Gazelle has a rating of 2.05 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gazelle most frequently mention customer service, perfect condition, and many scratches problems. Gazelle ranks 53rd among Consignment sites.
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Ordered for the first time in Gazelle IPhone 13 Pro Max (excellent condition). We are a family from Ukraine. We arrived in the USA quite recently a few months ago. The phone was chosen as a gift for our daughter on her 10th birthday. The order arrived two days ahead of schedule, which is very nice. I expected that there would be minor scratches or some minor flaws, but I did not find them. The condition of the phone was like from the Apple store. With the exception of a very slight imprint from the case on the top of the phone, which can only be seen under a microscope, gave me confidence that the phone was taken care of. I checked the IMEI and serial number, everything is clear. Battery condition is 95% which is generally not bad at all. I also did a pixel test, just in case - everything turned out to be normal, not a single pixel is broken. We are pleased with the purchase, we would like to thank the Gazelle employees for their diligent performance of their work duties! We make the next purchase in your store! Sincerely, the Gurbik family, Waukesha, Wisconsin.
I took photos of an iPhone 12 that spent it's life in a lifeproof case. I was quoted 245.00 for the device which is a fair price (Could likely get 300 on eBay - Which I will do now) Gazelle, has a canned response that your phone has too many scratches. Complete scam and I would be 100% surprised if they pay anyone the quoted amount for their phones. STAY AWAY FROM THIS COMPANY. THEY STEAL FROM PEOPLE, Period.
Generally, I'm happy with Gazelle's service. They do a good job and their service is efficient. I do think I saw my computer for sale the day after I got their approval of my device. That they were selling it for 3X what they gave me. I know this is a service, they need to make money, etc., etc., etc. It would be nice to get a wee bit more for something they value so highly. Four stars.
This was my second experience selling an old phone with Gazelle. I may have been able to get marginally more $ for the phone selling it myself, but that would have entailed a lot more hassle listing it online with a billion other similar items, sifting through responses (some of which are scammy), haggling, yada yada yada. Much simpler to just send it to Gazelle and in a very short time receive a check - which came in handy right before the Christmas holiday. Thanks, Gazelle!
I have to say for someone that never sold anything on the internet it was simple and easy process and I've since done it again. Gazelle is a top notch company.
The the screen on my daughter's 2012 MacBook pro got cracked, it wasn't worth spending the $300 (eBay price) for a new screen - even though the unit actually worked fine with an external monitor. We decided just to cash it in, Gazelle offered $159, which doesn't sound like much, but it was better than a MacBook paperweight. Payment was fast via Amazon gift card (which also increased the amount by $5). So overall, happy with the service.
Fair pricing, quick turn around, easy shipping. The only reason I didnt give five stars is because afterwards I had already mailed my phone in I found another company that would have given at min $50 more. Dont know there process though
They hardball on the value of the phones however the service is very quick! I was able to ship out my phones and receive the checks in no time less than a week I believe! Good turn around
I have used Gazelle three times and each time they are efficient with the process and prompt with the payment. No complains, though the initial entry of the item on their website needs a tune up. There is no simple way to edit an error in the typing of information.
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Gazelle could not make it any easier to send an item for trade-in. Also, I received a bit more than the original estimate a pleasant surprise. I will definitely use Gazelle in the future. My only feedback would be to keep the customer more informed after an item is checked in. It could be as simple as an email that gives an estimate of when the inspection process will be completed, etc.
Everything went smoothly. My phone was accepted, as I had prepared correctly for the sale. Just wish Gazelle could have offered me a wee bit more for my pristine 5s iPhone. Oh well.
Quick to send shipping boxes & labels, quick turnaround of inspection and cash for devices. Will use again. Thank you.
Very simple way to sell. Send you the box and pay for postage. You may get a little more money somewhere else, but there is no simpler way to se..
I have used Gazelle for nine Apple products that I have sold. It is Simple efficient and easy to trade in old electronics. It isn't always the highest price but it is near the top and since I know the system works well I have used it over and over.
This is the 2nd time I have traded in a device with gazelle. Both times I have been impressed with the ease in the process. A couple clicks and then a couple days later a box shows up. After turning in item I received an amazon gift card through email. No messing with PayPal, or physical gift cards. The first time I traded in, they offered me more for my device than originally quoted. They said it was in better shape than I originally stated. Honest, great customer service and very satisfied overall.
Gazelle was quick in sending me my money for my phone. While I wish I had listed my phone higher since it had virtually no scratches even though it was used, overall the experience was painless and seamless.
I had a great experience selling my iMac to Gazelle. They even upgraded the amount they were going to pay me based on the condition of the iMac!
Took awhile for check to come had to call for resubmittal. I still will do business with Gazelle again. Top rate company. Good value for trade in phones.
This is the second time I've felt with Gazelle; both buying and and trading in iPhones and I've found them to be easy to deal with and honest in their pricing, selling and trade-in practices. I'd do business with them again without hesitation.
I sold my second iPhone through Gazelle and the process was easy and seamless. I wasn't sure how to rate this one, used looking or like new. I took a chance and rated it like new... because it really was. They accepted it and paid me promptly. Very happy.
We have sold an IPhone6 and IPad2. They said the iPhone was better than described so they increased the amount they paid us. The IPads was as described so we got the original amount. Both were credited to our account quickly.
Excellent experience with the only exception being that it seemed a little slow from the time my device was checked in until payment was made. I know that it had to be examined but I dont think it takes 3 days to do so
This is my second time working with gazelle after selling 4 devices to them and the money is great and comes quickly after they receive the devices. However, Im still waiting for my second check which I have waited a week for and still have not received. Its a hefty check so Im worried about it.
Didn't Gazelle used to send you a box to mail your item back to them? This tme they didn't - my item didn't qualify for the box they mail, maybe due to it's size (small). That's the only negative feedback I have. The whole process was streamlined and simple, and they responded quickly once they received my item.
Quick and easy. A great way to recycle electronics. I have done it in the past and will do it in the future.
I got paid almost instantly, and they did everything they said they would do. To me, that is huge from a company that takes in old electronics (since there are so many scams).
Been using this site for years... always get paid, never have an issue. They're a big company, I don't think they would scam you outright... I've always had a good experience and gotten paid quickly
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