or celebrating a birthday or holiday, you can't go wrong with jewelry.
Unlike other websites, we own the entire inventory of color gemstones you see on our site. If you don't see what you are looking for on our site, please give us a call - it's extremely rare that we don't have what a client is looking for.
Established in 1988.
Located in the heart of New York's jewelry district, GemsNY is the online extension of our 25+ year old wholesale gemstones business, specializing in selling loose rubies, sapphires, emeralds and diamonds to retail jewelers around the world. GemsNY.com enables us to reach end-customers without the costly overhead of traditional retailers, allowing US to sell to YOU while maintaining our wholesale prices, which are dramatically lower than those of retail jewelers. See for yourself - in addition to quoting our price, our site shows you the retail value our stones appraise for, so you can see what you are saving by going direct.
Our reputation is built on our 30-day return policy & 1-yr manufacturing warranty. All of our gems are 100% natural - we do not carry lab created or synthetic gemstones - most stones are certified by distinguished gemstone laboratories.
We are sorry to hear about your experience. Our team has sent you a prepaid label to inspect the ring and tighten stone, which is covered under our warranty. As we strive for 100% satisfaction, I see the team has also offered to provide a full refund on the setting to keep you happy. Please note that this ring was purchased in 2021 and you contacted us a year later in 2022 about a lost diamond. We did inspect the ring and did not find any structural issue. However, we did agree to replace the stone at our cost and there was no charge for resetting the gem or the ring polish. You were very happy with the outcome at the time. We look forward to hearing from you to getting the ring repaired and back on her hand!