Gazelle

They offered me $56 for my phone based on the condition. But when they received it they "revised" their offer to $9. Very dishonest!

Sent my phone in was quoted $52 and when they received it they adjusted it to $8 saying too many scratches which is bs.

I've boughten multiple phones from gazelle and it's become very obvious that their taking people's money for phones they don't have in stock

First, let me make it clear that I've purchased phones from Gazelle in the past. While their customer service has suffered in the last year (I attributed it to COVID and cut them some slack), my latest experience will guarantee I never do business with them again.

The following summarizes my most recent experience with Gazelle:
After several conversations with Gazelle, followed by two visits to Verizon, Gazelle finally acknowledged that they knowingly send out phones without checking whether the phones are still locked to a previous carrier. According to their customer service agent, Jerimiah, roughly 1 out of every 100 phones cannot be used.

Gazelle insisted that they were not to blame since they had "checked" the phone on using Verizon's BYOD (bring your own device) service. BYOD, however, only checks whether Verizon can activate a phone AFTER it has been unlocked. As the Verizon representative explained, the only way to determine whether a phone can be used on the network would require Gazelle to Do Their Job; had Gazelle taken the time to insert a Verizon SIM card before selling the phone, they would have known the phone was unlocked. Since the phone in question was an iPhone SE, and Verizon no longer locks their phones, it was grossly apparent that this was not a Verizon phone.

Gazelle offered no apology, no work around, and their customer service team made it clear that they were doing a favor by offering to take this phone back.

This experience has shown that Gazelle has no interest in serving their customers. I strongly advise against purchasing from them.

I Fed-exed a phone to them on 6/21/2018 on my dime thinking it would be quicker and now, a week later, they still can't locate the phone! I have called on at least 3 separate days and keep getting the run-around from them. I spoke to Shia on Tuesday, June 26, who I gave my Fed-ex tracking number to and she assured me she would reach out to the warehouse, which by the way, is 3 hours later than them; I was told I would receive follow ups within a 24 hour period, and still NOTHING! I contacted Gazelle on Wednesday, June 27 and spoke to a Senior person, Jeremiah, who, again, assured me that he would check again with the warehouse and that I would be contacted with a status within the 24 hour period... again NOTHING. So I contact Gazelle, one again, on Thursday, June 28 and spoke to a Senior person "Ryan" who was NOT very nice and again gave me the same run-around about being contacted within 24 hours; he assured me that I would receive an update from Jeremiah as it was now "Jeremiah's" case to handle. Well, guess what? Nothing, nada, zip from Jeremiah. So, today I call Gazelle again and spoke to Darlene; she gave me the same run around. I was told by each representative that I spoke to that I should NOT have used my own label as it can cause a huge problem; my comment was "how come you don't put that on your website?" No response. I truly feel like I am being jerked around with Gazelle and will NEVER use them again. I have done business with them in the past and never had any issues. I do not know what they have done but there service now sucks!

Something has gone seriously wrong with Gazelle. I previously sold them two iPhones and one iPad. I had no problems in the past with these transactions so I sent them my iPad Air 2. It was in perfect condition, it always lived in an Apple leather case and rarely left my desk. I just wasn't using it, which is why I was going to sell it. I inspected it before I carefully packed it and it was PERFECT. Then Gazelle receives it and lowers their payment by $41 because of a big scratch on the back. A SCRATCH THEY PUYT THERE! You could see from the depth of the scratch that someone pushed it away from them across a table top and some grit put a 6' long scratch parallel to the edge. Probably some summer help carelessly handled it and damaged something I shipped in pristine condition. When I refused their adjusted low-ball offer they shipped it back. Now, I have a scratched iPad. AVOID Gazelle at all cost. They've become careless, unscrupulous and didn't even apologize. They owe me for damaging my iPad, but I'll never see a cent. They probably had too many of that model and didn't want it so they low-balled me after they damaged it, or maybe damaged it so they could low-ball me- I'll never know. Very unethical company.