The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
This is unacceptable! Never did it say it my order was out of stock or not available when I made the purchase. You only offer an exchange or to wait? NO FULL REFUND?!? I could order this same unit from amazon and get it in 2 days! I used gearbest.com because i was recommended from a fellow youtube reviewer. I will be updating him and my channel and our follower of your horrible service if nothing is resolved. I ordered this for a present before the holidays and now it will not ship until 2 days prior? How is this possible? I purchased over a month before it even ships? I paid for express shipping too! My first purchase experience with your site is very sub par to say the least
Quality products with no big waiting time, also the products came as subscribed on the site plus the site has some rewarding methods for writing pros and cons on products you have buy.
I love the experience with this siite, and technical service also the communication. Yhankyou gearbest
Siempre he tenido buenas experiencias con Gearbest.
Los precios son muy buenos, los mejores en muchos casos, y en otros algo mas alto que otras tiendas, pero me dan mas confianza.
Cuando he tenido algun problema siempre me han respondido correctamente y hemos podido solucionarlos.
Lo unico que no me gusta siempre son los tiempos de envíos. Por norma no son muy altos, pero a veces son excesivos, pero entiendo que es culpa de los transportistas y no de la tienda, con otras pasa igual.
Para tecnología, drones, moviles, y pequeños gadgets siempre recomiendo gearbes
I find it one of the best, because it is easy-to-use and the prices are low.
On the website they always have different promotions and discounts and they care about their customers.
The products are arriving in good condition and in time, but if there something wrong the support team is always there to help.
I love the services provided, good quality and excelent client care.
I'm buying daily items on a regular basis
I have ordered many things from gearbest and 3 of them (air purifier, smart watch and already arrived to me. I can say that I am really happy with the quality of products. I acknowledge that the shipment is not the most quick one, however, it is better to know that everything is coming from China to Europe, so not unusual thing. Overall it doesn't really depend on them. I truly recommend shopping with the website.
A few years before made the purchase on aliexpress. Then my friend advised me to go to Gearbest. And I was not disappointed! Now only buy there. The most important thing is cheaper and a large selection of what I need.
I very like gearbest.
I ordered 15+ items.
And i dont have any problems.
1 items doesnt arrived, i reported to the support and they sended me a new.
10/10:)
I recommend this site
I'm pretty happy with my purchase experience in the site, the fact they do offer the possibility to check their products and buy directly from their Play Store app is quite practical. Also, having the option to pay with either Credit Card or PayPal is nice for the sake of security and privacy. Shipping times were average but it's understandable because of the holiday season.
For my opinion, this store is one of the high-quality, inexpensive and large Chinese sites. I like the fact that when you ordering different goods - you will receive one box, well packed with delivery for two weeks.
They got great prices and always have received what i ordered, the annoying part is the waiting, it just takes too long to get your ithem once u place ur order, i have paid a little more elsewhere because of it.
Good afternoon everyone!
I want to share with you about the real work of the store GearBest!
Just want to warn everyone, this is my personal experience with the store GearBest and I made an unambiguous conclusion for myself.
And so, what can I say, the store is just perfect!
I admit to you honestly, I tried to work with many shops, but GearBest was the only one who satisfied all my requests for quality service, the broadest assortment of products and just a sweeping discount system.
From the last that I ordered in the store, it was the phone of Xiaomi RM 3. Delivered it to me 10 days after I ordered it. The phone came in a complete package, perfectly packed and with other amenities.
The price for the phone I specified was actually lower than that of the competitor by more than 10%, and the quality at altitude.
I have been working with this store for more than 4 years and their team has not let me down.
Moreover, the store team at GearBest never stands still. The smart support service works just now. Any questions about the product or delivery are solved in a matter of minutes, which can not leave you indifferent.
After in my life there was a store of GearBest, I practically stopped making purchases in the shops of the city. The widest assortment of the goods of the store GearBest captivates with the convenience of choice, purchase and delivery.
I advise everyone this wonderful store and his team! I wish all pleasant purchases and invite everyone to feel the pleasant attitude of the store team of GearBest to their client.
Gearbest is the most trusted and worthy site, where you can find best deals at affordable deals.The aftersale service is upto the mark.
I really like this site for some simple and honest reasons:
There are no scamming advertisements or clickbaits, the prices i see on the screen are the real prices
This site lets me pay via boleto (which helps me and many other Brazilians)
Low prices, with very good quality products
User friendly
Helpfull support (only had troubles 1 time)
Free shipping
The tracking system could be a little better, as mine does not shows the pictures of the order packaged
Overall a great site, would (and Will) buy again here. 9.8/10
I received a notice of the delivery of my goods... I come, unpack, and... opening the packaging, I really liked the content! The bracelet quickly connected to my phone and I enjoy all its functions! Shows the distance traveled, the steps and my pulse! Wow! This is the product that I will recommend to my friends, because I am an athlete and I have a lot of friends who prefer an active lifestyle!
The best quite simply! Best choice, best price! You will not be disappointed! Gearbest is for me the best website to import products!
I have made many orders from Gearbest and all of them are as described with fast and reliable shipping times. I recommend it to everyone. They also have a huge selection of products! They accept the safest payment methods and their customer service is also good!
Melhor loja chinesa para se comprar produtos baratos e de ótimas qualidades. O atendimento com os compradores é rápido e ágil. O site é muito fácil e prático de mexer.
Excellent Chinese online store. I`ve bought from them a lot of items and have a pleasure to make my business with GearBest.
Very low prices, many flashsales and different discounts.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear steven,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com