• Gearbest

Gearbest

Overview

Gearbest has a rating of 3.63 stars from 10,770 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 1st among Gadgets sites.

  • Service
    3188
  • Value
    3164
  • Shipping
    3194
  • Returns
    2341
  • Quality
    3145

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
1589
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What reviewers want you to know

Positive highlights

  • Communication with customer service is polite and focused.
  • Last but not least, Gearbest has an excellen customer support service.

Critical highlights

  • Wanda: oh Lakshman: I am asking you... cant i use credit card payment?
  • And now I am stuck with a store credit to a scam website and paying £248 for screen repair!
How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,770)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1468) customer support (419) quality products (316) delivery time (270) credit card (129) store credit (65) post office (93) phone number (32)
Thumbnail of user elenaboselenabos
1 review
0 helpful votes
October 7th, 2023

I bought myself headphones, and I can say that I have not regretted it. I have been using headphones for about a year now and they work just fine, the sound is not ruined, and the wires are not bent anywhere. In the future, too, will use your services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user youssefz1
1 review
0 helpful votes
August 20th, 2019
Verified purchase

Beautiful experience and easy way to buy a lot of little things and also the perfect price
Thank you gearbest

Thumbnail of user karimb28
1 review
0 helpful votes
August 2nd, 2019
Verified purchase

I have got a very successful experience of shopping from Gearbest website.
For me it's the best website ever, I have tried some of the similar websites but I have found some problems with flexibility.
In Gearbest I have treated very excellent client support that I can solve my shopping problems with a good time.
I recommend Gearbest as the first website in all the world.

Thumbnail of user davidc1819
1 review
0 helpful votes
July 27th, 2019
Verified purchase

I made an order with Gearbest and received it without many issues. The quality of the product is fine.

Thumbnail of user soufianei
1 review
0 helpful votes
August 1st, 2019
Verified purchase

Hello, I am happy to share my shopping experience from Gearbest, which started two years ago and can be compared to my experience in the following:
- Customer service is good compared to other sites in terms of speed in response and effectiveness
- For products their price is suitable for something especially when you take advantage of coupon or fast selling offers.
- Good quality products with few exceptions are solved with support problem.

Thumbnail of user chelarua
1 review
1 helpful vote
January 17th, 2018

I like the prices and quality of stuff from Gearbest.
Only thing I don't like it's robotic and slow support.
Otherwise, they manage to resolve problems every time.

L. E.: I might consider changing rating after last interaction with support. They responded very fast at an RMA and offers me good convenient solutions, which I think other sellers don't even think about. Definitely a good experience.

Tip for consumers:
Some patience for orders, they might don't have products in stock all the time, so look carefully at the stock status!

Service
Value
Shipping
Returns
Quality
Thumbnail of user josep195
1 review
0 helpful votes
August 15th, 2019
Verified purchase

Already bought several things at Gearbest, always corresponded to expectations, although sometimes the delivery clapper largely exceed the announced time

Thumbnail of user stathist
1 review
1 helpful vote
March 22nd, 2018
Verified purchase

The overall experience is good.

The site could use more clearer ways of providing coupons. There are so many that you get lost. Also it can be more helpful if they explained better the different shipping methods. In addition, their tickets support agents could be more fast.

I recommend this site for shopping and could be perfect if they make better things mentioned above.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Stathis,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Thumbnail of user dimab7
1 review
0 helpful votes
May 8th, 2017
Verified purchase

Number order W**************
A good combination of materials and design, making it convenient to use a soldering iron. Iron T12 makes its heat to the desired temperature in seconds. The benefits also include - easy operation, separate the on button, a small form. Of the minuses - a primitive stand for soldering iron, strange noises in the power supply, there is no stated capacity of 70 watts, only a maximum of 50 watts. Definitely recommend to buy, after simple processing can get fully working tool.
Shop sent goods very quickly

Service
Value
Shipping
Quality
Thumbnail of user cologned
1 review
0 helpful votes
January 26th, 2020
Verified purchase

Gearbest is a platform that sells products in its own name and hosts sellers. I bought several block construction toys from 3rd party sellers and a few technical gadgets, some of them from Gearbest directly.

Delivery is usually in original packaging, which maybe a real asset for presents, collectors or when planning to resell down the road.
Support is friendly and competent, better than Ali which seems to be highly standardized and automated

Delivery lead times are longer than on Ali or ebay. Reckon with 3-4 weeks for delivery, if item is in stock. Note
Prices are usually higher than on Ali, even when discounted from sky high 'moon' prices.

Service
Value
Shipping
Quality
Thumbnail of user denisk62
1 review
0 helpful votes
May 19th, 2019
Verified purchase

Order No.: **************828
31/01/2019 21:29:59

Overall experience with GearBest is rather good. Ordered a pair of bluetooth earbuds "go, comma i7S TWS". The item arrived in projected timeframe and turned out to be of poor quality.
The issues were: less than an hour playback time at fully charged earbud batteries (contrary to 3-4 hours promised in manual); constant and sudden disconnections from a BT device.
The GearBest Support however did a great job in resolving the matter and refunding the items' price.

Thumbnail of user mikes1653
1 review
0 helpful votes
February 18th, 2019
Verified purchase

I have been buying from GearBest for years and I will continue buying as well. They offer a variety of product from the latest electronics, to smart gadgets, to kitchen gadgets that make your life easier.
I recommend buying from their shop cause they have really low prices with high quality.

Thumbnail of user brianm832
1 review
0 helpful votes
July 20th, 2019
Verified purchase

I'm usually very skeptical about buying stuff online but this is one site you won't go wrong. I've bought stuff from Aliexpress and DHgate. Gearbest far outperforms the two. Aliexpress is probably the riskiest and DHgate being relatively safe. But the customer service of Gearbest is outstanding, they'll reply you within 24 hours with helpful solutions.

Thumbnail of user carlosg165
1 review
0 helpful votes
May 6th, 2019
Verified purchase

Every item i've ordered has arrived in perfect conditions.
Sometimes the shipping time is a little longer but the price makes it worth the wait.
Ther customer service is allways happy to help and solve your issues.

Thumbnail of user milanj14
1 review
0 helpful votes
July 27th, 2019
Verified purchase

Unlike other wholesale sites, items ship from all sorts of places. Prices are considerably lower than other wholesale sites, if you can find what you're looking for. Definitely recommend over wish. It pays to stay a regular customer there, you get quite a bit of points back.

Thumbnail of user edse
1 review
0 helpful votes
July 28th, 2020
Verified purchase

My last purchases was before all this pandemic so my experience might not reflect current situation.
I did not get my both last purchases, but as I paid with PayPal and paid for shipping insurance I got all my money back including insurance.
Overall this is OK site, not the best out there, but good. Prices are decent if You can get some points for discount.
PayPal is most preferred way to pay.
Only thing, You have to be ready in case of any problems to deal with support. To Your first 4-5 messages You most likely will get template answers which won't help you, but You will have to keep trying. As last "straw" mention "PayPal dispute". This argument will help You 99 % times to get their attention and proper solution."

Thumbnail of user danielt350
1 review
0 helpful votes
November 8th, 2019
Verified purchase

I usually watch videos of tech youtubers and most of their products are from Gearbest. I decided to experiment and im happy with the results! 0 problems.

Thumbnail of user ronyl3
1 review
1 helpful vote
March 13th, 2019
Verified purchase

Great service, good quality products, very affordable price and orders arrived within the expected timeframe. I just had a bit of trouble with the tracking service, but nothing very stressful.
I was well taken care of by the support service.
I'll be back to buy again.

Thumbnail of user alext205
1 review
0 helpful votes
June 20th, 2019
Verified purchase

So far everything has been quite good.
Sometimes things just take lot of time to arrive to Italy but it's a great place to buy tech

Thumbnail of user bouhounb
2 reviews
0 helpful votes
June 28th, 2019
Verified purchase

My brother told me about this great website that sells great quality phones with great prices and the cheapest shipping prices you will ever find anywhere. At first i thought it was too good to be true, and i was wrong, it was true, or at least that's my experience since my order number 1, and i am at my 20th order in one year, this site is the best website, i only buy from here because again, it's too good. Thank you GearBest, you put a smile on my face :D.

Thumbnail of user jasons293
2 reviews
1 helpful vote
October 7th, 2023

While I regularly shop with Amazon, GearBest's price for the product was a bit lower so I took a chance. The process was smooth and my cordless vacuum arrived in Canada (from China) very quickly considering the distance. My only complaint is that an import duty was charged and this was not disclosed at the time of purchase. The added cost was minimal and their customer service team offered to offset this charge once the issue was brought to their attention. I would order from GearBest again.

Thumbnail of user alexh417
1 review
1 helpful vote
March 19th, 2020
Verified purchase

For me Gearbest is the best shop for electronics, the have the best prices, and the shipping is very fast too.

Recommended 100%

Tip for consumers:
They have a lot of cheap products if you register.

Products used:
A USB from Xiaomi

Service
Value
Shipping
Returns
Quality
Thumbnail of user bastiend2
1 review
0 helpful votes
July 27th, 2019
Verified purchase

I bought several things on Gearbest and I was always happy with my orders. It takes a long time to receive them, but no complaints about quality.

Thumbnail of user alessandrof11
1 review
0 helpful votes
August 8th, 2019
Verified purchase

**************498 19/02/2019
Good overall purchasing experience. Serious site and very helpful. Customer-oriented even if, frankly, it follows pre-established rules in customer support that if there are problems that do not foresee it, customer support is confused because it is clear that the support representative cannot decide on anything, especially if it happens a problem out of fixed patterns

Thumbnail of user olivierz
1 review
1 helpful vote
May 15th, 2019
Verified purchase

Delivered without delay and no problem. Equipment working as expected with no issue. I didn't needed to have any external support.

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From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.
Typically does not respond to reviews

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