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Geekbuying has a rating of 4.19 stars from 939 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, full refund, and fast delivery. Geekbuying ranks 10th among Electronics sites.
This company responds to reviews on average within 2 days
I am completely satisfied with the company. They are true professionals. I will definitely buy again. Also fast support for problem resolution.
I have ordered an expensive beamer l, never received it and there is no signature package. First of all they said that it would take a long time and after that they according to then they posted when I was not home. They send me that the post had been delivered. So don't trust and don't waste your money. I had to pay for something I didn't receive and had to wait months waste of time.
I have ordered an expensive beamer l, never received it and there is no signature package. First of all they said that it would take a long time and after that they according to then they posted when I was not home. They send me that the post had been delivered. So don't trust and don't waste your money. I had to pay for something I didn't receive and had to wait months waste of time.
Products used:
Didn't receive any but had to pay
I have purchases two phones from you, and I have sent numerous emails to your after sales department because the phones are defected, I have even taken the phone to professional company for an assessment and I have a report stating that the devices are defected. How can you sell devices like that. Now your After Sales Team are not replying to my emails. I will be taking legal action against your company, there are rights of consumers to protects the public from being taken advantage off. There are so many bad reviews, from second hand devices being sold and even broken products being sold. This is really unacceptable.
We sincerely apologize for any inconvenience. Our after-sales service team will assist you to return your phone back for repair. Kindly check your email for more details. Regards, GeekBuying
I bought a tv box device from GeekBuying.com on arrival it was defect as it didn`t work i contacted them they only offer to repair it but then I must pay again the shipping costs that is a total of $120 and they only offer $20 they do not even want to refund me this is the worst online store that doesn`t commit to their online promises i will not that any person use their services as they are a complete scam service
Hello Wickus,
We apologize for the inconvenience it have caused you.
For this case, our aftersale colleague has provided a new offer for you, kindly check your email.
Best Regards,
Geekbuying Service Team
I bought a TV box Vorke Z6 plus and it did not connect to wifi. After some weeks it did not even turn on. It was faulty and I tried to return it but they pulled my leg with different answers as to who would pay the shipping costs.
I decided to save my time and threw it away. I lost my money and my patience so I did not want to wast any more time (5 months of correspondence back and forth without getting anywhere was more than enough)
We apologize for the inconvenience it may have caused you.
One of our aftersales serivce representatives has sent our detailed Poland warehouse address to your email.
Please send your TV box Vorke Z6 plus back to us for a refund.
Please kindly check the email.
Regards,
GeekBuying
Ordered something for Christmas two months ago. As of today I do not have the product, I dont have any kind of tracking information, and no hope for a refund either. There was no indication on the website that it would take longer than a month to arrive. I have heard back from customer service, but they only keep telling me that they are looking into it. Im pretty sure they just keep hoping I forget about it and MoveOn. This website is a total scam!
Placed an order for honor note 10.
Showed 490 units in stock.
Chose the 3 day dhl shipping.
Then found out item is not in stock.
Payment was processed and confirmed.
It has been 10 days. Nobody is responding.
Then the online chat team cancelled my order over a chat that disconnected midway.
Losing my mind.
Very very unprofessional people.
Hello Shashank,
Thanks for your purchasing from us.
We apologize for the inconvenience it have caused you.
There maybe some delay in reply because of the National day holiday.
Your order was cancelled and the refund was arranged by 1st October by our livechat colleague.
Please check if you receive the refund.
Sincerely Yours
Geekbuying Service Team
I spent $200 to buy xiaomi cell phone from this company. Just 2 week after I received phone, phone was dead. I sent back for repair immediately. They never return to me. They sent fake mail information. I wait for 3 months, no phone was return. DO NOT anything from this company. I have reported US Federal Trade Commission (FTC) Bureau of Consumer Protection and FBI this company Fraud
Hi dear sir,
By now, have you received the phone we sent to you or the refund?
Could you please inform us the order number so that we can check for you?
We'll process and solve the problem at first.
Thanks a lot！
This is the suggested E-Shop site from Smartphone manufacturer Ulefone (http :// ulefone.com/ buy. Html).
Obviously online scam/fraud from Ulefone and Geekbuying to steal customer's money.
They took money (order No. *******) for Ulefone Smartphone and now both playing stupid.
I have sent tons of e-mails to both and nobody is answering.
Even the order vanished and I can't get the status or cancel and request the money back.
Shame on you Ulefone!
Shame on you Geekbuying!
Dear Ivan,
Sorry for the late in response due to holidays.
Thank you for your information, we have approved your payment and your order will be sent out soon.
Any news will keep informed.
Sincerely Yours
Geekbuying
www.geekbuying.com
I make an order and paid by pay pal, but didn't registered as customer in order to monitor the order status. Geekbuyng didn't send me any order confirmation and order status so the only proof of purchase is the pay pal transaction. How do I get info regarding the order? Some advice? I already wrote an email but no luck yet.
Invoice payment *******
We apologize for the inconvenience it may have caused you.
Your order has been sent out already on 2019/2/15 by DHL,
Detailed tracking information was sent to your email just now, kindly check it.
Regards, GeekBuying
OnePlus 3 I bought turned out to be a fake one. The screen and housing have been replaced with non-original ones and NFC sensor doesn't work at all even though the phone was sold as "brand new". After-sale service doesn't answer my e-mails. This shop is a fraud.
Dear Customer,
Thank you for your purchasing from us.
We apologize for the inconvenience it have caused you.
Kindly let us know the order ID to check further details.
If you receive your product, it's ok to send it back to our EU warehouse for a full refund if you don't like it or it has quality problems.
We will share the shipping fee (for quality problem).
Sincerely Yours
Geekbuying Service Team
I ordered a phone UMI Touch from geekbuying for over two weeks now. No communication, nothing. The live chat link does't even work. No response to email. I checked the tracking site and it says that my order has been processed in my country Nigeria, but I haven't received any phone. These guys are scam artistes. $146 gone, just like that. There should be an international regulatory body that can shut down online scam artistes like Geekbuying.com
Hi dear sir,
We are sorry for the inconvenience.
Could you please inform us your order number so that we can check for you?
The Available Hours of the live chat is:
Mon to Fri.
9:00-18:30，GMT+8
20:30-3:30，GMT+8
And please send the email to those email address:
♦support_payment@geekbuying.com
About payment failure, invalid coupon, duplicated orders, cancel orders, report error
♦support_tracking@geekbuying.com
About change address/shipping method, order status, tracking information, custom clearance♦support_aftersale@geekbuying. Com
About missing item, wrong item, defective item, item problems
We are trying our best to satisfy our every valued customers, hope you have a nice day!
Thank you!
They put items on pre-sale and then they keep your money and never send you the products you bought, even after they are in stock so that they can charge you full price.
Plus, they tried to bribe me into writing a 5 star review before even sending me the phone. They also ask for your passport and picture of credit card.
I will never even think of buying there again.
Don't even think about buying anything form them. The service is such garbage you will never see your package despite how much you pay for expedited shipping.
I didn't receive the earpods... It was send following the tracking but they couldn't deliver it... It was send back to shipper?
The shipping carrier didn't tell us what's the return reason, maybe due to the order address error or other reason.
For this case, we can help you apply for full refund to you now, for more details kindly check your email about it.
We sincerely apologize for the inconvenience.
Best Regards,
Geekbuying
www.geekbuying.com
I ordered a phone and It's been 24 days since they shipped the product from their warehouse, I've no clue why the phone hasn't arrived in my country yet! I tried to call them, their Service Manager's number says, "this number is blocked for all the customers", why the hell does the number even exists then? Seems like i've made a HUGE mistake, never gonna buy again from Geekbuying, stay away.
My order number: #*******
They asked for sensitive ID information (they explicitly mentioned passport) to "process orders" using broken languages. Most likely a fake chinese website -- stay out of it
2 weeks since I paid, still not shipped out! They say, we'll send you email when shipped. Better to buy somewhere else! This will be my 1 and only order, never again! Banggood - at least you get your stuff!
If it doesn't work... you're screwed!
I've been going back and forth for two months and no resolution. They offered me 1/2 my money back.
Placed an order for a Xiaomi Mi Box 3 device. After 5 days of no information or communication from them, they decided that I needed to pay another US$27 to have my order processed.
Cancelled order, still waiting for a refund, which is slow and hasnt moved.
No way to contact customer service to raise a ticket, the tickets I have raised won't get a response.
Dear James,
We are sorry for the problem you go through.
We have sent the solution to your email, kindly check it.
Sorry for the hassle you go through again.
Best regards,
Geekbuying
We purchased a drone and accessories on December 26,2016 and Geekbuying stated they shipped the product on January 11,2017 which was false. They later tried giving us a DHL shipping number that did not exist and then after a full month of back and forth gave us a full refund with no explanation. You can not click on any of their links, their contact information is international as they are based out of China. DO NOT BUY ANYTHING FROM THIS COMPANY!"
Receive vacuum with defect, GeekBuying don't even trying to solve the issue!
GeekBuying offering poor after-sale service.
GeekBuying was difficult to reach, gave unreliable information and didn't deliver. Bought a robot vacuum cleaner which was in stock according to the website (24 in stock). The order then was stuck on the processing stage for about 12 days before I replied what was happening, as their "probable maximum" of delivery days was getting closer. Didn't hear from them for days and inquired via a chat. Kind woman replied my order wasn't available, despite the site still claiming having 24 in stock. It would come later. Email finally responded a few days later with nearly incomprehensible English with the same story. Days later they informed me I needed a different more expensive delivery service, which I accepted. Even longer they replied that the extra items in the package weren't in stock and if I wanted to wait on that. I declined and after a few days I recieved all money back, with the exception of the extra paid for the other delivery service. After some more emails I received this back too.
Received defective goods in damaged pack. I returned EMS international (40 Dollar) they did not receive. In the end I will have to do charge back. They claim they are on holiday for 10 days (chinese new year).
Do not trust. It took so much time and money.
Bad SCAMMING company Very sketchy and Lie to you.
Beware of GeekBuying. In November 2017 I purchased what was supposed to be a new gimble (stabilizer) for my GoPro. The product arrived and was obviously a repackage and it contained a defective battery. I returned the package and received the below email that I would be refunded but have yet to see that refund and the company is no longer responding to my inquiries. Geekbuying will scam you!
On Wednesday, February 7,2018, 9:57:45 PM EST, GeekBuying AfterSale Support wrote:
Dear Craig,
Greetings from Geekbuying.
Your returned package was delivered.
We will arrange a refund USD 169.99 to your account.
Should you have any further questions, please do not hesitate to contact us.
Sincerely Yours
Shirley
Customer Service Representative
Geekbuying
1. You will not get any customer support if something will go wrong (support consultant Dora, uses canned responses and doesn't try to solve your issue)
2. If you need to return the goods IT will COST 32$
3. Vendor decreases the invoice amount without agreement (possible problems with customs)
4. Vendor can change 'Product Lead-time:' after your payment, be careful
Gain trust and grow your business with customer reviews.
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Geekbuying was founded in 2012; Our mission is to devote ourselves to building an efficient brand channel that caters to customers across the globe.
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Dear Awa，
Thanks for your review. We apologize for the lost package issues.
The relevant department is investigating the issues, and we will arrange for a full refund.
For the details, please get in touch with our customer service team via ticket.
Best Regards
Geekbuying.com