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Gearbest
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Gearbest

gearbest.com
Connecticut
1 review
0 helpful votes
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Very good store
August 22, 2017

I think this is the best place for me to shop.
I really like the prices and flash-sales. Fast shipping in good. Support is very competent and friendly. Many products of interest for me.
As for the order - the powerbank is perfect, fully original. I surely will order more

Date of experience: August 20, 2017
New Jersey
2 reviews
1 helpful vote
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I purchased eight (8) light bulbs from them, four (4) were DOA. The order took four (4) weeks to arrive. The quality of the bulbs, they are cheaply made. They are E27,110 VAC dimmable LED bulbs. Three (3) separate correspondence with them, they ask for pictures or videos and to restate the problem. Ridiculous, these are screw in light bulbs that are DOA. They clearly try to frustrate you so you won't respond. I should have done a bit more homework on this company before I placed an order with them. I will now have to open a ticket with Paypal, another big pain, to see If I can get a refund. Be warned, do business at your own risk.

Date of experience: January 10, 2016
Lily L. Gearbest Rep
over a year old

Dear Frank,

Thank you for taking your time to write your review, we apologize for this situation.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. Please check detailed warranty and return terms here: http://www.gearbest.com/about/warranty-and-return.html. We have followed your issue and offer you solution in the ticket. Please kindly reply.

Awaiting for your early reply.

Best Regards,
Gearbest.com

Ukraine
1 review
0 helpful votes
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I ordered this site headphone Xiaomi Piston 3 and Xiaomi Pocket *******mAh it was Nov 13,2015, order No.: W**************. Additionally, bought the track code came about 25 days, the original goods, bonus points for the order a pleasant surprise) Wonderful and helpful store!

Date of experience: January 4, 2016
Brazil
1 review
0 helpful votes
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They respect the consumer.
September 18, 2018

They respect the consumer. I have bought several times with the gearbest and whenever I had problems they solved quickly, either by reversing or resending the product. I have total confidence in this site and I will definitely buy more.

Date of experience: September 17, 2018
North Carolina
1 review
1 helpful vote
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Rip off
August 20, 2015

I bought a quadcopter supposed to be in stock. What a lie. It was never in stock. And I believe is not in production anymore.
I replied to them in a forum in the copter listing, along with other people, but they never published my comments. They want me to keep waiting. They never contacted me about the back order.
I will not buy from them again.

Date of experience: August 20, 2015
Lily L. Gearbest Rep
over a year old

Dear Jorge,

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please send us an email to Gearbest@outlook.com and offer us the order number?

We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.

Best regard,
Gearbest.com

Portugal
1 review
0 helpful votes
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Gearbest simple to use
April 1, 2018

The Gearbest site is easy to use and has the best prices on electronic gadgets.
I bought a Rain Shower Head and after a week I received in my home as announced.
In short, Gearbest is fast, efficient and affordabl

Date of experience: April 1, 2018
Lily L. Gearbest Rep
over a year old

Dear Pedro,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Turkey
1 review
0 helpful votes
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The best international shopping website
January 2, 2018

I have been using Geabest since 2015 and so far I really enjoy to use gearbest. Their products always come in good shape and undamaged. Their product quality also is very good. Therefore, I would highly recommend to use gearbest.

Date of experience: December 31, 2017
Spain
1 review
0 helpful votes
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Excellent for my phone to use on my car. The delivery was fast and a good seller. The item its easy to use and adapt correctly in my citroen c4.
I bought it on a flash sale so the price was fantastic. I think i will bought more items of gocomma

Date of experience: October 21, 2019
GB
2 reviews
6 helpful votes
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I bought a Bayangtoys quadcopter from this site. The goods arrived within 2 weeks and I immediately began to test it indoors. Within 5 minutes the item became defective. The remote controller would not pair with the quadcopter and it just emitted a high pitched screeching noise. I mailed the supplier Gearbest and opened a dispute ticket telling them what the problem was. They sent me a query which I attempted to answer and I attached a short video I had taken showing the problem. I attempted to send this more than 10 times but each time I got error messages saying the site was not available or the dispute ticket had been closed.! I have given the company money for an item which does not work.
Since writing this review the company have been in contact with me via mails which I have responded too. They are now offering me a refund of full money paid for the goods, provided I update this review.The company have now given me a full refund.

Date of experience: November 28, 2015
Lily L. Gearbest Rep
over a year old

Dear William,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

It may get damaged during shipping.

It would be appreciated that you continue your reply in your original tickets.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

Gearbest.com

Sri Lanka
1 review
0 helpful votes
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Great Online Store
July 28, 2017

Had a pleasant experience with Gearbest, Customer service is great, product prices are VERY reasonable compared to other sites at times, fast free shipping and secured payment methods such as Paypal and Credit cards. Everything was great thanks

Date of experience: July 28, 2017
Turkey
1 review
0 helpful votes
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Thanks Gearbest
November 27, 2015

I have been using the Gearbest for 6 months. I have used different Chinese shopping websites before but Gearbest is really best because they sent my all products. Also there is point system which you can earn points if you write reviews, upload product' s pictures and videos for your order. 50 points equal 1 dollar. In generally I use the Gearbest to buy xiaomi products and they sell original goods. You can trust them. Usually they ship by cargo my products within 3-5 days and my order arrives to me in 17-22 days. Besides their website is user friendly. I able to find easily what I search and their costumer service answer back to you fastly. I'm planning to buy more products but I need to save money for a while. I really happy with Gearbest. If you want to buy something you should try Gearbest. I hope that they won't change service policy. Thank you Gearbest.

Date of experience: November 27, 2015
Czechia
1 review
0 helpful votes
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What a wonderful shop
September 21, 2018

The products, i've ordered so far, were always in a very good, solid package. The shipping time was the most often short (very depends on the country. The ordered products weren't broken. I had one question on your customer support, too. The answer came very quickly and your support team solved my problem, too. I am very satisfied with GEARBEST e-shop, products and services and I would recommend GEARBEST to everyone. I confirm this is my real objective experience!

Date of experience: September 21, 2018
Croatia
1 review
0 helpful votes
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Great Site
January 19, 2016

I ordered several items from GearBest, every one arrived as described within month ( that is normal shipping time from China to my country) and in state as described. I did not have any problems with paying or canceling orders.
Site has great deals from time to time so i managed to get samsung 32gb microsd card for half a price it costs in my country.
I would recommend this site to anyone searching for some cool gadgets.

Date of experience: January 19, 2016
Israel
1 review
0 helpful votes
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I'm a member there for a few years, the shopppng experience is great.
GearBest just have it all, no metter what kind of gadget you want or desire -GB has it, and in low prices.
Costumer service is good, the response is quick and if you need any help, there's always someone to talk to there.
I love it.

Date of experience: November 25, 2017
RU
1 review
1 helpful vote
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They provide me fake track number. I called to NL Post, they said that this numer does not exist, and cannot start from "RU133." Thats's the reason, why parcell still not tracked, although it took almost a week after sending. Why you again and again cheat me? I am sick of tired of you and go to the court and provide me fake track number. I called to NL Post, they said that this numer does not exist, and cannot start from "RU133." Thats's the reason, why parcell still not tracked, although it took almost a week after sending. Why you again and again cheat me? I am sick of tired of you and go to the court and

Date of experience: January 29, 2018
Lily L. Gearbest Rep
over a year old

Dear Antob,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Netherlands
1 review
0 helpful votes
Follow Qlion Q.
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The customer service is very good. They respond within 24h and always with a satisfied answer. A friend of mine showed me the site and due the good prices I cannot help myself to order once in a while. I will recommend everone to buy there

Date of experience: April 30, 2015
Spain
1 review
0 helpful votes
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I bought a Xiaomi Redmi Note 2 smartphone (Order No. WP**************) in their China warehouse. I choose standard shipment to avoid customs rates. They shipped it fast via Spain Express, in less than two weeks I had it in Spain. The phone is great.
Pros: Ship via Spain Express; Good prices. You can pay with Paypal.
Cons: None.
I have bought some accesories too and all is OK.

Date of experience: December 3, 2015
Sweden
1 review
0 helpful votes
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Recommended shop
April 8, 2017

I have been shopping from Gearbest since almost 1 year and I have made more than 10 orders so far.
I have been very satisfied with the support of the shop and the response of their custommer center. So I fully recommend it.
Most of the times my order have arrived within 10 days (with registered delivery) and without any issue. It has been only 1 time that the product I ordered was faulty and I received full refund for that.

My advice for future buyers is to always(!) take a video during unboxing of your order in order to have it as proof i n case of faulty products. Also, be careful with the availability of the products you want to order in order to avoid long delays. Products that have 1-2 pieces left are usually out of stock and it is not mentioned by the website.

Date of experience: April 8, 2017
Brazil
1 review
0 helpful votes
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Excelent site.
November 2, 2018

Gearbest.com is an excelent website to buy things. Easy to search. Easy to finish your shopping. Shipment received is very well packaged. I live in Brazil, and for my surprise all my purchases was sent in amazing time. I really recomend this site.

Date of experience: October 30, 2018
Croatia
1 review
0 helpful votes
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I always buy the gearbest and are one of the best stores. I did not have any problems with the items or the delivery, the items are authentic and they get it. The description of the subject and as an image correspond to the subject I received at the home address. Customer Service is always available for help and ordering on order... until now my order ranged from $ 5 to $ 600 on order and everything was as described.
A great recommendation for everyone to buy at gearbestu.com

Date of experience: December 13, 2017

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441