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Gazelle has a rating of 2.05 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gazelle most frequently mention customer service, perfect condition, and many scratches problems. Gazelle ranks 53rd among Consignment sites.
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Ordered for the first time in Gazelle IPhone 13 Pro Max (excellent condition). We are a family from Ukraine. We arrived in the USA quite recently a few months ago. The phone was chosen as a gift for our daughter on her 10th birthday. The order arrived two days ahead of schedule, which is very nice. I expected that there would be minor scratches or some minor flaws, but I did not find them. The condition of the phone was like from the Apple store. With the exception of a very slight imprint from the case on the top of the phone, which can only be seen under a microscope, gave me confidence that the phone was taken care of. I checked the IMEI and serial number, everything is clear. Battery condition is 95% which is generally not bad at all. I also did a pixel test, just in case - everything turned out to be normal, not a single pixel is broken. We are pleased with the purchase, we would like to thank the Gazelle employees for their diligent performance of their work duties! We make the next purchase in your store! Sincerely, the Gurbik family, Waukesha, Wisconsin.
I took photos of an iPhone 12 that spent it's life in a lifeproof case. I was quoted 245.00 for the device which is a fair price (Could likely get 300 on eBay - Which I will do now) Gazelle, has a canned response that your phone has too many scratches. Complete scam and I would be 100% surprised if they pay anyone the quoted amount for their phones. STAY AWAY FROM THIS COMPANY. THEY STEAL FROM PEOPLE, Period.
I have never purchased from Gazelle but have sold multiple electronics through their website. Overall, the process was simple and quick. They gave me ( what I felt) was a fair price. Their website/customer service appears to have some issues and delays. However, once resolved, it did not diminish from the overall experience. It lived up to its excellent reputation.
I think Gazelle provided quick service and a fair price for my devices. I would use them again. It was easy to use the prepaid mailing containers which were sent ahead of time. Upon inspection of one device they even upped their offer and paid me more! Extreme honesty.
Ordered for the first time in Gazelle IPhone 13 Pro Max (excellent condition). We are a family from Ukraine. We arrived in the USA quite recently a few months ago. The phone was chosen as a gift for our daughter on her 10th birthday. The order arrived two days ahead of schedule, which is very nice. I expected that there would be minor scratches or some minor flaws, but I did not find them. The condition of the phone was like from the Apple store. With the exception of a very slight imprint from the case on the top of the phone, which can only be seen under a microscope, gave me confidence that the phone was taken care of. I checked the IMEI and serial number, everything is clear. Battery condition is 95% which is generally not bad at all. I also did a pixel test, just in case - everything turned out to be normal, not a single pixel is broken. We are pleased with the purchase, we would like to thank the Gazelle employees for their diligent performance of their work duties! We make the next purchase in your store! Sincerely, the Gurbik family, Waukesha, Wisconsin.
Products used:
Phone
This is the second time I have used Gazelle. Each time it was a quick, easy procedure. They send everything needed with simple directions to follow. There was a small scratch on my phone, so I rated its condition as good. I received an email saying that my phone was better than my rating, so they added five dollars to my check - not much, but definitely appreciated!
I have recommended Gazelle to all my friends and family! Super happy with the service provided, my check was received today
Thank you!
The company is amazing and they process things fast! Thanks so much! I have sold two of my electronics to them and I have not had any issues at all. The company gave me more for my MacBook Pro retina than I was initially offered. That was so nice of them! I recently sold them my iPhone 8 plus and the entire process went smooth. Gazelle is a great company and I will definitely sell them more of my items in the future!
Fast and easy. Gazelle worked perfectly.
I sold my old iPhone. The main thing is to make sure you describe the exact condition of your device so they can give you accurate pricing information. They do thoroughly check out your device so you need to be up front and honest about the condition of your device when you request the box.
Payment was prompt.
I would absolutely use Gazelle again.
It was quick and easy to sell my phone to them. I also like the Amazon credit offer that adds a percentage increase to their offer. One thing I would suggest they do differently, is if you request a box, there is an inherent cost in that, and it should be shown. If instead, someone prints the label and ships back using their own box, that cost difference should be added to the offer price. Nudge people to be more environmentally responsible and also saves Gazelle money overall. Seems like a win/win. :)
Super easy selling process. I love that you can choose from a few different methods of shipping, including one where they send you a box to ship it in. I also love the option for getting a few bucks more if I choose an Amazon gift card.
Sent my Iphone 7 plus in and the initial online offer was $252. Two days later I received an e-mail saying it was better than I described and they sent me $540! Why would I even consider using another phone buying service. 5 stars!
From beginning to end, it went perfectly. Ive used your service several times and will continue to do so in the future. Thank you for being professional!
I sent in 2 old phones. I rated the quality of them and when they got there, Gazelle gave me even more for one of my phones because it was in better condition than I had checked when I sent them in. That's awesome, especially considering they could have just simply gave me what I checked for my phone. But they went the extra mile and sent me more of a refund than I though I was getting. Thanks Gazelle!
Decided to give Gazelle a try after upgrading our cell phones. The process was so easy! Once online form was filled out and estimated amount based on actual condition they sent out two boxes with instructions and return labels. Took about a week to get email that both phones were in described condition and payment was prompt! Chose the Amazon gift card for the added 3% and they even provided a direct link to add it to my Amazon account! The whole process took about 10 days and could not be simpler. Definitely will use again!
Very efficient and easy to use website. Fast inspection & turn around on issuing payment. Very satisfied.
It was a very easy process! I was extremely satisfied with the experience... would use again! I would recommend this company to anyone!
The process for sending in and receiving payment for my item was super easy. I'd definitely use Gazelle again.
Very very easy to send my old iPhone. Gazelle basically does everything for you and in under 1 week the money was deposited into my Paypal account
Thank you!
I've sold a number of iPhones to Gazelle. They have always been awesome to deal with, pay good rates, send a free box and even have an Amazon gift card option. I would highly recommend them and the next time I'm looking for a used iPad I will be looking at what they have to offer.
The exchange was quick, well communicated and they ended up valuing my trade in higher than expected. Very happy with the experience
Selling an iPad or iPhone to Gazelle is so easy. I even got more money than they estimated on line once they had my iPad in hand due to its excellent shape! Who does that. I will utilize this service again for sure.
Extremely simple process and very good return for trade in item. I have used Gazelle before and always find them to be the best return on value
Gazelle is easy and straightforward to use. They assess your device, give you a price, send you a box with return shipping label and you pack it up and leave it on your front porch. Directions are easy and payment comes fast. What else could you ask for? I have used Gazelle to trade in 2 phones and an iPad - they are very fair in their pricing and reliable.
This is the most professional group going! The absolute best... fastest... easiest way to get rid of your unused devices.
Very easy to mail in my electronics and get a great reimbursement. I have used Gazelle twice and will recommend. Thank you!
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