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Gazelle has a rating of 2.05 stars from 1,072 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gazelle most frequently mention customer service, perfect condition, and many scratches problems. Gazelle ranks 53rd among Consignment sites.
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Ordered for the first time in Gazelle IPhone 13 Pro Max (excellent condition). We are a family from Ukraine. We arrived in the USA quite recently a few months ago. The phone was chosen as a gift for our daughter on her 10th birthday. The order arrived two days ahead of schedule, which is very nice. I expected that there would be minor scratches or some minor flaws, but I did not find them. The condition of the phone was like from the Apple store. With the exception of a very slight imprint from the case on the top of the phone, which can only be seen under a microscope, gave me confidence that the phone was taken care of. I checked the IMEI and serial number, everything is clear. Battery condition is 95% which is generally not bad at all. I also did a pixel test, just in case - everything turned out to be normal, not a single pixel is broken. We are pleased with the purchase, we would like to thank the Gazelle employees for their diligent performance of their work duties! We make the next purchase in your store! Sincerely, the Gurbik family, Waukesha, Wisconsin.
I took photos of an iPhone 12 that spent it's life in a lifeproof case. I was quoted 245.00 for the device which is a fair price (Could likely get 300 on eBay - Which I will do now) Gazelle, has a canned response that your phone has too many scratches. Complete scam and I would be 100% surprised if they pay anyone the quoted amount for their phones. STAY AWAY FROM THIS COMPANY. THEY STEAL FROM PEOPLE, Period.
Dec 5,2023: I'm updating this review from 1-star to 3-stars after customer service reach out to me after I posted my below review. We came to a compromise that made me about 80% satisfied, so I went with it. They purchased the phone from me for $564, which is still less than the original, but to save from the hassle of trying to deal with buyers on FbMarketplace or eBay, I accepted their compromise.
Original post: Gazelle has predatory practices. I had an offer for $641 for my iPhone 13 Pro, and before I mailed it to them, I took at least 10 picture of the phone from all angles so that there couldn't be any dispute about its condition – zero scratches/smudges. When I bought the phone it went straight from the box and into a case and never left it. So I shipped them the phone, and they dropped their offer down to $396. That is an insane $245 drop! I immediately declined that laughable "offer", and requested that they send my phone back, and it better be exactly in the same condition as it was when I sent it to them. I feel extremely preyed upon by this experience, and I will NEVER do business with them again or recommend them. The practice of getting a person to relinquish their phone, all for them to bait and switch dramatically on the price should put them out of business. Let's just say for the sake of argument that they considered the phone slightly lower quality than I do, the next level down for offer was around $615.
I specifically asked battery left guarantee before buying a 12 Pro Mac. The CS rep said their policy was 85%. Received it with 82% and that was marked on the accompanying ticket. Web site says free shipping In 5-7 days. I ordered Sunday and got delay notification on Wed: no availability and no known ship date. I called to ask why they sell things they don't have and why no present ship date. CS says free shipping up to 10 days….blatant lie. Doesn't know when it will ship and I couldn't cancel order! Then got notification coming in 4 more days. I'll try BackMarket next time
Products used:
iPhone 12
I bought an iPhone5 about 8 months ago. The battery was failing, so I ordered a new one. Following the instructions in the battery kit and an online video, I pried off the screen. Access to the battery was completely different than it should have been. So what did I actually buy from Gazelle? I have no idea.
Have used services in the past. Went well, then. This last try I had to request new shipment box. Received email about offer, still waiting on funds after a week and a half. Now I have to request again. This has not been an easy process.
Id sent two items in for sale, an iPhone and iPad. Both items were accepted but I received a check for the iPhone only. It was apparent that they had misplaced the iPad and eventually they sent a check after several emails to customer service. Be wary.
Sent them my broken iPhone 6s. They refused to keep their original estimated value. Adjusted the offer to ZERO and said it was not actually an IPhone 6s, but actually a "parts only cell phone". That's a lie. I bought the iPhone through ATT and paid $900 for it. I know what it is. How about this: I think Gazelle is actually a "scam."
I sold an iPhone to Gazelle. The shipping package arrived quickly and the phone was shipped promptly. I HAVE NOT RECEIVED the promised gift card.
The process went as Gazelle promised, except for one thing: when they received my device, they initially adjusted their offer downward with the (erroneous) justification that I had sent them a carrier-locked device instead of the unlocked one that I had sent. They paid what they agreed when I challenged them, but they also caused this entirely unnecessary issue.
Gazelle does good with processing the device and getting the inspection done is quick but shipping of payment is very slow and the tracking email shows nothing. I'm still waiting on my payment and what i get from my email my payment was sent on 2/7/18 and it's been 10 days and still waiting. I don't like giving my review until I received everything but I keep receiving emails for a review so.
Gazelle is a good service, but when they have issues with recving multiple boxes/items - the customer service is annoying. I spent 2 weeks having gazelle say they cant find items i shipped. BUT - they did finally find them and paid as promised. I will use the service again
Do not sell to them! I've sold two things to them and both times they tell me there is significant damage or scratches and there were none when I shipped it to them. Then they offer you half as much as your quote or they will return it to you.
I have successfully used Gazelle.com in the past to sell two Apple devices. I received the quoted amount and was satisfied. However, recently I sent them an iPad Pro 256GB (perfect condition) and they incorrectly evaluated it as an iPad Pro 32GB (with scratches and dents too) and wanted to lower my quoted amount by $105. I was not pleased with the new amount and called customer service. Gazelle, to their credit, did resolve this issue by giving me the original quoted amount after a series of phone calls and an agreement to re-evaluate my iPad Pro.
Even though my situation was successfully resolved, the whole time I was negotiating with Gazelle about my iPad Pro, I wished I'd taken pictures of it to document the condition and serial number. If needed, this would have made it much easier for me to prove what exactly I sent in and its condition.
Here is some advice if you decide to sell to them:
1. Take pictures of the serial number of your device
2. Take pictures of the over-all device condition
3. Take pictures of the device packaging
4. If possible, video the box being taped up and delivered to mail drop.
All of this makes it easier to prove what you sent in to them and what condition it was in when you mailed or shipped it.
Tip for consumers:
When selling to Gazelle.com, document everything and take pictures. This will help you resolve any disputes you may have with Gazelle about your device.
I sent devices in - no problem there. But buying a device was a bit of a mess... received a non-activating iPhone, and sent it back. Purchased a replacement. There is an entire "claims department" that I kept getting bounced back to, so this must happen a lot. Every time I called (they never called ME to follow up on the return, etc) I got a new Claim ID. Kind of a mess. But, in the end it seems to have worked out... still waiting on my refund though.
Bought a iphone 5c for $150 for good condition... 5 days go by i received my phone as planned, comes with minor scuffs so i figured it was fine, of course it was dead so i decided to plug it in and turn it on... 4 hours go by and it only shows the dead battery sign, decided to leave it for 14 more hours and it was still dead... finally got it on by plugging it into my computer and having it restored and updated... BUT... found out that i am not able to use it without it being charged. The phone glitches all the way to 100 but the second i unplug it. It will drain to 12% and then to 1% until it shuts off a few seconds later... all within a minute of unplugging it... hoping to get money back... but not likely... a phone is something to rely on throughout the day... but I cant even trust that it'll stay on longer than 60 seconds
I sold my iPhone 6 to Gazelle and was given a fair price upfront. The phone was in perfect condition and unlocked. However, when they received it they said it had a scratch on it and adjusted the offer. The adjustment was about 10% of the offer. I'm sure they feel that after going through the trouble one goes through to get it unlocked and mailed in you will just accept the offer, as I did.
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