I ordered an item on May 12,2017 from Amazon from them with the Prime designation which indicates I should receive the item in 2 days. After 5 days there was indication that a shipping label had been created, but UPS had not received the package. After contacting Amazon, and Gatzies, they finally got the item to UPS and delivery is scheduled for May 27 - Fifteen days after I ordered it, when an promise of 2-day delivery was implied by the Prime designation. Pathetic customer service and poor justification for their incompetence. Avoid this seller, they not only fail to meet their obligations to the customer, but display a lack of concern for doing so as well.
Ordered a floor grate that was in many pieces when received. The top and bottom frame was separated and bent almost double. The movable louvers were loose out of the frame as was the opening and closing mechanism. The item was loose in a cardboard box with no packing and just raddled around in there. Terrible service. I have learned my lesson.
I cancel my order because it was taking so long to get. I dont like there way of being nasty, without coming out and writing it. Told me the order would be shipped between June 2nd and June 12 th. Then notified it will be delivered June 12 th. After my inquiry of course., it went to the 12th. Please use caution when using this company.
They suck! It's basically a scam. I order supplies for a job and paid for overnight shipping and nothing. I called Amazon to figure out why and they said they would send an email to the company. Still nothing. They don't even have a phone number to call. Don't by from Gatizes.
I ordered from Gatzies through Amazon. The shipment came, but the wrong item was sent. I contacted Amazon customer service by phone, and they sent an email to Gatzie's and told me to expect an email from them within 24 hours. A representative from Gatzies contact me through email stating that Amazon matched the sale to the wrong item and stated that, she was going to issue a full refund, and for me to keep the incorrect order sent to me. I am very happy with the outcome!
I bought a duster from Amazon and it Schratched my SiriusXM radio and I can't get it out. This will make me have to buy another one and to get it and have it put in it will cost me 1292. 50.
Not only do they have an experienced people working for them I tried to order this radio unit once before and I got nothing but I got my money back this time I got 20 lb of plastic bags
This company got away with selling me a dog door that does not fit the dog house. Want to charge me a 20% restocking fee on an inaccurate product and now claiming they have not received the return item. When I complaint about this Gatzies then offered me 25% refund to keep the product. PLEASE TELL me what will I do with a dog door that does not fit. What part of the game is this? Amazon blocked my review because the 'vendor' was offended by my comments. YES, THE TRUTH HURTS! Amazon has done very little to help me retain my refund on inaccurate product. Given the numerous of low scores and reviews on GATZIES, I hope Amazon take further action to prevent this company from selling anything on their site. BUYERS BE WARE OF GATZIES
It should never have taken over a week to let me know it was out of stock. Very poor customer service. And i havent yet seen my money return yet. Will not order from them again.
I PURCHASED SOMETHING IN ERROR FROM THEM- THEIR RETURN POLICY IS NOT POSTED ON AMAZON- SIMPLY STATES CONTACT SELLER- BUYER BE WARE! DO NOT PURCHASE ANYTHING UNLESS YOU CHECK WITH THEM FIRST- MOST EVERYTHING IS NON REFUNDABLE AND THEY ARE WAY OVER PRICED!
Received twine instead of typewriter ribbon. Pretty weird. Not sure how this would happen. Hopefully the person who needed twine has a typewriter.
This company will still send out an order even if a cancellation notice was still sent out and they refuse returns for certain items. This has costed me hundreds of dollars.
I ordered 10 tape measures for my woodworking program. They so small and useless. They have not responded to my two emails and the phone number on their web site does not work. Scam alert.
I placed an order on the 26th through Amazon. I paid $56 extra for two day shipping. Tracking the package with Fedex I found that the order did not ship until the 28th and I will not receive it until the 29th. That is not what I paid for.
I ordered a cordless sander and they sent a less expensive corded one. I was refused a refund at first. Then I complained and it was approved. Then I sent it back. Now they are saying they didn't receive it and won't refund me.
STAY FAR AWAY FROM GATZIES!
I ordered therabreath instead 475 ml they send me 88 ml. I paid over 6 dollar.to return this item is impossible.do not buy from them. Their are scamer
DO NOT PURCHASE ANYTHING FROM THIS COMPANY
Purchased Finish Line Fluid Action Ha Powder (60oz size) supplement TWICE through Amazon.com. First order was shipped 2 business days after order was placed and I received the order before the confirmed Amazon delivery date. So when needed again, reordered SAME exact item/size. Order was shipped a week after order was placed even though ad states "ships within 2/3 days". Will NOT order from this company again even if I pay more for the item + shipping fees!
Made a purchase. They didnt fill order now now no refund to my card
They hung up on me as we talking.
Item was broken when delivered July 24th. Sent back item for refund. Emailed Gatzies 3 times for refund. No replies, no refund. Going to BBB. This is not right.
I ordered an item from Amazon.com through Gatzies on 6/1/17. The order was suppose to arrive between 6/12 and 6/19. The order was processed on 6/8 and I received a DHL tracking number. I contacted the seller on 6/13, because the tracking number showed that it was invalid and/or hadn't been received by the carrier. The morning of 6/14, I received an email from Gatzies customer service with a direct link that they claimed would work better than the link provided by Amazon. When I clicked that link, it showed the same thing as the Amazon link had and like it showed when I copied the tracking number and went to DHL myself. It wasn't until later that afternoon (3:30pm EST) that the tracking number showed received by DHL, which means they didn't even take it the carrier until AFTER I contacted them. Because it shipped late, my delivery window was then pushed back by two days and the item was received on 6/21.
The issue does not end there... I ordered an item that was clearly listed as a 6 pack. Did I receive a 6 pack? Nope. I received a single book cover and not the six that I ordered. Luckily, Gatzies was willing to let me keep the book cover for free and refunded my money, so that is at least positive towards them, but it was still a lot of hassle for what I received.
Overview
Gatzies has a rating of 1.2 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gatzies most frequently mention customer service, purchase anything and wrong item. Gatzies ranks 381st among Home Appliances sites.
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- Melrose, MA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members