Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
I have only positive experience of shopping from GearBest. I like their prices.
Very good online store! Recommend!
I have made some orders from GearBest and received all of them in 3-6 weeks. I like this store. They have the best prices and a lot of discounts.
I got the product at a very cheap price as a discount. It was delivered within 10 days. It was very well packed. It's already good
I like this store for good prices. They are much lower than local prices and in other Chinese stores. Off course I`m ready to wait some weeks or months before I get my item from China.
Last 2 months I`ve made about 10 orders from Gearbest and now received the most of them. Shipping time was from 3 to 6 weeks.
I love ordering from Gearbest. More often than not they have a very competitive prices compared to another sites. Shipping is reasonably fast, cheap and there are a lot of options. They package the wares well. I also love the point system that inspires and awards users to write reviews, to take photos and videos. I would definitely be returning to buy more stuff.
I just got acquainted with GearBest. A very nice shopping site. Some products are sold at very reasonable prices. I would recommend it to everyone.
Im been buying Gearbest for over two years and I never had a problem! I love their great discounts. Every day I take a "walk" through the store because there are always very good offers. I have never had a problem with any
Product, the shipments are fast and efficient. I definitely recommend everyone to buy without any fear in Gearbest.
The customer service system is also very effective, they are always willing to help you with any questions
It is really a wonderful shopping website. They offer extra low prices and coupons on 11.11, black friday, xmas, etc. Good shipping, fast reply customer service
I have been shopping in gearbest for 3 years and I have always ended up very satisfied with my purchases and with the excellent customer service they have they are the best
Recently acquired Xiaomi Selfie Stick Bluetooth Remote Shutter Tripod Holder. Excellent self stick with tripod functions for a low price! Fast delivery for 10 days to Ukraine. Xiaomi products are always of excellent quality and Gearbest provides an enjoyable purchase.
Produtos confiáveis e de boa qualidade. O preço é imbatível e o atendimento funciona.
Brasileiros a loja é boa.
I did more than 25 orders from them. They have an excellent support team which is always ready to help a customer if there is a problem. All goods are checked and if any inconvenience happens, they are replying fast, offering refund or any other option suitable for you. Have the best prices and the quality is usually very good.
"Gearbest has a broad variety of great products for a great price. Flashsales, coupon codes and a reward system (e. G for signing in daily) gets me back to this shop nearly every day. The shipment usually is very fast and delivery times depend on the chosen shipping method. The packaging on every shipping is excellent. The few times I had contact with customer support were always a satisfying. The response time of the support staff is decent quick and I always got the needed information. I enjoy shopping on Gearbest every time!"
I order from this company and there was a problem of logistic the way they handled to solve this was outstanding and professional. I feel sorry for what happen and I will definitely shop again with them.
I had stopped doing business with them.
A loja é espetacular, desde a gama de produtos atendidos até o suporte, tudo preparado para atender da melhor maneira possível o cliente. Tive problemas com alguns produtos que não vieram mas fui rapidamente atendido e o problema foi sanado, ou com devolução de valor ou com geração de crédito na carteira ou até mesmo escolhendo outro produto de valor similar. Só tenho elogios a tecer sobre o site. Empresa nota 100
I've been shopping on Gearbest.com since a few years and I've never been disappointed. Prices are good, PayPal is supported, shipments are fast and communication is always great. I recently bought a Xiaomi Mijia camera and was amazed by its quality. I will buy again from Gearbest and I can confidently invite other people to do the same.
I want to share my experience about using GearBest because I really enjoy this shop. Being honest, 2 years ago I was a big fan of AliExpress. BUT now I use only GearBest! Main pros is that products are high-quality, there are no fake products but the price is low. What I liked the most is special delivery to Ukraine. Nova Poshta(Ukrainian priority line) delivers my orders by courier to my home.
I have already purchased lot of items since I came to know about Gearbest and my experience has been fantastic.
The main advantages Gearbest offers to me over other online marketplaces are: '
1. Shipping insurance. Very useful option.
2. Shipping method that is low cost as well as super fast, with reputed carrier.
3. Customer friendly support service. Tickets were attended and resolved promptly.
4. Regular new fresh releases and flash sales.
5. Amazing discounts and coupons.
For me Gearbest has been so helpful. The most Gadgets that I've purchased in 2017 have arrived via Gearbest only. I definitely recommend this site for everyone.
About the Business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear majid,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Gearbest Customer Service Center