Gazelle

HORRIBLE. Please, do not send your phone to Gazelle. I saw on Google—by quickly looking at the fake reviews—that this was a good company to send my phone to be sold. They will lie and devalue your phone. One hundred percent. They'll say it's been lost/stolen and with scratches. They also will take their time to inspect it and will never email you. This company should be SHUT DOWN. Absolutely abysmal.

3 times I have sent stuff into Gazelle and every time they come back and offer less saying they have more scratches than anticipated. Gazelle is ripping people off and then they sell them at a ridiculous markup for the same stuff they just bought. I took the offers because I can not use the old equipment, but I know darn well that I said they were light-scuffed and they were light-scuffed. They even said one of them had a crack on the back of an iPhone. I did not see one, but I took them at their word it was and took the lower offer. But I think these guys are sleezy on the stuff they get.

Told me my phone had scratches and crack totally false offered 300.00 less traded phone again for 200 more

It's been 11 days and I still don't have any money for my mint condition iPad pro. They said 623 dollars but I haven't seen a penny. Possible scam!

I sent them an iPhone 12 Pro,128 gig with screen protector on and locked phone from Verizon.They kept emailing me stating that Find My iPhone was on and it wasn't.I sent pictures of my icloud account to prove that.In return they said I sent them an incorrect phone.They said it was unlocked and that there were scratches on it although I had a screen protector on it since day one and a case they lowered the price $50.Poor experience.I have dealt with them before and had great experiences, but this time I'm done.

I got a quote on my iPad Mini for a decent price. Sent it in with the original box. I was then given an updated quote for way less ($11) citing significant scratches (that's usually their catch phrase). There a literally no major scratches on my device. Upon rejecting the offer and getting my device back (without the original box). Why did they keep the box? This is not a reliable place. DO NOT USE! Shop around for a better deal.

We have sent in 4 iPads and an iPhone. The first 3 times was great. The last iPad they greatly reduced the estimate but we accepted. This time I got an offer of $116 and then they said it had 'scratches' and reduced it to $22. Ridiculous. I know it was barely scratched and I believe now they are running a 'bait and switch ' type scam. Giving you good offer but finding excuse to reduce it to nothing, hoping you accept it. I didn't and now wonder if it WILL be scratched upon return. Gazelle WAS a good deal but no more.

I'm Tasha Jackson & I received my order yesterday it was in the mailbox. As soon as I got it I opened it & the phone looked good as new! A couple or scratches but you hardly can see them. Thanks gazelle!

Where is my phone paid for overnight 26.00 and in third day now no tracking number and they do not answer the phone or return emails
Update
After 1 hour on the phone. Find out phone did not pass inspection 6 times so they could not ship. But told devices checked when they buy them so they selling devices they really have no clue till someone orders one... really. Oh and they ship from east coast fyi... so i will not get my phone till one pass inspection with no idea how long that will take. He was very eager to cancel the order...

I ordered a Samsung Galaxy S22 and received the product one week. They sent an Apple charger in the box. Needless to say, I cannot activate the phone until I can charge it. Sent an email to Customer Service since their phone lines are always on overload, their response was "use an adapter!"

I bought an iPhone X as an early Christmas gift this summer. I gave it to my family member recently and the speakers don't work! Which makes the phone almost useless. I filed a claim since I gifted it past 30 days and NO REPLY!;( Next time I will buy on eBay

I sold my iPhone 5c. Very smooth process in getting prepaid box. However, my iPhone was in perfect condition. However when received by Gazelle, they claimed it had scratches and reduced the offer from $40 to $25. You can opt not to sell but who wants it back once you've sent it in. It's like working with a used car salesman! Buyer be ware!

Not what it used to be, they now make up reasons to not pay you the quoted amount. I will be reverting back to trading my phone into the carrier going forward.

They get your device fast but to process it check it in and even look at your device plus getting a offer you're looking at a 3 week wait. If you need money fats for your device this isn't the place.

I sent in four phones for an estimated fair price. (I thought it would be easier than selling on eBay but now I know better) 3/4 phones they checked in with wrong information and tried to weasel down my estimated price.
I made 3-4 calls to them to try and fix everything. I believe they just assume you are desperate for money if you are selling them a phone and won't go through the hassle of arguing with them if Gazelle checks them in as completely different items and lowers your estimated price.
Being in this business Gazelle should completely know that the Google Pixel phone is not on an AT&T plan, Verizon has an exclusive contract for the phones or the phones are unlocked. So trying to swindle me out of $$ for each Pixel I sent in by saying they are AT&T phones was a general annoyance.
And checking in a Samsung Galaxy S7 as a Galaxy Active is just silly, they are two very different phones.
When I questioned the mistakes they told me "human error". The whole ordeal took over 3 weeks to fix but it did finally get fixed.
If you have time to keep calling them and questioning them, then by all means send in your items but I am personally done with Gazelle.

Galaxy phone

I ordered a Galaxy S20 512gb phone from the company. Their website said the phone is available. I did not get the confirmation of my order for 3 days so I called them. The representative said they are out of the phone but they have exactly same phone in different color. I specifically asked him whether the phone is 512 gb and he said yes. So I accepted the similar phone of different color. I received the phone of different color, spent 3 hours to transfer the apps, data and activate the phone and then I find out the phone is 128 gb instead of 512 gb. I called Gazelle. They offered $ 70 rebate or return the phone. My request was send me the phone I ordered and you promised to deliver. They said $ 70 or return the phone. Take it or leave it. Not a good experience.

They offered $247 for my ipad (in super clean condition)
Then they received it, said there were light scuffs on the screen, and lowered the offer to $47!
I said rejected the offer and said send it back to me!
Bit of a bait and switch operation I fear

First, let me make it clear that I've purchased phones from Gazelle in the past. While their customer service has suffered in the last year (I attributed it to COVID and cut them some slack), my latest experience will guarantee I never do business with them again.

The following summarizes my most recent experience with Gazelle:
After several conversations with Gazelle, followed by two visits to Verizon, Gazelle finally acknowledged that they knowingly send out phones without checking whether the phones are still locked to a previous carrier. According to their customer service agent, Jerimiah, roughly 1 out of every 100 phones cannot be used.

Gazelle insisted that they were not to blame since they had "checked" the phone on using Verizon's BYOD (bring your own device) service. BYOD, however, only checks whether Verizon can activate a phone AFTER it has been unlocked. As the Verizon representative explained, the only way to determine whether a phone can be used on the network would require Gazelle to Do Their Job; had Gazelle taken the time to insert a Verizon SIM card before selling the phone, they would have known the phone was unlocked. Since the phone in question was an iPhone SE, and Verizon no longer locks their phones, it was grossly apparent that this was not a Verizon phone.

Gazelle offered no apology, no work around, and their customer service team made it clear that they were doing a favor by offering to take this phone back.

This experience has shown that Gazelle has no interest in serving their customers. I strongly advise against purchasing from them.

I received a quote for both a mini-Pad and an IPad. They stood behind the quote for the IPad but said the mini-Pad was scratch and so only gave half of what was quoted. I know the mini-Pad was not scratch as it had been in a case from the day it was purchased. Also, they knew I had two items to send them and the only provide one box with padding to protect one device. Very disappointed in this transaction.

I will not use these guys again. I was going to use them to sell my iPhone 6s which was in mint condition. It had a screen protector and was in a case its entire life. Before sending it in I removed the screen protector and cleaned the screen. The phone looked perfect and I even sent it back in its original box.

After they got it they came back with an offer 40% less than they originally quoted claiming the phone was scratched. What a bunch of bull...

Needless to say I declined that offer which was the same I could get from a standard trade-in with Verizon. What a waste of time.

I've had a good experience 2x and I love the service for sending my old phones, but my recent purchase of Iphone 6 failed twice which leads to total chaos, the first one wasn't even the right carrier I asked for, the 2nd one won't hold a charge for more than a few hours... gotta ask for another replacement, go through the whole rigamoral of deleting/restoring/setting up... painful

I sent them two phones, both of which were in like new condition. Rather than go through the hassle of selling them locally, we decided to sell them to Gazelle, The offers seemed somewhat fair, so we sent in the phones. The Galaxy S5 offer was settled after inspection, but for some odd reason, the iPhone 6 offer was degraded to less than half of the original offer. I was in no way going to accept this, but my wife simply didn't want to deal with selling it, so I VERY reluctantly accepted.

But I will say this. There were zero scratches, or blemishes of any type on that phone. If either of them were going to fail an inspection, it would have most definitely been the S5, but no, it obviously ended up being the most expensive of the two that somehow didn't meet their requirements. Neither of these phones ever spent a single hour out of their cases, protected front and back. Once they were taken out for shipment, they looked like they'd just been taken out of their original boxes.

I wouldn't trust Gazelle again. I'll chalk this one up as a learning experience. I won't do business with them again. My biggest regret is not having photos of the phones before I sent them so I could post them for everyone to see. Never did it cross my mind that I should do that, but I sure do wish I'd have done it now.

Their customer service is hard to have anyone to help you. Its been 3 weeks and they were going to return the iPhone 6 plus but it seems like they cant find it or make excuse's on why its taking so long. I have called several times and multi e-mails with no help. I have sent in about 8 items so far but the last one is MIA... WTH... I had to call the Better Business Burial in to help me. This is unsat will never use this company ever again period.