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Gearbest
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GearbestReviews 10,713

4.2
gearbest.com

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441
Illinois
1 review
0 helpful votes
Follow steven s.
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Horrible service
December 7, 2017

This is unacceptable! Never did it say it my order was out of stock or not available when I made the purchase. You only offer an exchange or to wait? NO FULL REFUND?!? I could order this same unit from amazon and get it in 2 days! I used gearbest.com because i was recommended from a fellow youtube reviewer. I will be updating him and my channel and our follower of your horrible service if nothing is resolved. I ordered this for a present before the holidays and now it will not ship until 2 days prior? How is this possible? I purchased over a month before it even ships? I paid for express shipping too! My first purchase experience with your site is very sub par to say the least

Date of experience: December 7, 2017
Lily L. Gearbest Rep
over a year old

Dear steven,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Greece
1 review
0 helpful votes
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Perfect online store
December 8, 2017

Quality products with no big waiting time, also the products came as subscribed on the site plus the site has some rewarding methods for writing pros and cons on products you have buy.

Date of experience: December 7, 2017
Germany
1 review
0 helpful votes
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Very good site
December 8, 2017

I love the experience with this siite, and technical service also the communication. Yhankyou gearbest

Date of experience: December 7, 2017
Spain
1 review
0 helpful votes
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Siempre he tenido buenas experiencias con Gearbest.

Los precios son muy buenos, los mejores en muchos casos, y en otros algo mas alto que otras tiendas, pero me dan mas confianza.

Cuando he tenido algun problema siempre me han respondido correctamente y hemos podido solucionarlos.

Lo unico que no me gusta siempre son los tiempos de envíos. Por norma no son muy altos, pero a veces son excesivos, pero entiendo que es culpa de los transportistas y no de la tienda, con otras pasa igual.

Para tecnología, drones, moviles, y pequeños gadgets siempre recomiendo gearbes

Date of experience: December 7, 2017
MD
1 review
0 helpful votes
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I find it one of the best, because it is easy-to-use and the prices are low.
On the website they always have different promotions and discounts and they care about their customers.
The products are arriving in good condition and in time, but if there something wrong the support team is always there to help.

Date of experience: December 7, 2017
Romania
1 review
0 helpful votes
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Verry good service
December 8, 2017

I love the services provided, good quality and excelent client care.
I'm buying daily items on a regular basis

Date of experience: December 7, 2017
Poland
1 review
0 helpful votes
Follow Ozan T.
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I have ordered many things from gearbest and 3 of them (air purifier, smart watch and already arrived to me. I can say that I am really happy with the quality of products. I acknowledge that the shipment is not the most quick one, however, it is better to know that everything is coming from China to Europe, so not unusual thing. Overall it doesn't really depend on them. I truly recommend shopping with the website.

Date of experience: December 7, 2017
Ukraine
1 review
0 helpful votes
Follow Dmytro O.
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Это отлично
December 8, 2017

A few years before made the purchase on aliexpress. Then my friend advised me to go to Gearbest. And I was not disappointed! Now only buy there. The most important thing is cheaper and a large selection of what I need.

Date of experience: December 7, 2017
Hungary
1 review
0 helpful votes
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I very like gearbest.
I ordered 15+ items.
And i dont have any problems.
1 items doesnt arrived, i reported to the support and they sended me a new.
10/10:)
I recommend this site

Date of experience: December 7, 2017
Mexico
1 review
0 helpful votes
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I'm pretty happy with my purchase experience in the site, the fact they do offer the possibility to check their products and buy directly from their Play Store app is quite practical. Also, having the option to pay with either Credit Card or PayPal is nice for the sake of security and privacy. Shipping times were average but it's understandable because of the holiday season.

Date of experience: December 7, 2017
Ukraine
1 review
0 helpful votes
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Very good
December 8, 2017

For my opinion, this store is one of the high-quality, inexpensive and large Chinese sites. I like the fact that when you ordering different goods - you will receive one box, well packed with delivery for two weeks.

Date of experience: December 7, 2017
Puerto Rico
1 review
1 helpful vote
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They got great prices and always have received what i ordered, the annoying part is the waiting, it just takes too long to get your ithem once u place ur order, i have paid a little more elsewhere because of it.

Date of experience: December 7, 2017
Ukraine
1 review
0 helpful votes
Follow Kolya P.
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Good afternoon everyone!
I want to share with you about the real work of the store GearBest!
Just want to warn everyone, this is my personal experience with the store GearBest and I made an unambiguous conclusion for myself.
And so, what can I say, the store is just perfect!
I admit to you honestly, I tried to work with many shops, but GearBest was the only one who satisfied all my requests for quality service, the broadest assortment of products and just a sweeping discount system.
From the last that I ordered in the store, it was the phone of Xiaomi RM 3. Delivered it to me 10 days after I ordered it. The phone came in a complete package, perfectly packed and with other amenities.
The price for the phone I specified was actually lower than that of the competitor by more than 10%, and the quality at altitude.
I have been working with this store for more than 4 years and their team has not let me down.
Moreover, the store team at GearBest never stands still. The smart support service works just now. Any questions about the product or delivery are solved in a matter of minutes, which can not leave you indifferent.
After in my life there was a store of GearBest, I practically stopped making purchases in the shops of the city. The widest assortment of the goods of the store GearBest captivates with the convenience of choice, purchase and delivery.
I advise everyone this wonderful store and his team! I wish all pleasant purchases and invite everyone to feel the pleasant attitude of the store team of GearBest to their client.

Date of experience: December 7, 2017
India
1 review
0 helpful votes
Follow Yunus S.
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Gearbest is the most trusted and worthy site, where you can find best deals at affordable deals.The aftersale service is upto the mark.

Date of experience: December 7, 2017
Brazil
1 review
0 helpful votes
Follow Francisco C.
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I really like this site for some simple and honest reasons:
There are no scamming advertisements or clickbaits, the prices i see on the screen are the real prices
This site lets me pay via boleto (which helps me and many other Brazilians)
Low prices, with very good quality products
User friendly
Helpfull support (only had troubles 1 time)
Free shipping
The tracking system could be a little better, as mine does not shows the pictures of the order packaged
Overall a great site, would (and Will) buy again here. 9.8/10

Date of experience: December 7, 2017
RU
1 review
0 helpful votes
Follow Artyom K.
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I received a notice of the delivery of my goods... I come, unpack, and... opening the packaging, I really liked the content! The bracelet quickly connected to my phone and I enjoy all its functions! Shows the distance traveled, the steps and my pulse! Wow! This is the product that I will recommend to my friends, because I am an athlete and I have a lot of friends who prefer an active lifestyle!

Date of experience: December 7, 2017
Algeria
1 review
0 helpful votes
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Awesome shopping site!
December 7, 2017

The best quite simply! Best choice, best price! You will not be disappointed! Gearbest is for me the best website to import products!

Date of experience: December 7, 2017
Cyprus
1 review
0 helpful votes
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Excellent experience
December 7, 2017

I have made many orders from Gearbest and all of them are as described with fast and reliable shipping times. I recommend it to everyone. They also have a huge selection of products! They accept the safest payment methods and their customer service is also good!

Date of experience: December 7, 2017
Brazil
1 review
0 helpful votes
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The best chinese storie
December 7, 2017

Melhor loja chinesa para se comprar produtos baratos e de ótimas qualidades. O atendimento com os compradores é rápido e ágil. O site é muito fácil e prático de mexer.

Date of experience: December 7, 2017
Germany
1 review
0 helpful votes
Follow Pavel N.
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Excellent Chinese online store. I`ve bought from them a lot of items and have a pleasure to make my business with GearBest.
Very low prices, many flashsales and different discounts.

Date of experience: December 7, 2017

About the Business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.